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Part Number: UM963E

HP 3 Year Care Pack with Pickup and Return Service*

£99.00

VAT incl.

Add to basket
Delivery within 48hrs *

The majority of orders placed before 4.00pm are delivered next working day subject to order processing & security checks

HP 3 Year Care Pack with Pickup and Return Service*
£99.00VAT incl.

*The specified service term begins the day you buy your HP PC. The service term will be shorter if you buy this plan on a later date to that which you purchased your HP PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your notebook covered by the manufacturer that knows it best. Multi-year options are available.

  • Connect with knowledgeable agents by phone or chat, available to you 5 days per week, and get the support you need
  • Enjoy the convenience of Remote diagnosis from our team of experts
  • Enjoy a door-to-door service including pick up, repair and return of the supported hardware

Accessories

Features

Reliable support

There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.

Conveniently connect with an HP service representative 5 days a week by phone or chat.

Call or chat online with an HP Care Pack service representative Monday to Friday 8.30am to 6.00pm for convenient, friendly and knowledgeable product service.

Free and easy shipping

Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.

Technical details

Support typePickup and return
Duration3 years
Response timeRepaired within 3-7 business days
Coverage windowStandard workdays - 9 hours
Place of serviceOffsite
Service methodDepot repair
Logistics optionsCourier pick up and return
Warranty coverageIn warranty
Care Pack typeElectronic
Registration requiredYes

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Reviews

    • 1
    • 2
    • 3
    • 4
    • 5
    • 10/08/2020 14:42

    havent used it yet. Previous HP backup services have worked well for me.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 09/08/2020 14:23

    Good value for money

    • 1
    • 2
    • 3
    • 4
    • 5
    • 23/07/2020 16:02

    good

    • 1
    • 2
    • 3
    • 4
    • 5
    • 09/07/2020 11:54

    Hopefully a good warranty

    • 1
    • 2
    • 3
    • 4
    • 5
    • 01/07/2020 07:31

    Hopefully never have to use it but if the buying and operating experience has been anything to go by then the warranty should be good.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 17/06/2020 14:53

    Very good

    • 1
    • 2
    • 3
    • 4
    • 5
    • 10/06/2020 15:21

    A great service just in case anything goes wrong.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 08/06/2020 15:02

    Hope helps

    • 1
    • 2
    • 3
    • 4
    • 5
    • 01/06/2020 15:12

    So far so good

    • 1
    • 2
    • 3
    • 4
    • 5
    • 07/05/2020 14:47

    Happy

    • 1
    • 2
    • 3
    • 4
    • 5
    • 28/04/2020 14:58

    I hope I never have to use it

    • 1
    • 2
    • 3
    • 4
    • 5
    • 24/04/2020 07:00

    USEFUL TO HAVE AND GOOD TO HAVE THE REASSURANCE OF THE SUPPORT

    • 1
    • 2
    • 3
    • 4
    • 5
    • 23/03/2020 18:54

    Good

    • 1
    • 2
    • 3
    • 4
    • 5
    • 04/03/2020 17:06

    Good

    • 1
    • 2
    • 3
    • 4
    • 5
    • 24/02/2020 15:36

    no knowledge of this . hope its not needed

    • 1
    • 2
    • 3
    • 4
    • 5
    • 15/02/2020 14:59

    Not had to use yet, hope not to, but good to have that peace of mind there if it is ever needed.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 10/02/2020 22:13

    Fab price hopefully won’t need to use it

    • 1
    • 2
    • 3
    • 4
    • 5
    • 06/02/2020 15:32

    Shocking that I was quoted six days before it could be picked up then two days to SEND A LABEL!!! and a week after sending the totally dead product I still do not have a replacement despite constant chasing. UNBELEIVABLE

    • 1
    • 2
    • 3
    • 4
    • 5
    • 03/02/2020 16:24

    Not used yet

    • 1
    • 2
    • 3
    • 4
    • 5
    • 26/01/2020 21:22

    Haven't used so cannot exactly rate it, hopefully will not need it. It was thrown in so if needed and works well will be happy enough.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 20/01/2020 17:50

    Unable so far to register either Envy machine as serial numbers coming up as invalid. Help!!!

    • 1
    • 2
    • 3
    • 4
    • 5
    • 14/01/2020 15:56

    As yet this has not been needed.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 10/01/2020 20:22

    not had to use and trust I never have to but a nice "freebie" included in the purchase price that helped make my decision to buy easier.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 10/01/2020 13:31

    Very efficient and on point service. No quibble service and was seamless to use.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 07/01/2020 17:10

    A GREAT SERVICE NO WORRIES IF IT BREAKS DOWN

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HP 3 Year Care Pack with Pickup and Return Service*

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