Remote problem diagnosis and support
Offsite support and materials
Shipment to the HP designated repair center
HP 3 year Return to Depot Notebook Service
HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center.
Your choice of shipment options
Send your hardware to the HP designated repair center, deliver it in person or arrange for pickup—choose the service with the shipment option that works best for you.
Reliable offsite repair
Enjoy expertise and experienced offsite service for quick and affordable repairs on the technology you use to run your business.
Support you can count on
Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
|Support type||Return to depot|
|Coverage window||Standard workdays - 9 hours|
|Response Time||Repaired within 3-7 business days|
|Service method||Depot repair|
|Warranty coverage||In warranty|
|Logistics options||Customer carry-in or shipment|
|Place of service||Offsite|
- Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.