HP Holiday Shopping FAQs

Holiday Shopping FAQs

Free holiday shipping options and extended returns.
Shop and ship early!

This holiday season, online shopping volumes are expected to be at an all-time high. As a result, delivery delays are expected. We encourage you to shop early this year, to ensure that your items arrive on time.

1. What is the HP Store holiday return and exchange policy?

So you have plenty of time for shopping and gift giving, purchases made between November 1st and December 25th may be returned until January 15th, 2021. Non-returnable items remain non-returnable. A restocking fee of up to 15% may apply.

More information is available at: https://store.hp.com/us/en/cv/returnsandexchanges.

2. What is the last day to order to receive before Christmas?

Our customized laptops and desktops have specified lead-times, please ensure your “Ships on” date is December 16th or sooner or choose a ready-to-ship computer. Note that our commercial series products (including Z, Elite, Pro) have an earlier cut-off date (review the product for details).

Ship on date

Please understand that supply constraints may unexpectedly prevent us from shipping on time for Christmas delivery. Therefore, if time to receive is critical for you, please consider a ready-to-ship computer which you can find here:

For ready-to-ship products with a lead-time, please ensure that the estimated ship date and shipping speed will meet your needs for delivery. For in-stock products, please be sure to order in time for the shipment to reach you and remember to select the appropriate shipping method. Between the dates of 12/3 – 12/23, please use the ‘Express’ shipping option to ensure your package arrives prior to Christmas (12/25).

3. What should I know about shipping times this holiday season?

HP and all retailers are expecting a very busy holiday season this year. Shipping carriers including FedEx and UPS are expecting record package volume through November and December. While we have prepared for increased volume, there may be unanticipated delays that arise in the shipping and delivery process. Please keep this in mind and use your shipment tracking number/s to track your packages.

More information is available at https://store.hp.com/us/en/cv/shippingpolicy.

4. How can I cancel my order?

Your order will begin processing within one hour of being placed. If you would like to cancel your order within that hour, please call our Customer Service team at 1-800-407-4005 (Monday – Friday 8am to 8pm EST). If your order has reached “processing” status, the order may not be cancellable.

5. How do I change my order?

Once your order is placed, it cannot be changed. Therefore, we are unable to change or add to the order which includes making a configuration change on a customizable PC no matter how small the change may be. For immediate assistance, please chat with or call Customer Service.

6. Will your sales team be available on Thanksgiving Day?

Yes, we will have a small team of salespeople working on Thanksgiving Day in order to help you with you purchases. Our chat team will also be available. Customer Service will be closed but will be open on Friday, November 27th, at 5 am PST.

7. I found an HP product that’s a lower price at another store or website. Will you match that price?

HP’s Price Match policy can be found on this page https://store.hp.com/us/en/cv/pricematch.

8. I recently purchased a product that’s now a lower price on your website. Will you refund me the difference? What if I find a lower price available at a competitor?

HP’s Price protection policy is found on this page https://store.hp.com/us/en/cv/pricematch. Please note it does not cover competitor items.

9. What can I expect if I contact the HP Store Customer Service team?

Customers may experience high wait times when they call or chat, due to high demand for our products and special promotions. We have prepared our staffing as best as possible to accommodate the demand and apologize in advance for any inconvenience this may cause.

HP.com will have the latest product availability information. Please check back on our website, as product availability may change and we will place certain products on backorder given sufficient incoming inventory. Out of Stock status may update throughout the day.

Products displayed as Out of Stock cannot be ordered by phone or chat. Please understand that our Call Center agents are not able to provide guidance on inventory or stock.

As our Price Protection (price drop after purchase) policy does not cover items for sale from Thanksgiving Day through the week following Thanksgiving, no price protection requests will be reviewed by our email, chat or phone teams during this time.

10. When can I expect my refund or credit after it is processed by the HP.com Customer Service team?

Once your credit/refund is approved and processed, you will receive an automated email confirmation and the refund will apply to your form of payment in 3 to 5 business days. Please note, your order has to have shipped before we can issue a refund.

11. Where can I get more information?

Please visit HP Store Customer Service online at https://store.hp.com/us/en/cv/customerservice for more answers to your questions or chat with our virtual assistant, Rose.
Ask Rose

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

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In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.

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Get Marvel’s Avengers when you purchase HP gaming PCs with qualifying 9th gen or 10th gen Intel® Core™ i5, i7 and i9 processors. Redemption code will be sent out by email within 60 days of purchase. Limited quantities and while supply lasts. Offer valid thru 12/31/2020 only while supplies last. We reserve the right to replace titles in the offer for ones of equal or greater value. Certain titles may not be available to all consumers because of age restrictions. The Offer may be changed, cancelled, or suspended at any time, for any reason, without notice, at Intel’s reasonable discretion if its fairness or integrity affected whether due to human or technical error. The Offer sponsor is Intel Corporation, 2200 Mission College Blvd., Santa Clara, CA 95054, USA. To participate you must create an Intel Digital Hub Account, purchase a qualifying product during the redemption period, enter a valid Master Key, and respond to a brief survey. Information you submit is collected, stored, processed, and used on servers in the USA. For more information on offer details, eligibility, restrictions, and our privacy policy, visit https://softwareoffer.intel.com/offer/20Q3-19/terms.

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