Digital software help

How will I receive my digital software?
Instructions and a product key for any digital software purchased from the Store will be emailed to you using the email address used during checkout.

When will I receive the email with download instructions and product key?

What if I ordered more than one software title?
You will receive one email per digital download software title. So, if you ordered 3, you can expect 3 emails.

Where is my digital software email?
Please see the timing information in the question above.

If you should have the email already but still can't find it, please check your junk, spam and clutter email folders. The subject of the email will be: "Your digital software to download – HP order H#########".

If not found there, please double check the email address on your order and check that you are looking in the right place. Many people have more than one email address.

What if my email address is wrong or I still cannot find the message?
Our customer service team will be able to assist you. Call 888-476-3988, from 8 am to 8 pm ET, Monday through Friday.

Also, if you have problems with downloading the software, please call us.

What if I lose or delete the email and need to access my product key again?
Our customer service team will be able to assist you and resend the software instructions and key to the email address on the order. Call 888-476-3988, from 8 am to 8 pm ET, Monday through Friday.

Is digital software returnable?
No, digital software is not returnable.

What if I need help using the software?
Please refer to the software maker's website or online help information.


Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by; reseller offers may vary. Items sold by are not for immediate resale. Orders that do not comply with terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See

NO ADDITIONAL PURCHASE NECESSARY TO ENTER OR WIN. ANY ADDITIONAL PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Open only to legal residents of 50 US/DC, 18+. Void where prohibited. Multiple monthly entry periods apply. Ends 11:59:59pm PT on 4/30/20. Limit one entry per product review by email invitation only. Subject to Official Rules. Sponsor: HP Inc., 1501 Page Mill Road, Palo Alto, CA 94304-1185.

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