Remote problem diagnosis and support
Prepaid shipping label, materials, and instructions for defective unit return
Access to electronic support information and services
HP 3 year Standard Exchange Service for Laser 10x and 13x MFP
This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.
Replacement parts and materials
Replacement of your HP product will use standard freight shipping and delivery, however, upgraded shipping is available for a fee
Fast product replacement
|Coverage window||Standard workdays - 9 hours|
|Response Time||Exchange shipped within 4-7 business days|
|Service method||Standard unit exchange|
|Warranty coverage||In warranty|
|Logistics options||Customer ships defective, courier ships replacement|
|Place of service||Offsite|
- Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.