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Delivery

Shipping & Delivery

When will I receive my order?

If your order is in stock and available we will aim to dispatch it on the same working day if the order is made before 11am and on the next business day if the order is made after 11am (subject to successful payment clearance).

To get the approximated delivery time, enter your area Post Code on the product page before you make your purchase.

Please remember that all our deliveries will require a signature.

Do you ship orders outside of Malaysia?

Currently, we do not ship to addresses outside of Malaysia.

What are your shipping rates?

Delivery of all orders is currently free of charge.

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

Alternatively, you can contact HP toll free 1800-88-6998, choose option 2.

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Payment

Credit / Debit Cards

We accept VISA and MasterCard cards only. Simply complete the credit / debit card information when submitting your order.

Online Banking

Electronic payment system that you can access and use online for more convenience.

Boost E- Wallet

We accept Boost e - wallet payment. Now you can pay without any hassle.

Interest-free

0% INTEREST FREE Installment Payment Plan

Which card can be used under 0% INTEREST FREE Installment Payment Plan?
0% interest free installment plan up to 12 months is available through Maybank and Public Bank credit cards (applicable only to Visa and Master).

Any minimum purchase required?
Yes. To apply for an installment plan, a minimum purchase of RM500 is required for 6 months and RM1000 for 12 months.

Is deposit required?
No deposit is required. However, please ensure credit balance is sufficient for the purchase price.

Can I change from 0% INTEREST FREE Installment Payment Plan to one time payment after I've submitted the order?
No

Will there be any penalty if I decide to pay off the plan earlier or cancel the plan before the term?
Penalties and charges imposed differ from bank to bank. Please check with your bank for more information.

How are my monthly payments made?
Once approval is obtained from your bank, the deduction will appear in your monthly statement. The total amount will be divided equally based on the duration of the Installment Payment Plan.

Is there any late payment charge?
Yes, based on your bank rates/charges. Please check with your bank for more information.

For any other Terms and Conditions pertaining to the 0% INTEREST FREE Installment Payment Plan, please refer to your bank.

How to Apply for 0% INTEREST FREE Installment Payment Plan
Just follow the steps below:
Step 1:
After selecting your own HP Personal Computing, click Add to Cart and continue to the Checkout Page.

Step 2:
Under the payment option, click on Credit Card 0% Installment.

Step 3:
Select the bank, then select installment options ( 6 or 12 months). (Applicable only to Visa and Master).

Other Payment Methods

Offline payment methods:
Cheque / Cash Deposit
Credit Term

For payment via purchase order, please get in touch with our call center. Please call 1800 88 4889 (Monday to Friday from 8:30am to 5:30pm excluding public holidays) and an HP sales representative will assist you with your purchase.

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Cancellations and refunds

Change or Cancel an Order

Need to change your order?

If you need to make a change to your order, please call at 1800 88 4889 (Monday to Friday from 8:30am to 5:30pm excluding public holidays).


Cancellations and Returns

Any order may be cancelled prior to delivery of the products. HP reserves the right to charge a cancellation fee (as subjected to HP Terms and Conditions). To cancel an order, you must call our Contact Centre toll-free at 1 800 88 4889 during business hours.


All orders are subject to acceptance by HP, including HP satisfying any requirements under any US or other export control regulations. Electronic orders must satisfy any legal requirements that agreements be in writing. Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, Once you have submitted your order it is final and binding upon you.

Refunds

When do you get a refund for the cancelled order?

Upon HP or Service Provider deciding to allow your cancellation of the order or return of your product and subsequent to the complete compliance of the same, where the payment was made by the below methods, we will refund the money in Ringgit Malaysia to the same account used to carry out the transaction. HP or the Service Provider will refund the amount within 15 business days following cancellation. No other payment method or appeal for change will be entertained.

All refunds against order cancellations, after adjusting the cancellation charges, will be processed via cheque payment. Same applies if there is any change in order and the differential amount, if any, is to be refunded.


Online payment methods:

Debit/Credit Card (Visa/Master)
Online Banking
Boost e - Wallet
0% Credit Card Installment : Maybank & Public Bank
Offline payment methods:

Cheque / Cash Deposit
Credit Term

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Damaged Item & Replacement

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Damaged & Replace

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call the appropriate number listed below: HP Technical Support (Service center) : 1800 88 8588"

Order & Confirmation

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Order & Confirmation

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.

  • For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
  • For new customers, please tick “Create account” and fill in password.

5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

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HP Care Pack

HP Care Pack Services for HP Products

If you purchase an HP Care Pack, HP will send you the applicable HP Care Pack service description, support access details and relevant web address. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to HP's standard Care Pack terms and conditions. For more information on HP Care Pack’s term & conditions, please go to here

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Contact Us

Contact Details

e-Mail to HP Online Store
For new product purchase or quries of your existing order email to hpstoremalaysia@customerservice.team

Call HP Online Store
For home customers: 1800 88 4889
For business customers: 1800 88 2766
For technical support: 1800 88 8588

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