Online Store Terms and Conditions
HEWLETT PACKARD INDONESIA (“HP”) in association with PT. Pasifik Citi Retailindo (“Service Provider”), Komplek Mangga Dua Square Blok F7-11, Jl. Gunung Sahari Raya No. 1 | Jakarta Utara 14430 - Indonesia, provides you the HP Online store ('Store' or 'HP Website') services subject to the notices, terms, and conditions set forth herein. In addition, when you use any HP Online store service, you may be subject to the rules, guidelines, policies, terms and conditions applicable to such service, and may be incorporated by reference. HP reserves the right to change the services provided through the HP online store and/or these terms and conditions at any time. HP retains the right to deny access to anyone who we believe has violated these terms and conditions.
Service Provider is an HP authorized distributor and shall be responsible for accepting your orders, collecting payments and supplying the listed products or services as per your order.
THE HP WEBSITE IS PROVIDED "AS IS" AND "WITH ALL FAULTS" AND THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE HP WEBSITES IS WITH YOU. EXCEPT AS OTHERWISE STATED IN THESE TERMS, SHOULD THE MATERIALS OR SERVICES PROVE DEFECTIVE, YOU, AND NOT HP, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING AND REPAIR. HP EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE HP WEBSITES (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, HP MAKES NO WARRANTY THAT THE HP WEBSITES WILL MEET YOUR REQUIREMENTS OR THAT THE HP WEBSITES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE OR THAT DEFECTS IN THE HP WEBSITES WILL BE CORRECTED. HP MAKES NO WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE HP WEBSITES OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE HP WEBSITES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE HP WEBSITES OR FROM HP, ITS PARENTS, SUBSIDIARIES, OR OTHER AFFILIATED COMPANIES, OR THEIR SUPPLIERS (OR THE RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY SUCH ENTITIES) (COLLECTIVELY, "THE HP PARTIES") SHALL CREATE ANY WARRANTY. HP DISCLAIMS ALL EQUITABLE INDEMNITIES.
Role of HP and Service Provider
The HP online portal is developed, maintained and updated by HP. The process of payment authorization and receipt, order acceptance and fulfillment, and other physical portions of a transaction are managed by the Service provider. As stated, Service Provider shall be solely responsible for fulfillment of all orders successfully placed through the Store including but not limited to invoicing, payment processing and product delivery to customers. In no event shall HP, its affiliates, directors, officers, agents, consultants or employees etc. be liable for any purchases made through the HP Online store. You hereby to the fullest extent permissible waive any and all claims that you may have against HP and its Representatives arising as a result of or in relation to the HP online store or purchases made through the HP Online store including, inter-alia, claims relating to payment and delivery of the products.
Use of the HP Online store
Certain areas of the HP Websites (e.g., chat rooms or customer ratings and review areas) may permit you to submit feedback, information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials (each, a "User Submission"). By submitting a User Submission, you grant to HP an irrevocable, perpetual, transferable, non-exclusive, royalty free, worldwide, license (sub-licensable through multiple tiers) to (a) use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your User Submissions (or any modification thereto), in whole or in part, in any format or medium now known or later developed and (b) use (and permit others to use) your User Submission in any manner and for any purpose (including, without limitation, commercial purposes) that HP deems appropriate in its sole discretion (including, without limitation, to incorporate your User Submission or any modification thereto, in whole or in part, into any technology, product, or service). HP reserves the right to display advertisements in connection with User Submissions and to use User Submissions for advertising and promotional purposes. HP may, but is not obligated to, pre-screen User Submissions or monitor any area of the HP Websites through which User Submissions may be submitted. You agree that you are solely responsible for all of your User Submissions. HP is not required to host, display, or distribute any User Submissions on or through the HP Websites and may remove at any time or refuse any User Submissions for any reason. HP is not responsible for any loss, theft, or damage of any kind to any User Submissions. HP does not want to receive any User Submission that is confidential. You understand and agree that any User Submission will be considered non-confidential and non-proprietary and that HP will be free to disclose your User Submission to any third party absent any obligation of confidence on the part of the recipient. HP does not guarantee that you will have any recourse through HP or any third party to edit or delete any User Submission you have submitted.By submitting any User Submission, you represent and warrant that:
you are at least 18 years old;
you own all rights in your User Submissions (including, without limitation, all rights to the audio, video, or digital recording and the performance contained in your User Submissions) or, alternatively, you have acquired all necessary rights in your User Submissions to enable you to grant to HP the rights in your User Submissions described herein;
you have paid and will pay in full all license fees, clearance fees, and other financial obligations, of any kind, arising from any use or commercial exploitation of your User Submissions;
you are the individual pictured and/or heard in your User Submissions or, alternatively, you have obtained permission from each person (including consent from parents or guardians for any individual under the age of eighteen (18)) who appears and/or is heard in your User Submissions to grant the rights to HP described herein;
your User Submissions do not infringe the copyright, trademark, patent, trade secret, or other intellectual property rights, privacy rights, or any other legal or moral rights of any third party; you voluntarily agree to waive all "moral rights" that you may have in your User Submission;
any information contained in your User Submission is not known by you to be false, inaccurate, or misleading;
your User Submission does not violate any Law (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising);
your User Submission is not, and may not reasonably be considered to be, defamatory, libelous, hateful, racially, ethnically, religiously, or otherwise biased or offensive, unlawfully threatening, or unlawfully harassing to any individual, partnership, or corporation, vulgar, pornographic, obscene, or invasive of another's privacy;
you were not and will not be compensated or granted any consideration by any third party for submitting your User Submission;
your User Submission does not incorporate materials from a third party web site, or addresses, email addresses, contact information, or phone numbers (other than your own);
your User Submission does not contain any viruses, worms, spyware, adware, or other potentially damaging programs or files;
your User Submission does not contain any information that you consider confidential, proprietary, or personal; and
your User Submission does not contain or constitute any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation.
Other agreements; software, services or access
HP may provide products (such as hardware or software) services (such as hardware maintenance or repair or software maintenance, installation, or training) or access to HP Websites under the terms of a separate agreement between you and HP (each, an "Other Agreement"). HP's obligations with respect to any product, service, or access that it makes available to you under any Other Agreement shall be governed solely by the Other Agreement under which such product or service is provided and these Terms shall not be deemed or construed to alter the terms of such Other Agreements. For example, the use of any software that is made available to download from the HP Websites ("Software") is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You may not install any Software that is accompanied by or includes a License Agreement unless you first have agreed to the License Agreement terms. If no end user license agreement accompanies or is included with the Software, then such Software shall be deemed to be Materials hereunder and these Terms shall govern your use of such Software. FURTHER REPRODUCTION OR REDISTRIBUTION OF ANY SOFTWARE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE LICENSE AGREEMENT ACCOMPANYING OR INCLUDED WITH SUCH SOFTWARE.
You are solely responsible for maintaining the confidentiality of your account and password in respect of the Store.
HP, COMPAQ and any other product or service name or slogan or logo contained in the HP Website are trademarks of HP and its suppliers or licensors and may not be copied, imitated, or used, in whole or in part, without the prior written permission of HP or the applicable trademark holder. Ownership of all such trademarks and the goodwill associated therewith remains with HP or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing any name, trademark, or product or service name of HP without HP's prior written permission. In addition, the look and feel of the Site (including all page headers, custom graphics, button icons, and scripts) is the service mark, trademark, and/or trade dress of HP and may not be copied, imitated, or used (in whole or in part) without HP's prior written permission. Reference to any products, services, processes, or other information, by trade name, trademark, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by HP.
Neither HP nor Service Provider undertakes that the information on the Store is correct or accurate at all time. In the event of information regarding a product being found incorrect due to any reason whatsoever, Service Provider shall have the right to refuse or cancel any orders placed for such product(s). If your credit card has already been charged for such a cancelled order, Service Provider shall issue a refund of the transaction through your original mode of payment to a maximum extent of the original amount paid.
Modifications to these Terms
HP may, in its sole and absolute discretion, change these Terms from time to time. HP will post notice of such changes on the applicable Site. If you object to any such changes, your sole recourse shall be to cease using the HP Websites. Continued use of the HP Websites following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Certain provisions of these Terms may be superseded by expressly-designated legal notices or terms located on particular pages of the HP Websites and, in such circumstances, the expressly-designated legal notice or term shall be deemed to be incorporated into these Terms and to supersede the provision(s) of these Terms that are designated as being superseded.
You can place orders for any of the products listed in the website. Acceptance of order is subject is both payment receipt and stock availability. Service Provider however reserves its right to refuse to execute any transaction/s with any customer without assigning any reason/s whatsoever, unless otherwise directed by HP. Upon receiving the payment, an order number is auto generated and appears as a message at the end of payment processing (order submission in case of COD). This will also be mailed at the email ID provided by you at the time of entering the order. Service Provider will initiate the order processing after payment receipt (except for COD orders) subject to stock availability at that point of time. Orders once placed with payment cannot be cancelled. However, if the customer wants to cancel the order, Cancellation charges will be applicable.
In case of upgrade related offers, The default merchandise will be replaced by the upgraded merchandise.
You can use various facilities, namely Credit card payment through payment gateways, EMI offers through select banks, Net banking available on the site for making payments. In case of use of Credit or Debit Cards or internet banking facilities to make payments, your information is secured through use of 128 bit Secure Socket Layer ("SSL") technology. You agree, understand and confirm that the credit card used is lawfully owned or possessed by you and that you shall not pay or attempt to pay for Product(s) using fraudulent credit card information. Service Provider confirms that it shall use reasonable measures to ensure security of the information and will not be shared with third parties, unless required for fraud verifications or by law, regulation or court order. Neither HP nor Service Provider shall be liable for any credit card fraud.
Cash on Delivery, hereinafter called COD, if and when introduced as a payment process may be applicable for select products and not necessarily for all products. Orders placed on COD terms is accepted and processed in the good faith that the payment for the order amount will be made at the time of delivery in cash and accordingly the delivery process is initiated.
There are multiple payment partners providing us with a payment gateway. All online transactions will be routed through one of our payment partners. Upon successful transaction, the payment partner will collect and remit the money to Service Provider. Service Provider upon receiving the payment will initiate order processing.
Select products may be offered on EMIs as a promotional offer. This EMI offer may be restricted to credit cards of select banks. The subvention charges may be partly or fully charged to the customer as part of the offer. Such EMI offers are subject to approval by the respective banks.
Service Provider will initiate processing your order upon payment receipt for all non COD orders. If there are any issues such as incomplete address, payment amount doesnot tally with order value, stock not available for one or complete set of products ordered and any such issues that could potentially delay the delivery, such orders will be referred to Customer Service Representatives (CSR). CSR will call or mail you to inform the issues. Only upon resolving the issues, the order will be processed.
Replacement, Returns & Cancellations Policy
||Time-frame from the date of invoice of the product
||Free replacement within 7 days
||Deficient on arrival (DOA)
||Free replacement within 7 days
||Please see for more details -
||Product not shipped by HP Store
||Free cancellation if product is not shipped
||In case of shipped orders, the returns policy will apply
||Customer no longer need the product
||Refund with 5% cancellation charges for cancellation requests sent within 7 days for unopened* products only
||Opened products cannot be returned
||Wrong shipment by HP store
||Free replacement within 7 days
||Incorrect order placed by customer
||Free replacement within 7 days for unopened* products
||Opened products cannot be returned
||Customer needs an alternate product
||Free replacement within 7 days for unopened* products
||Difference in amount of product will either be refunded to you or will be collected from you before shipping the alternate product
"*Unopened items to be returned or replaced must be in the original packing with all inbox literature, warranty/ guarantee card, freebies and accessories including mice, keyboards, etc."
Delivery & Acceptance of goods
Service Provider will initiate the dispatch of goods through courier, postal or other means of transport as deemed fit, in original packing for PCs, Printers & Notebooks. However in case of select products where additional packaging is required to secure the product from transit damage, Service Provider may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging. Non-acceptance of goods for any reasons other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied.
