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Delivery

Important Update


Current status - Coronavirus (COVID-19)

Due to the current novel Coronavirus (COVID-19) situation we are seeing an impact on deliveries coming into Australia and product availability from. We are actively working with our supply chain team to minimise these delays and are keeping the HP Store website updated with changes to product availability and expected delivery dates as we are notified of them. Given the fluid nature of the situation please be aware that this information is subject to change. Be assured that we are doing all we can to keep you as well informed as possible.

Delivery of HP product to Australian customers, once ordered from the HP Store, are not currently impacted or subject to any lock-down restrictions.

Additionally, as our staff are being asked to work from home for the time being, you may experience delays with email and phone contact with our team. We apologise for any inconvenience and thank you for your patience and support during this period.


Contact-free deliveries

In order to protect both our people and customers as much as possible, our delivery drivers will not be handing over hand-held devices to you to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field and we will record the geolocation of the delivery.



Free and Fast Deliveries


Free delivery on orders over $50

HP Online Store delivers free of charge on all orders over $50. If your order totals less than $50 your order will incur a small delivery charge of $7.95.


Fast deliveries

Your order will be dispatched on the next working day from receipt of your order acceptance confirmation (you’ll receive this via email after we’ve performed the necessary security checks). Our deliveries take place on working days, being Mondays to Fridays only (excluding public holidays). Typically, you should expect to receive delivery of your order within2 working days,however for remote or offshore destinations delivery will normally be within 2-8 working days. These times are estimates and cannot be guaranteed.


Delivery notifications

You will receive a notification email once your order is shipped from our warehouse.


General delivery & warranty information


Delivery restrictions

Please note that currently we do not ship to P.O. boxes or internationally.



Deliveries to Business addresses

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the reception/mailroom contact. Our carrier does not require a signature specific to the named contact on the order details.


Orders dispatch

Please we may dispatch individual items from different warehouses so you may receive your order in multiple deliveries. If you require an item urgently, please do not combine your order with an item showing an extended delivery time.

Please remember that all our deliveries will require a signature.


Estimated delivery dates

Shipping estimates on our website give an indication of when the item will be dispatched from our warehouse for delivery. For example, items that show:



  • “In stock”are estimated to be dispatched for delivery from our warehouse on the next working day after order acceptance confirmation. Orders must be in prior to 2pm.
  • “Ships in 14 – 28 business days”are products which are not immediately available from local stock, and ship from our factories. Please note this is an approximate shipping date only.

Next Business Day Delivery

Currently we offer next business day delivery on orders being shipped to ACT, Adelaide metro, Brisbane metro, Melbourne metro, Newcastle, Sydney metro and Wollongong. Other locations delivery times vary between 2-5 business days. HP ink and toner will be delivered next business day, 95% of the time. Other products warehoused locally including PC, notebooks, printers, accessories etc are delivered within just couple of days.


Next Business Day Delivery

 

Order placed before 2pm

Order placed after 2pm

Monday

Next Business Day

Wednesday

Tuesday

Next Business Day

Thursday

Wednesday

Next Business Day

Friday

Thursday

Next Business Day

Monday

Friday

Monday

Monday

Saturday

Monday

Tuesday

Sunday

Monday

Tuesday

How to track your order

To track your order simply click here.

You will only be able to track your order once you have received a shipping confirmation email.

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Payment & Pricing

PayPal

If you choose to pay via PayPal your account will be debited as soon as your order is processed.

Credit Card

We accept Australian MasterCard, Visa and American Express cards with no surcharges imposed.



  • Mastercard
  • Visa
  • Amex

Your order will be processed as soon as security checks have passed and payment is received.

HP Store orders all starts with 109XXXXXXXXXXXX, this can be located on your order confirmation (this will helps us to quickly match the payment to your order).

Once we have visibility of your payment in our account, we’ll send you an email with your delivery information.

Direct Debit

For payment via Direct Deposit, please call our sales team on 13 23 47 Option 2 and an HP sales representative will assist you with your purchase.

Price match

HP offers price match across its PC and Printer range (excluding HP Ink and Toner cartridges).

Our Price Match Policy includes the following Price Match Terms as well as the information provided in the Frequently Asked Questions section below.



1. Price Match Terms

At the time of purchase, the HP Australia Store (https://HPshopping.com.au) will match the current direct-fulfilled price (including all taxes and delivery charges) for new "Comparable PCs" and identical HP printer model numbers from any nationally recognised Australian retailer (“Competitor”). Just call us on 13 23 47 Option 2.

