Change or Cancel an Order
Need to change your order?
If you need to make a change to your order, please call at 1800 88 4889 (Monday to Friday from 8:30am to 5:30pm excluding public holidays).
Cancellations and Returns
Any order may be cancelled prior to delivery of the products. HP reserves the right to charge a cancellation fee (as subjected to HP Terms and Conditions). To cancel an order, you must call our Contact Centre toll-free at 1 800 88 4889 during business hours.
All orders are subject to acceptance by HP, including HP satisfying any requirements under any US or other export control regulations. Electronic orders must satisfy any legal requirements that agreements be in writing. Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, Once you have submitted your order it is final and binding upon you.
When do you get a refund for the cancelled order?
Upon HP or Service Provider deciding to allow your cancellation of the order or return of your product and subsequent to the complete compliance of the same, where the payment was made by the below methods, we will refund the money in Ringgit Malaysia to the same account used to carry out the transaction. HP or the Service Provider will refund the amount within 15 business days following cancellation. No other payment method or appeal for change will be entertained.
All refunds against order cancellations, after adjusting the cancellation charges, will be processed via cheque payment. Same applies if there is any change in order and the differential amount, if any, is to be refunded.
Online payment methods:
Debit/Credit Card (Visa/Master)
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Offline payment methods:
Cheque / Cash Deposit