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Shipping & Delivery

When will I receive my order?

Your order will be delivered according to the Delivery Date upon order confirmation. However, due to a market wide shortage or limited stocks, we may not be able to deliver your order within 14 working days.

To get the approximated delivery time, enter your area Post Code on the product page before you make your purchase.

Please remember that all our deliveries will require a signature.

Do you ship orders outside of Hong Kong?

Currently, we do not ship to addresses outside of Hong Kong.

What are your shipping rates?

Free delivery on all purchase of HK$500/ transaction or more.

Track Your Orders

How do I check the status of my orders?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

In case you have an further enquiries, please feel free to call our hotline 8100 3081 or email to cs@hpdirect.com.hk for assistance.

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Credit Card

Currently we accept MasterCard and Visa. We do not accept debit cards.

Credit Cards (Visa / MasterCard) - full payment

Credit Cards (Visa and MasterCard) - 12-month installment payment for Hang Seng only card holder is required to make appointment and visit Redemption Center in person, for enquiry, please contact us by cs@hpdirect.com.hk

Bank-in Transfer

Hang Seng Bank
Account Name: APAC Solution Corporation Limited
Account Number: 228-769816-883
(Remark: Upon payment, please keep the ORIGINCAL copy of receipt and notify HPDIRECT.COM.HK by 8100 3081 or cs@hpdirect.com.hk. HPDIRECT.COM.HK will collect the receipt as proof of payment)

Cancellations and Refunds

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Cancellations and Refunds

Change or Cancel An Order

How do I cancel my order?

Orders cannot be canceled once they are confirmed.

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Security & Privacy

Store Security

Is the HPDIRECT.COM.HK secure?

COM.HK is dedicated to providing you with a secure and private shopping experience. We safeguard your information using standard SSL (Secure Socket Layer) encrypted servers. This process codes the information transferred between you and the server and renders it unreadable to anyone trying to intercept the information. The transaction related information on HPDIRECT.COM.HK Store is 128-bit encrypted and support “Verified by Visa” and “MasterCard SecureCode”.

Personal Information Privacy

How does HPDIRECT.COM.HK treat my personal information?

Any personal information you provide to HPDIRECT.COM.HK during your visit to the online store is managed by HPDIRECT.COM.HK and held in the strictest of confidence. We do not give or sell any of this information to outside organizations. If you have further security concerns or feel more comfortable ordering by phone, please call us at 8100 3081. See HPDIRECT.COM.HK's Privacy Statement for more details https://www.hpshopping.hk/en/privacy.

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Order & Confirmation

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Order & Confirmation

How To Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. If you choose "Click & Collect", click "Check" to find the Pickup Store near you. Select the Address and click "Proceed To Checkout" to place your order.

5. Complete your name, phone number and email address.

  • For registered customers, please log in to proceed. For new customers, please tick “Create account” and fill in password.

6. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

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HP Care Pack

HP Care Pack Services for HP Products

If you purchase an HP Care Pack, HP will send you the applicable HP Care Pack service description, support access details and relevant web address. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to HP's standard Care Pack terms and conditions.: For more information on HP Care Pack’s term & conditions, please go to http://h20560.www2.hp.com/portal/site/cpc?ac.admitted=1316392608397.2043657423.1959898185

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Contact Us

Contact Details

E-Mail to HP Online Store
For new product purchase or queries of your existing order email to cs@hpdirect.com.hk
For Feedback & Complaints email to

Call HP Online Store
For home customers: 8100 3081
For business customers: 8100 3082

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Store Locator

Visit an HP Shop Near You

Experience the technology of HP products and services first-hand.

Learn more at your nearest HP Shop https://store.hp.com/hk-en/default/storefinder

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