HP Care Pack Services

What is a care pack?

How long does coverage last?

Care Packs for Consumer or Home PC and Printers

Post Warranty Plans for Consumer or Home PCs and Printers

Monitor Coverage Plans for Consumer or Home PCs or Printers

Care Packs for Commercial PC's and Printers

Post Warranty Plans for Commercial or Business Devices

When can I purchase a care pack for my HP device?

Commercial or Business Devices

What types of care packs are available from HP.com Store?

Commercial or Business Devices

How do I select the correct Care Pack or Post Warranty Plan?

Consumer or Home Devices

Commercial or Business Devices

What happens after I purchase my care pack?

How do I register my care pack?

What does my care pack cover?

How do I use my care pack?

How do I contact the Care Pack Registration team?

Care Packs for Commercial or Business PCs and Printers

How do I download HP Support Assistant?

How do I verify if my hardware is still under warranty?

*This service provides coverage for HP- or Compaq-branded desktop hardware products and all HP-supplied internal components (such as HP Jetdirect cards, memory and CD-ROM drives), as well as attached HP- or Compaq-branded accessories purchased together with the main product, such as mouse, keyboard, docking station, AC power adapter and external monitor screen size of up to and including 22 inches.

HP Care Pack explained

Looking for more details about your HP warranty? We’ll cover the most frequently asked questions so you can have your HP care pack support explained in full detail.

Big rewards, zero risk

If you’re not sure whether you’ll need an HP Care Pack, purchase a risk-free plan on an eligible consumer PC. End up not needing it? You’ll receive a rebate for the price of the invoice if you don’t use the service.

Multi-year care packs are available for you to choose from, meaning you have the freedom to select the exact coverage you need without ever having to pay for more. Select the one year extended HP warranty, or upgrade to two, three, or even four. The choice is always yours. Purchase peace-of-mind without feeling out-of-pocket.

Long-lasting lifespan

When you invest in a school, home, or work PC, you’re taking a big step. Make the most out of your purchase with an extended HP warranty that can cover your PC beyond standard warranties.

Spills? Drops? No problem. The HP Care Pack explains that Accidental Damage Protection Service is included within your selected plan.

Now you can worry less over unexpected accidents and feel confident knowing your computer will be able to survive life’s sudden curveballs.

Care and convenience

If you do accidentally damage your PC, the HP Care Pack offers the option of quick pick-up and expedited return after repairs or part replacement.

Alternatively, you can mail your damaged PC directly to an HP repair center using a prepaid shipping label. With reliable service you can count on from HP experts, your computer will be back like new in no time at all.

All the work performed on your PC is the real deal, with 100% genuine HP parts, freeing you from concerns about quality or reliability.

Advanced data protection

HP Care Support Packs not only extend your warranty and coverage, but they also offer protection against stolen devices.

If LoJack for laptops is included with your HP Warranty, HP® can lock or delete your personal data on your stolen computer if necessary. We can also work with law enforcement to make sure your device is recovered as quickly as possible.

Customer support, 24/7

If you’re ever in need of help or clarity, you can have your HP Care Pack explained with access to technical support 24 hours a day, 7 days a week. Service starts the day you purchase your hardware. Need a little assistance setting up your PC? The support specialists included in your HP Care Pack can explain everything you’ll need to know.

Protection across all products

You can purchase an HP Warranty and enhanced HP Care Pack on a number of products, not just consumer PCs. Consumer printers are also eligible for extended protection, as are business or commercial PCs and printers.

Enterprises operating on HP servers benefit not only from industry-standard security features, but also from HP Care Pack Services that allow you to maximize your server utilization and performance.

Without adding to your in-house IT resources, you can integrate hardware and software support into a single package, boosting your current infrastructure. Never again lose revenue, jeopardize customer satisfaction, or negatively impact workspace productivity due to unaffordable downtime.

Additional protection to offset the unexpected

Extend and enhance the standard HP warranty of your commercial or consumer PC or printer with HP Care Packs. Whichever plan you choose, you can count on accessible service conveniently available by phone or online chat.

Reliable support means that HP® will repair or replace your equipment with no loss in coverage. And when your hardware needs work, you’ll have confidence knowing that you’re backed with HP parts and know-how.

Standard service solutions

Device failing or acting funny? With an HP Care Pack, you have access to reliable agents who can assist you remotely.

If you require further assistance, HP® offers quick and simple “Pick-up and Return” service. We’ll even pay for expedited shipping.

Upgrade options for onsite repair

Those who need a printer or PC back in action as soon as possible should consider upgrading their HP Care Pack to onsite repair service. Don’t risk downtime on your device. Count on a trusted technician who can come to your home or office within three business days to solve your problem.

HP warranty add-ons give you the greatest confidence and security regarding your device. From extended manufacturer coverage to accidental damage protection from drops, spills, and surges, from theft recovery to expert advice, an HP Care Pack covers all of your unexpected needs.

Limited warranty across all purchases

To decide if you want to upgrade to Pick-up and Return services, Accidental Damage coverage, Theft Recovery, and 24/7 customer support. The limited warranty which comes standard with your PC purchase includes complimentary live help with technical support for 90 days.

If you forgot to buy an HP Care Pack at the time of purchase or your limited warranty expires, you still have post-warranty options available to you which extend the coverage of your device.

HP® wants you to feel protected and supported over the long term for your investment in our products. Many support packages are risk-free, so you have nothing to lose by giving yourself better peace of mind.

Explore the various coverage options for your consumer or commercial printer, or your PC and know that you’re covered during your next stressful situation.

Disclaimer

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.

HP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper.

The personal information you provide will be used according to the HP Privacy Statement