Thank you for visiting the HONG KONG HP Store
Thank you for visiting the HONG KONG HP Store
Mon-Fri 8.30am - 5.30pm
(exc. Public Holidays)
Live product demo
Return period
HP Hong Kong Online Store will accept returns only for manufacturing fault, expired, incorrect order, or damaged upon delivery, up to 7 days after delivery for most products.
This process is only applied for HP products. For 3rd party's accessories or products, please contact the related vendor.
Please contact HP Online Store at 8100 3081, Option 1 then 2 to speak to our customer service representative who will give advice on refund process.
Exchange/ refund conditions:
Credits
Credit for returns is issued once we confirm receipt of the merchandise. Please be aware that your financial institution may take up to 30 days to process your credit and have it reflect in your account.
Refunds
Before you return your HP product
HP Customer Care provides easy access to expert advice on all your HP. We offer extensive service and support in English or local language.
To process a return
1. Contact details
2. Product details
3. Problem details
Arc, Arria, Celeron, Cyclone, eASIC, Intel Ethernet, Intel,the Intel logo, Intel Agilex, Intel Atom, Intel Core, Intel Evo, Intel Inside, the Intel Inside logo, Intel Optane, Intel vPro, Iris, Killer, MAX, Movidius, Pentium, Intel RealSense, Intel Select Solutions, Intel Si Photonics, Stratix, the Stratix logo, Tofino, Ultrabook, Xeon are trademarks of Intel Corporation or its subsidiaries.
For extended warranty within the warranty period carepack service needs to be purchased at the time of purchase of the computer or within 90 days after the date of purchase. The extended warranty after the warranty period carepack service is only applicable to the selected printer model, and your printer must be purchased 90 or 30 days before the service expires. Subject to the relevant terms and services, please call HP sales hotline 81003081 for details.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com
The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle
In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors
Covid-19 Disclaimer: We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page ( Here ). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.
Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors.
HP Hong Kong Online Store @ hpdirect.com.hk is operated by APAC Solution Corporation Limited
Mon-Fri 8.30am - 5.30pm
(exc. Public Holidays)
Live product demo