DOA (Deficient On Arrival) Policy
A product having hardware failure due to manufacturing defects within a period not exceeding 7 (seven) calendar days from the date of invoice and not repairable will be treated as DOA. In the event of a DOA, the consumer should contact the HP Service Center. The first attempt shall be to repair and restore the product.
To be able to claim DOA the following aspects are taken into account:
The fault prevents the product from optimum performance
While returning your product, you should ensure that the original packaging, documentation and all the accessories, including keyboard, mouse, charger, battery, cables, cartridges, paper trays, USB receiver and original packaging are available for return.
There should not be any physical damage to the Product, including dents, cracks, leakage of fluid, scratches or marks.
Attach a copy of sales slip inside the box with the following information: HP Report Number, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.
In case you notice the package contents missing or find physical damage while unpacking (dents, bumps, cracks, leakage of fluid, scratches) you should immediately contact the HP service centre and arrange for sending the equipment back to the designated location
All the materials and products (including but not limited to software) and services, included on or otherwise made available to you through the Store shall be covered by standard product warranty offered by the manufacturer. The products are provided "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Nothing on this website constitutes, or is meant to constitute, advice of any kind and you are requested to perform independent analysis before ordering the products. In case of any manufacturing defect that is identified during the Warranty period, the customer should contact the HP authorized Service Center with the following details:
Details of the product owner, ticket number or invoice, product code, product serial number and the symptoms associated with the failure.
If you transfer a product to another user, warranty service will be available to that customer for the remainder of the warranty period.
It is your responsibility or that of the person receiving the goods on your behalf to ensure that the package is properly sealed and not tampered with.
HP will communicate with you about your order and the purchased Product through any of the mode using email, SMS and telephone. HP may contact you telephonically or through emails to introduce new HP offerings and in case of you do not want HP to contact you, you are requested to actively opt out by selecting the appropriate option while registering yourselves on the website.
When you visit the Site or send e-mails to HP, you are communicating with HP electronically. We may respond to you by e-mail or by posting notices on the Site. You agree that all such notices, disclosures, and other communications that HP provides to you electronically satisfy any legal requirement that such communications be in writing.
The liability, if any, of Service Provider and HP towards a user under this Agreement shall be limited to the amount payable by User to the Service Provider. Neither Service Provider nor HP shall be liable for any indirect, special or consequential costs or damages of whatever nature, including but not limited to, lost revenues or profits, downtime costs, loss or damage to data or other intangible losses, arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or for any information, materials and/ or Products uploaded, posted, emailed, transmitted and/ or obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or otherwise. This provision does not limit either party's liability for: unauthorized use of intellectual property, nor any liability which may not be excluded or limited by applicable law.
Personal, Non-Commercial & Non assignable Use
By registering on the Website, User confirms that use of the Website shall be for his/her personal purpose and not for any commercial purpose. User confirms that User's right to access, use, deal with or transact at the Website cannot be assigned to any other person and custody of User ID and Password to access, deal with or transact at the Website shall be sole responsibility of User and User shall be responsible and liable for any misuse of User ID and Password assigned to User by the Company.
User shall at all times fully indemnify and hold harmless HP, Service Provider, their officers, directors, agents, employees, and associate companies, from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys' fees, made by any third party and/or penalty imposed, due to and/or arising out of User's breach of the Terms & Conditions and/or User's violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, copyright and trademark infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the User's account, of any intellectual property and/or other right of any person and/or entity.
Governing Law and Jurisdiction
The transactions on this website shall be governed by, construed, interpreted, and enforced in accordance with the laws of Indonesia. Specific performance and damages any other disputes arising in respect hereto shall be subject to exclusive jurisdiction of the courts of Indonesia.
HP and Service Provider shall not be liable for any failure and/or delay on their part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason thereof if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein. Explanation: "Force Majeure Event" means any event due to any cause beyond the reasonable control of HP and/or Service Provider, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of HP and/or Service Provider hereto which prevents timely fulfillment of obligation of HP and/or Service Provider.
When do you get a refund for the cancelled order?
If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account.Typically refunds are processed in between 10-21 working days for credit cards and 5-10 working days for debit card and net banking orders.