HP CARE PACK - PRINTER REPAIR, EXTENDED WARRANTY, AND SUPPORT

WE HAVE THE TOOLS TO SERVE YOU.

Let our skilled tech-specialists get you back up and running. Because having the right tools for your printer is our job.

WHAT CAN CARE PACK SERVICES DO FOR YOU?

Care Pack services, part of HP Care, provides the extended coverage you need at an affordable price. Why not protect yourself with coverage that goes beyond the standard warranty?

FIND THE RIGHT CARE PACK
FEATURES1 YR STANDARD WARRANTYHP CARE PACK
Total Years of Coverage 1 year 2 to 4 years
Accidental Damage Protection*
Next Business Day Exchange
Remote problem diagnosis and support
No deductibles or hidden fees

ENHANCED PROTECTION

Get peace of mind with in-warranty Care Pack Services, available in 2, 3, or 4 year terms.

REMOTE PROBLEM AND DIAGNOSIS REPORT

Take advantage of our expert support specialists who are ready to provide remote problem diagnosis with phone and chat support.

ACCIDENTAL DAMAGE PROTECTION

Accidents happen. With Accidental Damage Protection HP will repair or replace your HP Sprocket or OfficeJet Mobile Printer if it has been damaged from accidental drops, spills or electrical surges.

FAST RESPONSE

Care Pack services quickly get you back up and running.

NEXT BUSINESS DAY EXCHANGE

If our tech support agent is unable to resolve your printer issues we’ll ship a replacement printer to arrive next business day. We even provide everything you need to ship the broken unit back.

FREE SHIPPING AND FREE RETURNS

No need to worry about shipping costs – we have it covered for you with free shipping and free returns.

COVERAGE EXTENSION

Go beyond your standard warranty with a Care Pack service that works best for you.

IN-WARRANTY

In-Warranty extensions include a variety of Care Pack services to enhance your printer’s standard warranty for better service and faster resolutions. Available in 2, 3 or 4 year service terms.

All In-Warranty services include remote problem diagnosis and support, plus free shipping and returns.

You can purchase In-Warranty services for your printer at time of purchase or up to 90 days after printer purchase.

POST-WARRANTY

Post Warranty Care Pack services take over after your standard warranty or your upfront Care Pack service expires. Available in 1 or 2 year service terms.

Includes remote problem diagnosis and Next Business Day Exchange service.

You can purchase Post Warranty services for your printer 90 days before or 30 days after your standard warranty or Care Pack service expires.

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