HP Store: Prince Edward /Wanchai / MongKok / Shum Shui Po I Sales Hotline: 8100 3082 Sales Hotline Service Hours: Monday to Friday 9:30am – 6:30om (Except Public Holiday )Terms and
One Stop Service, from online to offline
Trade In Service1
Trade-in Service only available in HP Stores. Terms and conditions apply.
Free Data Transfer
No more worries on how to move the data to new notebook from old one. We provide free data transfer service.
We will help you to install Windows and basic software such as browsers and drivers. You can use the computer anywhere and anytime.
Free Hardware Replacement Service3
Limited warranty always stops customers upgrading laptop or replacing the parts such as HDD or RAM. We specially provide free hardware replacement service which HP Specialist will help to replace the parts with third-party parts you
provide. It will not affect your warranty and repair service.
Visit our HPremium privilege counter to enjoy exclusive convenience of our service at any time.
90-Day WhatsApp IT Support5
You can send messages/ photos/ videos to HP Specialist through WhatsApp directly if you have any problem when using HP products.
Basic PC DiagnosticService
Our specialists provide comprehensive diagnostic methods to identify and solve the problem.
Laptop Free Delivery
For Repair 6
During warranty period, you may bring your computer for repairment to HP Store by reservation. We will provide free delivery service to our repair center. (HP Store/Online Store Customers only).
Laptop Rental Services7
During repairment, we provide laptop rental service for your daily use (1 week – 1 month based on your need).
WHATSAPPS Repair Support8
If you come across any issues when using our devices, you can send messages/ photos/ videos to the repair specialist through WhatsApp directly.
HP Shop Promotion
Prince Edward Store
Visit our store to enjoy a free A4 photo print
Experience World First Dual Screen Gaming Laptop!
Workspace 2020 Near Future Office
Visit our Store to redem a free HP Travel Kit
Terms and conditions ： Services cannot be used in conjunction with other offers/ promotions, discounted/promotion priced items will not be eligible. Services are only eligible for regular purchases of Spectre, Envy, Pavilion, HP
Essential, OMEN by HP series personal notebook computers.
Services are limited to customers who purchase from HP Hong Kong Official Store or HP Hong Kong online store. Services are only available on presentation of the original receipt and phone reservation at HP Official Store Hotline for
1. Trade-in service is limited to personal notebook computers, and the service is only applicable in physical store. The offer is subject to the relevant terms and conditions. Please check with the in-store staff for details.
2. Data transfer service must be redeemed within 30 days after purchase. Data access may not exceed 10 GB. HP shall not be liable for any errors or omissions resulting from the use or the inability to use of service. Please see here for
3. Free hard disk upgrade service must be redeemed within 30 days after purchase. HP will only assist in installation process. HP shall not be responsible or liable for any operation or quality issue of third party parts of any kind.
4. For details of 10-day money back guarantee service, in order to process your refund, customer must contact our customer service representative at 8100 3081 within 10 days from the date of purchase. The product will be checked by HP Hong
Kong Service Center to confirm that the product quality does not meet the production standard. Your refund will be process if it is confirmed to be defective. See https://store.hp.com/hk-en/default/returns for details.
5. For details of HP WHATSAPP hotline, please check with the HP store staff.
6. The notebook computer repair and consignment service is limited to the notebook computer within warranty period. HP and its partners only play the role of consignment in repairing consignment services. If the product is lost during the
consignment process, we will only be responsible for compensating the current market value of the lost item and will not be responsible for other losses. There is possibility that the data in the computer may lose due to maintenance or stolen
by third party. You should consider backing up, storing or deleting relevant information. HP and its partners are not responsible for any loss or misappropriation of electronic product memory.
7. Please call our service hotline 8100-3081 for the notebook rental service
8. For details of HP WHATSAPP hotline, please check with the HP store staff.
In case of any disputes over the above services and terms, the decision of HP and its partners shall be final.
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com
The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle
In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors
Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors.
HP Hong Kong Online Store @ hpdirect.com.hk is operated by APAC Solution Corporation Limited