"Comparable PCs" are defined as desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://HPshopping.com.au.

Please call us to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:


  • The applicable PC or printer you’d like to purchase from HPshopping.com.au, and

  • The Comparable PC (manufacturer and detailed specification) or identical HP Printer model number offered by the Competitor; the direct fulfilled price (including all taxes and delivery charges) and the steps you took to get to the price. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Australia Store as well as the Competitor at the time of purchase.

The HP Australia Store sales agent will review and verify the price match request with you on the phone, including determining whether the Competitor is a nationally recognised Australian online retailer, verifying whether the PC is a Comparable PC or whether the identical HP printer model number is sold on the HP Australia Store, and checking the lower price and the availability of the product on the HP Australia Store.



2. Frequently Asked Questions

1. Does the product model number need to match exactly?

For PCs, no, the product model number does not need to match; however the PC must be a "Comparable PC" as described in these terms: desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://HPshopping.com.au
For HP Printers, yes, the product model number need to match.



2. Do the specifications have to match exactly?

Yes.



3. Do I request a Price Match before or after I make a purchase?

Before you purchase.



4. When does this HP Australia Store Price Match Policy not apply?

This Price Match Policy is limited to one price match per item, per guest and only apply to prices offered by a Competitor (either by its website or in store).
This Price Match Policy applies to sales in Australia only.
The following items are excluded from this Price Match Policy:

  • Package deals (e.g. printer and computer bundles)
  • Resellers
  • Customer special/bespoke orders
  • Contract Pricing
  • Competitor clearance products or bulk purchase offers
  • Competitor price errors or member/club prices

5. Are shipping prices included in Price Match calculations?

Yes. HP offers free shipping on all orders above $50. Therefore any product presented for price match will require HP to add both the sale price plus the shipping costs to determine total value of the purchase.



6. What if I have a coupon or special discount for the retailer's site?

Price matching will apply to designated retailers' coupons or special discount offers.



7. Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, the HP Australia Store does not match competitors' service prices including, but not limited to, services such as delivery, installation and computer services such as Care Packs.



8. What if the Competitor does not have the item in stock or has limited quantities of the product?

If the item is out of stock it is not eligible for price matching.



9. Does the HP Australia Store price match "free gift with purchase" offers?

No. The HP Australia Store does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.



10. Does the HP Australia Store price match offers with financing?

The HP Australia Store does not match financing offers. The HP Australia Store also does not price match a price that can only be received when using a nationally recognized online retailer's credit card. However, if you buy a product from the HP Australia Store and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.



11. Does the HP Australia Store match trade-in value and offers on trade-in products?

No. The HP Australia Store does not match trade-in value and offers on trade-in products.



12. What if I have a coupon or special discount for the HP Australia Store?

You can either take advantage of (i) a price match under this Policy or separately, (ii) any coupon or special discount that you have for the HP Australia Store, but not both.

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Cancellations and refunds

How to change or cancel an order

If you need to cancel, make a change or notice a mistake on an order please contact the HP Customer Support Team.

Email - hpstoreaustralia@customerservice.team
Call – 13 23 47 (option 1)
(Monday-Friday 9:00am- 7:00pm AEST/AEDT)

Unfortunately, we are unable to add additional items to an existing order once processed so if you’d like to purchase extra items either place a new order via our website or contact the HP Contact Centre Team directly:


We pride ourselves on our quick turnaround time and this means there is only a small window to cancel your order before it ships. Although we will try our best to assist you, we cannot guarantee we will be able to cancel your order in time.

Orders that have already been processed cannot be cancelled; they must be returned to HP. For more information about returns, please read our HP Store Returns Policy.

Please note, customised PC orders cannot be cancelled once processed.

For the HP Store Returns Policy please visit here.

For full terms and conditions please visit:



Terms and Conditions

Refunds

Refund process if your order has not shipped.

Credit Card Orders

If you have paid for your order with a credit card, no refund is necessary as your credit card has not been debited. We only take payment when we dispatch your order but your bank may have reserved these funds as a pre-authorisation. Your money will be visible on your account within a few days subject to your credit card provider’s policy.



Paypal Orders

If you have paid for your order with PayPal, we will refund your account after the cancellation is processed. The funds should appear back into your bank account within 5 business days subject to standard banking practice.



Direct Debit & Purchase Orders

If you have paid with direct debit or purchase order, we will refund your account after the cancellation has been processed/confirmed. Please provide your Bank Details to our Post Sales team in order for us to proceed with your refund: Account Holder Name | BSB | Account Number. Please note it can take up to 5 working days for the funds to be back into your account once processed. This timeline is indicative and dependent on your bank.



Gift Card & Prepaid Visa Card Orders

If you have paid for your order with a prepaid Visa card or HP gift card to make a purchase on the HP online store only, please retain the physical card as the funds will need to be credited back onto the same card. In case of a lost/stolen or discarded card HP will not be liable for processing a refund to alternate account or card. A new card can be issued by HP for an additional fee of $25 to the customer.



Refund process if your order has shipped

If you have requested a return of your purchased items and you are expecting a refund, please note that HP will execute the refund as soon as the goods are back into our warehouse.



Credit card Orders:

Once we receive your returned goods we will process your refund and the funds should appear back into your bank account within 5 business days. If the Credit Card used for your purchase is no longer valid, you will need to supply us with your bank details (account holder name, BSB and Account Number) so we can execute the refund via a wire transfer.



PayPal Orders:

Once we receive your returned goods we will process your refund and the funds should appear back into your account within 5 business days.



Direct Debit and Purchase Orders:

Please provide our Post Sales team with your valid bank details: account holder name, BSB and Account Number to allow us to execute your refund in a timely manner.
Standard banking practice dictates that the funds should appear back into your bank account within 5 business days from the moment HP has executed the refund.



GST Exemption refunds

If you have a requirement to claim back GST you must provide HP with GST exemption certificate.


  • HP GST department will check your eligibility based on the provided certificate.
  • If you are eligible to GST exemption, HP will credit your invoice charged with the local GST and rebill you without GST. If you paid the original invoice with local GST, HP will refund the local GST to you.

Gift Card & Prepaid Visa Card Orders:

Once we receive your returned goods we will process your refund and the funds will be credited back onto the same gift card or prepaid visa card. In case of a lost/stolen or discarded gift card or prepaid Visa card HP will not be liable for processing a refund to alternate accounts or cards. A new card can be issued by HP for an additional fee of $25 to the customer.

HP Store 14 Day Returns Policy

Our commitment

If you are a consumer customer
(i.e. an individual purchasing products or services primarily for non-professional use)

At the HP Store we want to be completely satisfied with your purchase so you may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 14 days from the day you receive your complete order.



Please note: it is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.



If you are a business customer
(i.e. an individual or companies purchasing products or services for professional use)

You may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 14 days from the day you receive your complete order.

Please note: nonstandard orders (for example a PC built to your custom specifications) are exempt from our 14 Day Returns Policy.

Please note: it is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.



Exceptions

HP’s Change of Mind Policy does not apply:

  • to customised products that have been built to your specific requirements;

  • to consumable products (such as printer supplies) that have been opened;

  • to products that are not returned to HP in an as new condition;

  • to products returned to HP without all original packaging, media, documentation and accessories; or

  • where you are unable to provide HP with satisfactory proof of purchase.


Bonus Offers and Bundled Items

Where products are supplied with a gift card or bonus offer, the gift card or bonus must also be returned with the product. If the gift card or bonus is not returned, or if the bonus is not returned in an as new condition, then the value of those items will be deducted from any available refund.

In the case of bundle offers, all bundle items must also be returned to HP in an as new condition otherwise the value of those items will be deducted from any available refund.



How to return an unwanted item.

To return a product, please call HP on 12 23 47 Option 1 for assistance. To help us deal with your request as quickly as possible, please have your original order number ready.

You are responsible for all costs of returning a product back to HP under this Change of Mind Policy.



Before returning a product to HP

Please remove any:

  • additional software and personal information; and

  • hardware components which you have installed yourself on the product after you received it;

  • personal CDs or DVDs you used to install drivers for any hardware products; and

  • passwords used to block access to the operating system or any other software components which came with the product.


Please note that refunds cannot be issued until HP receives the original product back. Refunds for all purchases will be given using your original payment method. Refunds will be initiated with the banks within 2 business days.

If you have any further questions, please call HP on 12 23 47 Option 1

Our Customer Support Team will help to arrange collection of the goods free of charge on a mutually convenient date.

Please ensure you have tracking /proof of delivery as without this, we will be unable to process your refund.

Our Customer Support Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

Please note if you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).



What to do if you have a damaged item
What to do if you have a defective product
What to do if something’s missing
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Order & Confirmation

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Order & Confirmation

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.
For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
For new customers, please tick “Create account” and fill in password.

