Holiday Shopping FAQs
Free holiday shipping options and extended returns.
Shop and ship early!
This holiday season, online shopping volumes are expected to be at an all-time high. As a result, delivery delays are expected. We encourage you to shop early this year, to ensure that your items arrive on time.
1. What is the HP Store holiday return and exchange policy?
So you have plenty of time for shopping and gift giving, purchases made between November 1st and December 25th may be returned until January 15th, 2021. Non-returnable items remain non-returnable. A restocking fee of up to 15% may apply.
More information is available at: https://store.hp.com/us/en/cv/returnsandexchanges.
2. What is the last day to order to receive before Christmas?
Our customized laptops and desktops have specified lead-times, please ensure your “Ships on” date is December 16th or sooner or choose a ready-to-ship computer. Note that our commercial series products (including Z, Elite, Pro) have an earlier cut-off date (review the product for details).
Please understand that supply constraints may unexpectedly prevent us from shipping on time for Christmas delivery. Therefore, if time to receive is critical for you, please consider a ready-to-ship computer which you can find here:
For ready-to-ship products with a lead-time, please ensure that the estimated ship date and shipping speed will meet your needs for delivery. For in-stock products, please be sure to order in time for the shipment to reach you and remember to select the appropriate shipping method. Between the dates of 12/3 – 12/23, please use the ‘Express’ shipping option to ensure your package arrives prior to Christmas (12/25).
3. What should I know about shipping times this holiday season?
HP and all retailers are expecting a very busy holiday season this year. Shipping carriers including FedEx and UPS are expecting record package volume through November and December. While we have prepared for increased volume, there may be unanticipated delays that arise in the shipping and delivery process. Please keep this in mind and use your shipment tracking number/s to track your packages.
More information is available at https://store.hp.com/us/en/cv/shippingpolicy.
4. How can I cancel my order?
5. How do I change my order?
6. Will your sales team be available on Thanksgiving Day?
7. I found an HP product that’s a lower price at another store or website. Will you match that price?
8. I recently purchased a product that’s now a lower price on your website. Will you refund me the difference? What if I find a lower price available at a competitor?
9. What can I expect if I contact the HP Store Customer Service team?
Customers may experience high wait times when they call or chat, due to high demand for our products and special promotions. We have prepared our staffing as best as possible to accommodate the demand and apologize in advance for any inconvenience this may cause.
HP.com will have the latest product availability information. Please check back on our website, as product availability may change and we will place certain products on backorder given sufficient incoming inventory. Out of Stock status may update throughout the day.
Products displayed as Out of Stock cannot be ordered by phone or chat. Please understand that our Call Center agents are not able to provide guidance on inventory or stock.
As our Price Protection (price drop after purchase) policy does not cover items for sale from Thanksgiving Day through the week following Thanksgiving, no price protection requests will be reviewed by our email, chat or phone teams during this time.