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Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

 

Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

 

 

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When you select items from your cart, the corresponding number of Care Packs is added. To add a Care Pack to fewer items, please place separate orders for any items you do not want to cover with a Care Pack.

This HP Care Pack has already been associated with a hardware product. Associating the HP Care Pack with another hardware product will override the existing association. To purchase the same HP Care Pack for another hardware product, please place a separate order.
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    How do I find my serial number?

    Desktops & All-in-Ones

    Some products utilize the keyboard shortcut 'Ctrl + Alt + S'; the product information will appear after a short delay. If that doesn't work, this information can also be found on your bar code stickers, typically located on the back of your product.

    Notebooks

    Some products utilize the keyboard shortcut 'Fn + Esc'; the product information will appear after a short delay. If that doesn't work, this information can also be found on your bar code stickers, which may be located behind the battery.

    Printers (Both HP and Samsung)

    Look for the bar code stickers on your printer.The Serial number on a Samsung printer can be used wherever an HP serial number is requested. Samsung printers refer to a 'product number' as a 'model code' designated with 'M/C', and typically start with 'SL-_'.

    Tablets

    Your product information is typically located on the back or bottom edge of your product.

    Disclaimer

    Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

    HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

    The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

    Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

    In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

    HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

    Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.

    HP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper.