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  • Remote problem diagnosis and support

  • Hardware exchange

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  • Access to electronic support information and services

HP 3 year Standard Exchange ScanJet 82xx/N6350/45xx Service

In stock

HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

Convenient door-to-door service

Lower-cost alternative to onsite repair

More Information
Sku UJ999E
Duration 3 years
Support type Exchange
Coverage window Standard workdays - 9 hours
Response Time Exchange shipped within 4-7 business days
Core Features
Service method Standard unit exchange
Warranty coverage In warranty
Logistics options Customer ships defective, courier ships replacement
Place of service Offsite
Rated 5 out of 5 by from "DO NOT BUY THIS PRINTER" This printer works OK, but the scan function is terrible.
Date published: 2016-08-08
Rated 2 out of 5 by from Do not buy Save your sanity and your wallet. Do not buy this scanner. It constantly jams. My favourite is the regular scan 49 pages, jam on the last page and it does not save the pages already scanned! You have to start all over again. It says 25ppm and indeed the first 6 pages shoot through, raising expectations. However, the scanner then sits pondering before starting to scan again. After finishing the bundle, it ponders and ponders before delivering the scanned image. Best of all, do not start a new job because while the scanner may be done, until the image actually delivers, if you starta new job, it cancels the old one. Who programmed this thing!? They should be sentenced to a week of scanning with it but that would be cruel and unusual punishment.
Date published: 2012-08-02
Rated 1 out of 5 by from Worked until just after warranty expired! We used the ScanJet N6350 in a government office (finance dept) and had it connected to the LAN with 5 users. For the most part, it worked okay for about 12 months and then died. We always had paper feed issues with the document feeder (had to be constantly babied to make sure it didn't jam or take too many pages). Most of the time, we placed the document onto the glass instead of using the document feeder. It was only used maybe 6 times a week between 3 of the staff. Scanning to a PDF file or JPG was easy. Scanning to e-mail didn't work well and so everyone opted to scan to a file first and then add it as an attachment to the e-mail. I contacted HP tech support via on-line chat and they determined that it was a hardware problem and that it would need to be serviced, but not under warranty. This is one expensive piece of equipment considering it only lasted a year before giving up the ghost. Apparently, it's a hardware problem. The problem with it is that you can't make out what the image is, that was just scanned. If it has any colour in it, the resulting scan will look like a mish-mash of water colours. I STRONGLY RECOMMEND that you pass on this one... otherwise there is chance YOU'LL BE SORRY and HP won't fix it under warranty, if you are just outside of the 12 month mark. See what my scanner produces, now, in the attached photo.
Date published: 2012-03-14
Rated 5 out of 5 by from User Friendly Scanner I bought this scanner because I wanted all three elements: to scan on the flat top such as small receipts, to scan the front of 1-50 documents, and to scan both the front and back of documents. I have the Adobe software that allows the creation of PDF's. I had to download the drivers for the three various ways of scanning and then I pick from a drop down menu on what I want the scanner to do. I have Windows 7 and it works beautifully on this. The only problem was a initial failure to continue scanning correctly and it required the company to send me at no charge the bottom half and I just swapped the lid onto it and it worked great since. The service from the company was great. I don't use it on a network. I don't understand how a network connection with a scanner is useful because you would put your documents on it and then run back to you computer? It is good to have a centralized "scanner" person who can then email you your PDF's or put it on the central server for retrieval. I would highly recommend this unit.
Date published: 2011-06-13
Rated 5 out of 5 by from The best color jet I have ever used.. This is the real deal.It prints so fast that I was amazed. Then you just flip over the pages and put them in the side and it prints the other side. You use less paper.When you download an instruction manuel that is 80 pages it is a mess the have a one inch thick manuel to file. This is worth every cent...
Date published: 2010-07-25
Rated 1 out of 5 by from Not a good buy I purchase two (2) HP Scanjet N6350 for small office use. I can not get either scanner to work on two (2) types of computers. I am not a computer expert, but in my opinion the problem is in the software.
Date published: 2010-06-02
Rated 4 out of 5 by from Overall - pleased! I purchased this scanner to handle my everyday scanning needs alleviating the stress from my more industrial, media-sized scanner. I had no problem integrating it into my network environment which consists of nothing but MS Windows 7 64-bit computers (except for the tablet which is MS Windows 7 32-bit). Scanning presents no issues. The included software gives me a variety of options in which to scan including both PDF and Searchable PDF. It has no problems with multipage PDFs and, if you have to scan a page at a time, you can add each page to the existing file you are in the process of creating (not to be confused with a pre-existing file). I also have the regular JPG and TIF options along with the ability to delineate between pictures, documents, positives, negatives and the like. All accomplished via my network connection. My only gripe is that legal size documents sometimes jam utilizing the ADF (which is the only way they are accommodated). I have to do those manually, one side at a time. Overall, I am pleased with this purchase, however, and would recommend this unit.
Date published: 2010-05-02
Rated 3 out of 5 by from Not the same thing. We purchased the N6350 at the suggestion of a VAR who told us the ScanJet 7650 had been discontinued. Previously we had purchased a 7650 with an Axis 70U Document Server, and it works beautifully. The N6350 is not compatible with the Axis 70U document server. We can only save scanned documents as JPG or TIFF format unlike with the previous scanner that could save documents in PDF, Text, JPG, etc. I wouldn't recommend this scanner if you need to scan to PDF format in a networked environment. It might work as a stand-alone if Adobe capture is installed, but that is not how we need to use the device.
Date published: 2010-02-09
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Buying guides are generic guides to help you choose the right product. Not all technology is available on this product. Please check product specifications for more details.

  • Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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