Remote problem diagnosis and telephone support
Prepaid shipment to HP repair center
3-5 business day offsite repair
Prepaid return shipment
Defective Media Retention
HP 3 year Pickup and Return Hardware Support w/Defective Media Retention for Notebooks
Pickup and Return Service with Defective Media Retention offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. When dealing with defective storage media, you maintain control of your sensitive data.
Enjoy door-to-door service
HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.
Reduce your costs
For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
Get high-quality support
HP’s expert technicians have the tools and resources to repair your equipment properly.
Stay in control of your data
You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
|Support type||Pickup and return|
|Coverage window||Standard workdays - 9 hours|
|Response Time||Repaired within 3-7 business days|
|Additional information||Excludes external monitor|
|Service method||Depot repair|
|Warranty coverage||In warranty|
|Logistics options||Courier pick up and return|
|Place of service||Offsite|
-  Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.