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HP Smartfriend Complete 1 Month Plan

Product #HG336AA
Ships within 1 business day


Outsmart hackers, viruses, digital disasters

When viruses attack,
who are you going to call?

When you can't figure out how to print from your tablet, who are you going to call? SmartFriend. Our experts are available 24/7 to handle any tech problem, on any device, from any brand.1

Watch the video

SmartFriend includes


Safety and security first

We help protect you from identity theft, and wipe out viruses before they spread.


More than a warranty

Frustrating software? Lost files? Confusing pop-ups? Your personal tech guru is here to help.


All brands, any time

SmartFriend has experts in all the popular operating systems - there for you 24/7.

Expert advice anytime

SmartFriend experts are on call 24/7 to provide 1-on-1 assistance. They can help troubleshoot:

  • Viruses
  • Software problems
  • Error messages

And even help you learn how to do new things.

Any brand of PC or tablet

SmartFriend provides support across all major PC & tablet brands1, and can help you with devices running on:

  • Windows
  • iOS
  • Android
  • Chrome OS
  • OSX

Support wherever
you are

Get help right in the comfort of your home, or wherever you have an Internet connection2. Our technicians can provide support by phone and protected remote computer access.

  1. SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android, and Chrome OS. 24 x 7 phone support is available in the US only. Service availability varies by country/region. Internet connection required for remote support.Remote support not available for tablets. Not all service plans cover support for tablets. Visit www.hp.com/go/smartfriend for more information. SmartFriend sold separately or as an add-on feature.
  2. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

  • Free shipping, choose your preferred shipping method

"Get 30 days of personalized support at any time for any brand of PC or tablet with HP SmartFriend. Receive friendly one-on-one expert assistance by qualified technicians over the phone or by protected remote computer access. Enjoy worry-free and accessible technology expertise to resolve problems, teach you about your technology, and help you stay protected from online threats. Certified technicians will help you make the most of your technology with everyday usage tips, OS and performance issues, setup and configuration, virus removal assistance and more. Plus, learn how to identity dangerous online content and phishing scams that can lead to viruses and identity theft. We can walk you through the problem over the phone or log in to your PC remotely and solve it for you. (Internet connection required. Services described above are subject to change at any time.)"

Our HP SmartFriend technicians will help you:

Minimum System Requirements

Service Availability

See terms and conditions for details: http://h20195.www2.hp.com/v2/getpdf.aspx/4AA6-7504ENUS.pdf

Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

  • Free shipping, choose your preferred shipping method


Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.

HP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper.