Terms and conditions
This section outlines the terms of sale for products and services available from the HP.com, in general. The terms consist of the terms on this page and:
- For product sales, the HP Warranty Agreement
- For orders with licensed software, the terms listed by clicking here
- For Extended Service Plans, see the terms listed here
- For HP.com gift cards, see the terms listed here
Prices, taxes, fees
We aim to provide our customers with competitive prices on the products we offer. Prior to submitting your order you will have the opportunity to review product prices and any applicable sales tax, shipping, and handling charges. Prices are exclusive of, and Customer shall pay, all taxes, duties, levies or fees, or other similar charges imposed on HP or on the Customer by any taxing authority (other than taxes imposed on HP's income) related to Customer's order.
If you feel your order should be tax exempt you must provide a valid tax exempt certificate—other than a resale certificate—at the time you place the order. HP.com sales are intended for personal use and not for resale so we do not accept resale certificates. Please review the detailed instructions regarding submittal of valid acceptable certificates.
For orders shipped to California, effective January 1, 2005, we are required to collect a recycling fee on qualifying products.
Notify HP.com promptly should you believe your order has a pricing error.
HP.com reserves the right to change prices at any time. Should we lower the price of the product you purchased, you may contact us by email at firstname.lastname@example.org within the product’s return window to request a credit for the difference between the price you paid and the current HP.com Store selling price. Please refer to our Price protection information for full details and exclusions.
Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Products, services, gift cards, and support acquired by Customer under these Terms are solely for Customer's personal use and not for immediate resale or sub-licensing.
HP gift cards are not for resale
For your protection, only purchase HP gift cards directly from HP. We do not guarantee or replace gift cards purchased from other stores or directly from individuals.
Payment and financing
We accept Discover Network, Visa, MasterCard, American Express credit cards, ®, PayPal, and HP.com gift cards. Payment options for our business customers include Purchase Order, ACH, wire transfer, and leasing. Our qualified leasing customers will have the option to defer payments for 90 days. Want to know more? Please call 1 (888) 999-4747 for additional information.
Order acceptance and cancellation
Your payment account will be charged when you place your order. Once placed, your order cannot be changed.
If a change is necessary after order placement, we have a limited amount of time (one hour) to cancel and resubmit the order. Your order will begin processing within one hour of being placed. If your order has reached processing status, the order may not be cancellable.
For security reasons, we do not allow address changes after an order has been placed.
If you need to cancel your order within that hour, please chat or call our Customer Service team at 1 (800) 407-4005, Monday through Friday, 8 am to 8 pm EST.
For custom-built PC's the factory receives your order as soon as it is approved. Since the PC is custom built, your order can not be changed or modified once the order has been submitted.
Please note HP.com reserves the right to decline or cancel orders at any time. In such instances, we provide notification via email to the email address you provided when submitting your order. We assume no responsibility for issues resulting from such declines, cancellations, or email notification failure.
HP.com ships merchandise to street addresses within the 50 United States and the District of Columbia. Click here for complete information on shipping and delivery.
For your protection, a signature is required for most deliveries. We do not allow address changes after an order has been accepted. You may not export any products purchased at HP.com.
Our return policy provides details on what products may be returnable and additional details. Upon return request approval, we will provide a prepaid return label for return to our warehouse. The customer is responsible for safe, complete and intact return to HP. Please note HP.com reserves the right to decline or cancel return requests at any time. In such instances, we provide notification via email to the email address you provided when submitting your order.
Global Trade Restriction Notice
Customer understands and acknowledges that HP products are subject to US and other national export and import regulations and certifies that he/she is not a citizen, party of a country which are subject to certain trade control embargoes, sanctions, prohibition and restriction, to include all countries identified in country groups D:1, E:1 and E:2, as identified in Supplement No. 1 to Part 740 of the U.S. Export Administration Regulations, see http://www.access.gpo.gov/bis/ear/pdf/740spir.pdf, without having first obtained required government authorization. HP may suspend performance if Customer is in violation of any applicable laws or regulations.