5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

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Damaged & Replace

Damaged Product or Box

In the unfortunate event that you receive a damaged product don’t worry.

Firstly, please be sure to note and outline any damage on the delivery note supplied by our carrier.

To help us fix the situation as quickly as possible please call our Post Sales team within 24 hours from receipt of your order 13 23 47(option 1)

Please provide as much detail as possible:


  • Is the damage visible on the product before or after opening?

  • Was the box/equipment damaged?

  • Provide photographic evidence of the damage.


HP will arrange to collect the goods at a convenient date and once returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.

Please see HP warranty terms provided with the product and theConsumer Legal Guarantee.

Please note all orders are subject to the HP Store terms and conditions which you can view here:

Terms and Conditions

Defective Item

If you’re unfortunate enough to receive a defective product please contact our Technical Support Team on 13 10 47 as soon as possible (no more than 30 days after delivery) who may be able to quickly resolve/fix the defect without need for return.

If Technical Support are unable to resolve your issue the agent will provide you with a case ID/Authorisation number. You can then speak to our Post Sales team using the contact details below and they will be able to process your claim for refund or replacement of your product.

If you have a problem with a product over 30 days after delivery please contact our Technical Support Team here

Please see HP warranty terms provided with the product and consumer rights under the Australian Consumer Law.

Please note all orders are subject to the HP Store Terms and Conditions which you can view here:

Terms and Conditions

Missing Parts

If you discover that an item that was supposed to be included with your purchase is missing (cables, documentation, power cords, floppy drives, feeder tray, battery, etc...)

Please contact our Post Sales team on 13 23 47(option 1) and we will expedite the missing part at the earliest opportunity subject to stock /availability.

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Invoice & Order Summary

Invoice

HP Store will send you an e-invoice once your order is shipped.

Unfortunately, we do not provide an invoice at the time of delivery with the courier.

If you do not receive an invoice, you can request one by emailing us at:

shop@hp.com or hpstoreaustralia@customerservice.team

Phone number: 13 23 47(option 1)(Monday-Friday 9:00am- 7:00pm AEST/AEDT)

Wrong Invoice

In the event of error or if you require a duplicate invoice you can contact our post sales team who will be happy to assist.

Please note your invoice will be issued once your order is shipped and the date cannot be amended due to compliance requirements.

Email: hpstoreaustralia@customerservice.team

Phone number: 13 23 47(option 1) (Monday-Friday 9:00am- 7:00pm AEST/AEDT)

*call charges apply.

Print Your Order Summary

If you would like to print a copy of your Order summary you can do this in the My Order section of the site.

Simply find the order that you’d like to print in the order summary section and click on "Print Order".

If you do not have Adobe Reader, download here.

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Technical Support

Support & Troubleshooting

To contact a HP technical support agent visit:
https://support.hp.com/au-en/contact-hp or call 13 10 47

Drivers & Software

For the latest drivers and software visit:
https://support.hp.com/au-en/drivers

Register Your HP Product

To register your HP product visit:
https://register.hp.com/apac/flowPage/registration/index.do?execution=e1s1&cc=AU&lang=en

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Promotions

HP Promotions

To redeem your promotion and view full terms & conditions click on below to see all of our online promotions:

HP Online Store ‘BONUS Prepaid Gift Card’ promotion - Australia

*Terms and conditions apply. Limit 1 claim per End User or company per promotional period and claimant must purchase an Eligible Product for his, her or its own personal use in Australia and not for resale or re-supply or export. HP PPS Australia Pty Ltd reserves the right to extend or modify the promotion at its discretion.



Full Terms & Conditions

1. Definitions:

“Eligible Product” means any HP notebook or personal computer (PC) that has been included in this promotion. Please refer to promo page for eligible product list. Any products not present in the list are not part of the promotion & will not be eligible for a gift card redemption.

"Participant" means a resident of, or business trading in, Australia who purchases an Eligible Product from the HP Online Store during the Promotional Period and is the End User of that Product. The Promoter, its related bodies corporate, resellers of HP products and any agencies associated with this Promotion, their employees and those employees’ immediate families are ineligible to participate.

HP Online Store means the web store located at https://store.hp.com/au-en

“End user” is a Participant who purchases an Eligible Product from the HP Online Store, for his, her or its own personal use in Australia and not for resale or re-supply or export.

"Promoter" means HP PPS Australia Pty Ltd (ABN 16 603 480 628) of Level 5, Building F, Rhodes Corporate Park, 1 Homebush Bay Drive, Rhodes, NSW 2138.

