HP is required to collect sales tax in every state for purchases made on our Web site. The tax amount is based on the shipping address. Orders are taxed unless you provide valid sales tax exemption documentation or the shipping address is in a state with no state sales tax.
We validate exemption requests after orders are placed, so your order will initially include sales tax. When your exemption documentation is received and validated, a credit will be issued against your initial order's original form of payment.
How to request a sales tax exemption
Fill out the exemption request form with your name, sales order number (starts with an H), and the name of the exempt organization for which the purchase was made.
Attach your state sales tax exemption documentation if not already on file with HP Inc.
Send the request by email to HHOTaxExempt@hp.com. Please mention the order number which is mandatory to request tax exempt which starts with H3XXXXXXXX.
If you are a reseller, follow steps 1 to 2 above and send the request by email email@example.com.
Sales Tax Exempt Entity Verification Requirement
Your order must ship to the same state(s) as documented on your sales tax exemption certificate.
Please review your state's requirements for exemption documentation and ensure that all required names, signatures, and dates are included.
By statute, purchases made on behalf of a federal agency are exempt from state sales tax only if a centrally billed GSA SmartPay credit card is used.
If you're a state government, non-profit organization, or other sales-tax-exempt entity, please refer to the requirements for your state.
If you're placing a military order for delivery to a ShipItAPO facility in California or Pennsylvania, include a copy of the order showing the shipping address for the facility.
Note: Organizations and specific purchases may be exempt from income tax but not from sales tax. If you're unsure, please consult your organization's tax specialists.
We'll contact you if we can't validate your exemption documentation.
The sales tax exemption refund cannot be processed until your order is delivered.
It takes about two weeks from the date we receive your request for the credit to appear on your statement.
Requests on orders more than 90 days old may require additional time.