Our product deliveries maybe delayed in select pin codes due to local government restrictions. Click here for details.

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Shipping & Delivery

When will I receive my order?

Provided that your ordered item is in stock it will usually take 7 business days to deliver your order to you after is has been processed and payment is received and cleared.

To get the approximated delivery time, enter your area Post Code on the product page before you make your purchase.

Please remember that all our deliveries will require a signature.

Do you ship orders outside of India?

Currently, we do not ship to addresses outside of India.

What are your shipping rates?

Delivery of all orders is currently free of charge.

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

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Credit Card

We accept Visa, MasterCard, Diners and American Express credit cards & Net Banking from more than 50 banks. All International cards are accepted. Delivery address should be within India.

Interest-Free EMI

Terms and Conditions

  1. No cost EMI available on 6 months and 9 month tenures, on selected laptops/printers.
  2. EMI won’t get auto cancelled. Customer needs to reach out to the respective issuing bank for EMI cancellation.
  3. No Cost EMI & Cashback (if any) is only applicable on a single item in the cart.

Cards not eligible for No cost EMI-Online:

  1. Diners Card
  2. AMEX Cards
  3. Amazon or any co-branded Card
  4. Corporate cards
  5. Cards issued in the name of a Company
  6. International Cards
  7. Premium Cards
  8. Any other card not mentioned in the list
  9. below.

Cards eligible for No cost EMI- Online:

  1. Axis Bank
  2. HDFC CC
  3. SBI
  4. Citi Bank
  5. HSBC Bank
  6. ICICI Bank
  7. IndusInd Bank
  8. Kotak Bank
  9. RBL Bank
  10. Yes Bank
  11. Bank Of Baroda
  12. Standard Chartered bank
  13. ICICI DC
  14. Axis DC
  15. HDFC DC

Phone Order

You can place the order at our HP Shopping Call Centre at 1800 180 1810 and the order will be completed once you login & provide your payment details.

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Cancellations and Refunds

Change or Cancel An Order

Can I cancel or change my order?

Orders can only be cancelled before shipping. Please call our HP Shopping Call Centre on 1800 180 1810 to cancel an order. A cancellation fee of 5% of the order value will be applicable.


All refunds against order cancellations after adjusting the cancellation charges, will be routed through the original payment process such as payment gateway CC Avenue or banks in case of EMI offers. However if there is any change in order and the differential amount if any to be refunded may be sent through a cheque payment at the discretion of HP

Returns Policy

How do I return my order?

If the shipment was also initiated at the time of cancellation request, an additional charge of 2% of the order value or Rs.200/- (Rupees Two Hundred only) whichever is higher will be charged in addition to the cancellation charges of 5% of the order value.

Damaged Item & Replacement

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Damaged Item & Replacement

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call HP Technical Support . For specific technical support numbers, please visit https://www8.hp.com/in/en/contact-hp/contact.html

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Order & Confirmation

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.

  • For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
  • For new customers, please tick “Create account” and fill in password.

5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

Item In Cart

How long will an item remain in my cart?

Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

Out of Stock

What happens if one of the products that I ordered is out of stock?

You may call our HP Shopping Call Centre on 1800 180 1810 & speak to our customer representative so that we can confirm when your product will become available.

Order Confirmation

Will I receive a confirmation for my order?

Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

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Security & Privacy

Store Security

What about security?

HP Shopping Store is committed to ensuring that the security of your information throughout the purchasing experience. We safeguard your information using Secure Socket Layer (SSL) protocols, the most widely accepted Internet encryption standards, to provide you with the safest, most secure shopping experience possible. This technology protects your private information by encrypting your sensitive information while it is transferred from your computers server to ours. As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you are entering or leaving a secure area.

Personal Information Privacy

What do you do with my personal information?

HP Shopping Store takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it. Here is how HP uses the information within your profile:

Address: We use your address to deliver you the products you ordered. Our delivery services do not cover P.O. Box Address. Please provide a physical shipping address only. Delivery hours are between 9am to 6:00 p.m (Monday to Saturday, not inclusive of Public Holidays). Any changes to the shipping & billing address are not possible once order has been received.

E-mail Address: We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password).

Phone Numbers: We keep your telephone numbers on file to notify you in case of a problem with your order. Credit card numbers are used only for payment processing and fraud protection and they are not retained for any other purposes.

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Contact Us

Contact Details

e-Mail to HP Online Store
For new product purchase or quries of your existing order email to in.contact@hp.com
For Feedback & Complaints email to opsmanager@hp.com

Call HP Online Store
For home customers: 1-(800)-108-4747
For business customers: 1-(800)-108-4746

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Store Locator

Visit an HP Shop Near You

Experience the technology of HP products and services first-hand.

Learn more at your nearest HP Shop https://www.hpworldstores.in/

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