HP Delivers on Price

PRICE MATCH GUARANTEE
We will match ANY online price!*

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*Terms and conditions apply

What is Price Match

What is Price Match?

We want you to have all the benefits of buying directly through us, so we offer to match the lowest price of any recognized online partner.

HOW IT WORKS

Check that the product you want is in-stock on our store.



Contact us via chat or WhatsApp +622150864288 and be ready to paste the link of the lower price you found elsewhere.

HP Sales agents will check your request.



Once validated, you can purchase at the matched price!


FREQUENTLY ASKED QUESTIONS

Yes. For all products, we need to match the HP part number.

This Price Match Policy is limited to one price match per item, per guest and only apply to prices offered by an online partner/retailer on their website only. This Price Match Policy applies to sales in Indonesia only.

The following items are excluded from this Price Match Policy:

  • Products without “Price Match Available Tag” in the Product Page
  • Package deals (e.g. printer and computer bundles)
  • Resellers
  • Customer special/bespoke orders
  • Contract Pricing
  • Clearance products or bulk purchase offers
  • Price errors or member/club prices
  • Flash Deals from certain Marketplaces

Yes. Therefore any product presented for price match will require HP to add both the sale price plus the shipping costs to determine total value of the purchase.

Price matching will apply to designated online partners / retailers' coupons or special discount offers.

No. The HP Indonesia Store does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.

No. The HP Indonesia Store does not match financing offers.

No. The HP Indonesia Store does not match trade-in value and offers on trade-in products.

No. The HP Indonesia Store does not match trade-in value and offers on trade-in products.

You can only choose Bank Transfer for your order after you get Price Match.

Price Match Terms

At the time of purchase, we (https://store.hp.com/id-en/default/) will match the current direct-fulfilled price (including all taxes and delivery charges) of not more than 10% of the compared price difference for all new HP products (basis HP part number) and with any nationally recognized online partner. Just call us on 007-803-331-5068 to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:

  1. The applicable product you’d like to purchase from https://store.hp.com/id-en/default/ and the direct fulfilled price (including all taxes and delivery charges) and the link to the price you get from other online partner store.
  2. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Indonesia Store as well as the online partner store at the time of purchase.

The HP Indonesia Store sales agent will review and verify the price match request with you on the phone, including determining whether the online partner is a recognized Indonesia online partner and, verifying whether the products have the same HP part number.

In the event of a dispute arising from this Price Match Guarantee, HP has final and binding decision rights.

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