Terms and conditions

This section outlines the terms of sale for products and services available from the HP.com, in general. The terms consist of the terms on this page and:


Prices, taxes, fees

We aim to provide our customers with competitive prices on the products we offer. Prior to submitting your order you will have the opportunity to review product prices and any applicable sales tax, shipping, and handling charges. Prices are exclusive of, and Customer shall pay, all taxes, duties, levies or fees, or other similar charges imposed on HP or on the Customer by any taxing authority (other than taxes imposed on HP's income) related to Customer's order.

If you feel your order should be tax exempt you must provide a valid tax exempt certificate—other than a resale certificate—at the time you place the order. HP.com sales are intended for personal use and not for resale so we do not accept resale certificates. Please review the detailed instructions regarding submittal of valid acceptable certificates.

For orders shipped to California, effective January 1, 2005, we are required to collect a recycling fee on qualifying products.

Notify HP.com promptly should you believe your order has a pricing error.

HP.com reserves the right to change prices at any time. Should we lower the price of the product you purchased, you may contact us by email at myhpsales@hp.com within the product’s return window to request a credit for the difference between the price you paid and the current HP.com Store selling price. Please refer to our Price protection information for full details and exclusions.

Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Personal Use

Products and support acquired by Customer under these Terms are solely for Customer's personal use and not for immediate resale or sub-licensing.

Payment and financing

We accept Discover Network, Visa, MasterCard, American Express credit cards, ®, PayPal Express Checkout, and HP.com gift cards.

HP-HHO:/customer-service/payment-methods_4.jpg

Order acceptance and cancellation

HP.com reserves the right to decline or cancel orders at any time. Notification is via email to the email address you provided when submitting your order. We assume no responsibility for issues resulting from such declines, cancellations, or email notification failure. Order costs will be charged to your account upon acceptance.

HP.com begins processing accepted orders immediately and is therefore unable to accept order cancellation requests once you have received an order confirmation. If an order is processed in error, contact our customer service immediately at 1 (888) 999-4747 for instructions.

For custom-built PC's the factory receives your order as soon as it is approved. Since the PC is custom built, your order can not be changed or modified once the order has been submitted/approved. If however an order is processed in error, contact our customer service immediately at 1 (888) 999-4747 for instructions.

Shipping

HP.com ships merchandise to street addresses within the 50 United States and the District of Columbia. Click here for complete information on shipping and delivery.

For your protection, a signature is required for most deliveries. We do not allow address changes after an order has been accepted. You may not export any products purchased at HP.com.

Global Trade Restriction Notice

Customer understands and acknowledges that HP products are subject to US and other national export and import regulations and certifies that he/she is not a citizen, party of a country which are subject to certain trade control embargoes, sanctions, prohibition and restriction, to include all countries identified in country groups D:1, E:1 and E:2, as identified in Supplement No. 1 to Part 740 of the U.S. Export Administration Regulations, see http://www.access.gpo.gov/bis/ear/pdf/740spir.pdf, without having first obtained required government authorization. HP may suspend performance if Customer is in violation of any applicable laws or regulations.

Disclaimer

1Based on HP’s internal analysis of business class notebooks as of January 4, 2016 with >1 million unit annual sales having preinstalled encryption, authentication, malware protection and BIOS-level protection, passing MIL-STD 810G tests with optional docking incorporating power delivery.

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

Chromebooks
Battery life: Testing conducted by HP using Google Chrome OS power_LoadTest. Battery life will vary and the maximum capacity of the battery will naturally decrease with time and usage. See http://www.chromium.org/chromium-os/testing/power-testing for test details.
Android, Google, Google Play and other marks are trademarks of Google Inc.

Laptops
Microsoft Windows: Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See http://www.microsoft.com
Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.
Intel Processor: Intel's numbering is not a measurement of higher performance.
AMD Processor: AMD's model numbering is not a measurement of clock speed. Dual/Quad/Triple Core is a new technology designed to improve performance of multithreaded software products and hardware-aware multitasking operating systems and may require appropriate operating system software for full benefit. Not all customers or software applications will necessarily benefit from use of this technology.
Hard Drive: Actual formatted capacity is less. A portion of the hard drive is reserved for system recovery software — for notebooks up to: 30GB (Windows 8.1 & Windows 7), 12GB (MCE); for desktops up to: 30GB (Windows 8.1), 14GB (Windows 7), 12GB (MCE). For hard drives and storage drives 1GB = 1 billion bytes and 1TB = 1 trillion bytes.
HD (High Definition) content required to view HD images
Blu-ray Drive requires the following disclaimer: As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless play back on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support. This Blu-ray drive does not support writing to ultra-high speed CDRW media (16X to 32X advertised performance). HD-DVD movies cannot be played on this PC
Wireless LAN: Wireless access point and Internet service required and not included.

Tablets
Video playback: Testing conducted by HP consisting of full battery discharge while running a 720p HD video playback with headphone at default volume as the audio output device. Prior to testing, the system was fully charged and set to display brightness of 100 nits, wireless off and WLAN off. Battery life will vary depending on the product model, configuration, loaded applications, features, use, wireless functionality and power management settings. The maximum capacity of the battery will naturally decrease with time and usage.