The “Promotional Period” ” is the time frame in which a promotion commences at a certain date and time and ends at a certain date and time(“Promotional Period”). All redemptions must be received by the allocated end date. These dates will change from promotion to promotion.

Participant(s) will forfeit claims not made by this date.

The “Reward”means a choice of a bonus gift card from a list of gift card providers chosen by the Promoter and the value of the bonus gift card depends on the purchased eligible product and available denominations of the ‘Reward’

Information on how to enter this Promotion and Reward redemption details form part of these terms and conditions. By submitting an entry, the Participant agrees to these terms and conditions.

2. Entry is only open to a Participant. The Promoter reserves the right to verify the validity of each entry, including whether the entrant qualifies as a “Participant”. The Promoter reserves the right to disqualify any Participant or person tampering with the entry process or any entrant who does not meet the eligibility requirements or does not comply with these terms and conditions.

3. To be eligible for the Promotion the participant must
i. Purchase an Eligible Product from the HP Online Store from the list of approved products within the offer period.
ii. The Participant must correctly and fully complete an official online claim form with all required information by the date determined by the Promoter.
iii. There is a limit of one (1) Reward redemption for each Participant.
v. The Promoter will accept no responsibility for late, lost, or misdirected mail. Further, TO THE EXTENT PERMITTED BY LAWS of AUSTRALIA, the Promoter excludes liability for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or any website, or any unauthorised intervention, or any combination thereof, including any non-delivery or corruption of entries to the Promoter, injury or damage to Participants' or any other person’s computer related to or resulting from participation in or down-loading any materials in respect of this Promotion. The use of any automated entry software or any other mechanical or electronic means that allows a Participant to automatically enter repeatedly is prohibited and will render all entries submitted by that Participant invalid. If the Promoter has not entered into any correspondence with the Participant prior to the last mail date of the Promotion, it is the responsibility of the Participant to contact the Promoter to ensure their claim has been received and/or has been verified.

4. The Promoter reserves the right to extend the closing date of this Promotion or amend the terms at its discretion.

5. This Promotion is not valid in conjunction with any other offer or promotional product bundle outside of this offer.

6. Entries will be deemed invalid if the same HP Order number is used on more than one entry.

7. The Promoter's decision on all matters pertaining to this Promotion is final and binding and no correspondence will be entered into, except as otherwise stated in these terms and conditions. No correspondence will be entered into after 6 weeks of closing date of this Promotion.

8. The pre-paid gift card can be used in accordance with the terms and conditions provided by the respective retailer. Check the respective company’s website for further details. The promoter will not be responsible for any card being declined by any retailer. By accepting the terms and conditions you are aware of details and restrictions of the prepaid gift card.

9. The gift card options may be either delivered electronically via email or delivered via mail. This is determined by the gift card provider.

10. The VISA prepaid gift card can be used at retail stores where the VISA machine/capability is available. The VISA prepaid gift card will be accepted at the sole discretion of the retailer. The promoter will not be responsible for any card being declined by any retailer. There are terms and conditions of the Visa prepaid gift card that must be read and understood. Please find terms and conditions here. (PDF, 171.6KB). By accepting the terms and conditions you are aware of details and restrictions of the Visa prepaid gift card. The Issuer of the prepaid Visa card is Heritage Bank Limited. ABN 32 087 652 024 AFSL 240984 Australian Credit License 240984. Cards cannot be used at an ATM.

11. Claims are not transferable or assignable. Only the Participant who purchased an Eligible Product may submit a claim.

12. Once claims have been received and verified please allow up to approximately 75 days for receipt of the Reward.

13. The Promoter does not accept any responsibility for misleading or incorrect information provided by a reseller regarding this Promotion.

14. Liability for any tax on any prizes provided to Participants pursuant to this Promotion shall be the sole responsibility of the Participant. It is recommended that Participants should contact their own accountant or taxation advisor in this regard.

15. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including, without limitation, indirect or consequential loss), or for a personal injury suffered or sustained, as a result of participation in this Promotion, except for any liability which cannot be excluded by law.

16. All claims become the property of the Promoter. The Promoter collects your personal details in order to conduct this Promotion, and may pass that information to its related bodies corporate and agencies assisting with the promotion, which may be outside Australia. If the information requested is not provided, you may not participate in this Promotion. The Promoter will use the information contained in the entry form to contact you if it has any queries regarding claims, and to send prizes. If you give your consent HP may contact you from time to time with information about special offers and products and services that may interest you, but you may unsubscribe later if you no longer wish to receive further marketing information. You may also contact the Promoter to change your details. Further information on HP’s privacy policy can be obtained from: http://www.hp.com/country/au/eng/privacy.htm.

