Detection Product

Detect my products

HP Customer Support product identification

< Go back to manual product selection

HP is identifying your products, please wait.

If you are prompted about the HP Web Product Detection application, you must choose the ‘open' option in order to allow HP to identify your products

Fetching Results

The component HP Products Detection is missing or not latest on your system

Click Next button to start the download of the HP Support Solutions Framework containing the latest HP Products Detection

By choosing to install, I agree to HP's terms and conditions on data collection. Info lebih lanjut
Follow the instructions below to install and run HP products detection using the HP Support Solutions Framework.

Instructions Instructions:

  1. Click “HP support solutions…msi” in the lower left corner of the browser window.
  2. If user account control appears click, Yes to install the framework.
  3. Click OK to close this window and begin detecting HP products.
Once installed, click next to run the product detect.

HP is identifying your products, please wait.

Identifying...
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Please note: To be detectable, products must be powered on and connected wirelessly or via USB.

HP could not identify your products

If you don't see the products you expected, try running the detection tool again.

Why didn't HP find my product?   Common things to check:

  • Devices must be powered on to be identified.
  • Devices must be connected either wirelessly or via USB.
  • HP checks first for recently cached products; 'Retry' the check to find new devices
  • HP can only identify HP-branded products.
  • HP can only identify: printers, laptops, tablets, mobile devices, desktops, monitors, scanners, and calculators.

HP could not identify your products

We're sorry. An error has occurred and the system has timed out. Wait a minute and try again.

HP has identified your device

Select a product to continue.

If you don't see the products you expected, try running the detection tool again. Retry Why didn't HP find my product?

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