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  • Remote problem diagnosis and support

  • 4-hour onsite response

  • Replacement parts and materials included

  • Firmware updates for selected products

  • Escalation management

  • Access to electronic support information and services

  • Service available 24 hours a day - 7 days a week

HP 5 year 4 hour Onsite 24x7 Hardware Support for Desktops

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When you operate around the clock, 7 days a week, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service [1]. This service is available 24 hours per day, 7 days a week, including HP holidays.

Get back to work quickly

4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response [1] for your covered hardware, helping you to improve product uptime.

Troubleshoot remotely

HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.

Get fast onsite service

For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on covered hardware products to return them to operating condition.

More Information
Sku U7908E
Duration 5 years
Support type Onsite repair
Coverage window 7 days a week - 24 hours
Response Time 4 hour response
Core Features
Additional information Excludes external monitor
Service method Onsite repair
Warranty coverage In warranty
Place of service Onsite
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Buying guides are generic guides to help you choose the right product. Not all technology is available on this product. Please check product specifications for more details.

  • [1] Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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