17. These terms and conditions shall be governed by and construed in accordance with the laws in force in Australia.

Use of Voucher codes

Please enter the e-voucher code without any spaces in the E-Voucher field during your order checkout.

Only one e-voucher code can be used at a time. Multiple offers or codes cannot be stacked/applied at checkout.

Each e-voucher code has a pre-determined & specified minimum spend needed to qualify for the discount. Please ensure your order meets the minimum spend requirement.

Some campaigns may have e-vouchers applicable to specific eligible product. Please make sure the correct e-voucher code is used for the correct product purchase. Please check Terms and Conditions for each campaign/offer.

The e-voucher should be entered during the checkout process, as it can't be applied later.

Voucher codes cannot be used in conjunction with any other coupon code, discount, cashback, gift card offer, deal or promotion on the HP Online Store or via its partners.

If you find that the e-voucher is not working for you, please check the below first:


  • E-vouchers can only be applied to an order 0.01c in excess of voucher value e.g. if you have e-voucher valued at $20.00 then this can be applied to orders above $20.01.

  • Only one e-voucher code can be used per purchase.

  • The e-voucher code cannot be used after the order has been placed.

  • E-voucher codes may only be valid in specific instances (as outlined in the e-voucher terms and conditions). All Voucher Codes will have an expiration date. Please check the instructions given to you along with the e-voucher code.


If your e-voucher code is still not working, please contact our Sales team using the below details:


  • Home & Home Office: 1300 635 787 (Monday-Friday 8:30am – 7:30pm)

  • Business call: 1800 891 209 (Monday-Friday 8:30am – 5:30pm)

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Refurbished

Refurbished Products

(1) What are HP Certified Refurbished Products?

HP Certified Refurbished Products are products that have been returned to HP and subsequently undergone a refurbishment process prior to being re-offered for sale. HP Certified Refurbished Products undergo a rigorous quality refurbishment process designed to ensure that they perform to HP’s high standards.

HP Certified Refurbished Products may have some cosmetic blemishes that do not impact their performance or functionality.


(2) What should I expect when I purchase an HP Refurbished Product?

  • A fully functional unit with complete documentation

  • 1 year limited warranty

  • 14 day change of mind returns policy

  • Free shipping

  • Substantial savings

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HP Care Pack

HP Care Pack Services for HP Products

HP Care Pack services provide an enhanced level support and / or an extended period of cover for your HP equipment.

You can find our available HP Care Pack services including a detailed service description and applicable terms and conditions in the HP Care Pack Central web



PLEASE NOTE: REGISTERING YOUR CAREPACK

It is essential to register your HP Care Pack at the earliest opportunity as this action notifies HP that the support agreement is active and provides HP with important information about your HP hardware product.

You will receive your carepack registration request via email to your registered email address.

If you purchase your carepack on the same order with the hardware HP will automatically register your carepack but you should check all details are correct.

If you purchase your carepack separately it is important that you register as soon as possible (you will need your serial number for the associated hardware to do this).

Consumer statutory rights are not limited or affected in any manner by HP Care Pack.

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Recycling

General Info

HP is committed to providing products and services that are environmentally sound throughout their lifecycles, conducting our operations in an environmentally responsible manner, and creating health and safety practices and work environments.

To help us maintain a clean enviroment please visit our recycling page.

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Contact Details

General Enquiries

shop@hp.com


Post Purchase Enquiries
(Order Tracking, Cancellations, Refunds etc)

hpstoreaustralia@customerservice.team


General Enquiries:

1300 754 714

Tech Support & Post Purchase (option 1) - (Mon-Fri 9am ‐ 7.30pm)
Personal Use (option 2) - (Mon-Fri 9am ‐ 5.30pm)
Business Use (option 3) - (Mon-Fri 9am ‐ 5.30pm)



Online Chat:

Solutions for Business

(1800 891 209)

Technical Support

1300 754 714)

BYOD

(1300 725 017)

SMB Club

(1800 891 209)


Sales Enquiry

+61 288 061 500


Order or Delivery Status Enquiry

+61 288 061 700


Saturday to Sunday:

Closed



Business Hours (excluding public holidays)

*call charges apply.

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