If you choose to pay via PayPal your account will be debited as soon as your order is processed.
We accept Australian MasterCard, Visa and American Express cards with no surcharges imposed.
Your order will be processed as soon as security checks have passed and payment is received.
HP Store orders all starts with 109XXXXXXXXXXXX, this can be located on your order confirmation (this will helps us to quickly match the payment to your order).
Once we have visibility of your payment in our account, we’ll send you an email with your delivery information.
For payment via Direct Deposit, please call our sales team on 13 23 47 Option 2 and an HP sales representative will assist you with your purchase.
HP offers price match across its PC and Printer range (excluding HP Ink and Toner cartridges).
1. Price Match Terms
Our Price Match Policy includes the following Price Match Terms as well as the information provided in the Frequently Asked Questions section below.
At the time of purchase, the HP Australia Store (https://HPshopping.com.au) will match the current direct-fulfilled price (including all taxes and delivery charges) for new "Comparable PCs" and identical HP printer model numbers from any nationally recognised Australian retailer (“Competitor”). Just call us on 13 23 47 Option 2.
"Comparable PCs" are defined as desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://HPshopping.com.au.
Please call us to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:
The applicable PC or printer you’d like to purchase from HPshopping.com.au, and
The Comparable PC (manufacturer and detailed specification) or identical HP Printer model number offered by the Competitor; the direct fulfilled price (including all taxes and delivery charges) and the steps you took to get to the price. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Australia Store as well as the Competitor at the time of purchase.
The HP Australia Store sales agent will review and verify the price match request with you on the phone, including determining whether the Competitor is a nationally recognised Australian online retailer, verifying whether the PC is a Comparable PC or whether the identical HP printer model number is sold on the HP Australia Store, and checking the lower price and the availability of the product on the HP Australia Store.
2. Frequently Asked Questions
1. Does the product model number need to match exactly?
For PCs, no, the product model number does not need to match; however the PC must be a "Comparable PC" as described in these terms: desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://HPshopping.com.au
2. Do the specifications have to match exactly?
For HP Printers, yes, the product model number need to match.
3. Do I request a Price Match before or after I make a purchase?
Before you purchase.
4. When does this HP Australia Store Price Match Policy not apply?
This Price Match Policy is limited to one price match per item, per guest and only apply to prices offered by a Competitor (either by its website or in store).
This Price Match Policy applies to sales in Australia only.
The following items are excluded from this Price Match Policy:
5. Are shipping prices included in Price Match calculations?
- Package deals (e.g. printer and computer bundles)
- Customer special/bespoke orders
- Contract Pricing
- Competitor clearance products or bulk purchase offers
- Competitor price errors or member/club prices
Yes. HP offers free shipping on all orders above $50. Therefore any product presented for price match will require HP to add both the sale price plus the shipping costs to determine total value of the purchase.
6. What if I have a coupon or special discount for the retailer's site?
Price matching will apply to designated retailers' coupons or special discount offers.
7. Are competitors' services eligible for price matching?
No. Due to the differences in services being performed, the HP Australia Store does not match competitors' service prices including, but not limited to, services such as delivery, installation and computer services such as Care Packs.
8. What if the Competitor does not have the item in stock or has limited quantities of the product?
If the item is out of stock it is not eligible for price matching.
9. Does the HP Australia Store price match "free gift with purchase" offers?
No. The HP Australia Store does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.
10. Does the HP Australia Store price match offers with financing?
The HP Australia Store does not match financing offers. The HP Australia Store also does not price match a price that can only be received when using a nationally recognized online retailer's credit card. However, if you buy a product from the HP Australia Store and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.
11. Does the HP Australia Store match trade-in value and offers on trade-in products?
No. The HP Australia Store does not match trade-in value and offers on trade-in products.
12. What if I have a coupon or special discount for the HP Australia Store?
You can either take advantage of (i) a price match under this Policy or separately, (ii) any coupon or special discount that you have for the HP Australia Store, but not both.
Back to topic