Speak to a Sales Specialist about this Business product.

0207 660 3858

more item(s) in your basket

Sub Total
Excluding delivery and voucher code discounts.
Go to basket

Free delivery on all orders over £25 to mainland UK, Scotland & N.I.

{​​​​​{​​​​​firstName}​​​​​}​​​​​, You have successfully registered to the HP Employee Store.

{​​​​​{​​​​​firstName}​​​​​}​​​​​, You have successfully registered to the HP Benefit Store.

{​​​​​{​​​​​firstName}​​​​​}​​​​​, You have successfully registered to the HP Student Store.

{​​​​​{​​​​​firstName}​​​​​}​​​​​, You have successfully registered to the HP Friends & Family store.

Thanks - you have successfully opted into our newsletter

Error

You have successfully registered to the HP Online Store.

{​​​​​{​​​​​firstName}​​​​​}​​​​​, You have successfully registered to the HP Business Club.

Error

Part Number: UM963E

HP 3 Year Care Pack with Pickup and Return Service*

£99.00

VAT incl.

Pay in 3 interest-free payments on eligible purchases.

Learn more
Pay in 3 interest-free payments

For purchases between £45 and £2,000 (VAT incl.)

Buy now, pay later
  • Make one payment today, then pay the rest monthly
  • Apply easily and get an instant decision
  • Check out with PayPal and choose Pay in 3
Add to basket
Delivery within 48hrs *

The majority of orders placed before 4.00pm are delivered next working day subject to order processing & security checks

HP 3 Year Care Pack with Pickup and Return Service*
£99.00VAT incl.

*The specified service term begins the day you buy your HP PC. The service term will be shorter if you buy this plan on a later date to that which you purchased your HP PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your notebook covered by the manufacturer that knows it best. Multi-year options are available.

  • Connect with knowledgeable agents by phone or chat, available to you 5 days per week, and get the support you need
  • Enjoy the convenience of Remote diagnosis from our team of experts
  • Enjoy a door-to-door service including pick up, repair and return of the supported hardware

Accessories

Features

Reliable support

There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.

Conveniently connect with an HP service representative 5 days a week by phone or chat.

Call or chat online with an HP Care Pack service representative Monday to Friday 8.30am to 6.00pm for convenient, friendly and knowledgeable product service.

Free and easy shipping

Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.

Technical details

Support typePickup and return
Duration3 years
Response timeRepaired within 3-7 business days
Coverage windowStandard workdays - 9 hours
Place of serviceOffsite
Service methodDepot repair
Logistics optionsCourier pick up and return
Warranty coverageIn warranty
Care Pack typeElectronic
Registration requiredYes

Compatible products

See less

  • HP ENVY Laptop 13-aq0502na 6TC78EA (6TC78EA)
  • HP ENVY Laptop 13-ba1014sa (321G2EA)
  • HP ENVY Laptop 15-ep0505na (157T3EA)
  • HP ENVY Laptop - 13-ba0506na (133T2EA)
  • HP ENVY Laptop 15-ep0510na (1E6R4EA)
  • HP ENVY x360 Convertible 15-ed1504na (31Y90EA)
  • HP ENVY x360 Laptop - 15-ed0503na (2R595EA)
  • HP Pavilion Laptop 15-eg0029na (345G2EA)
  • HP ENVY Laptop 14-eb0013na (3T167EA)
  • HP ENVY Laptop - 13-ba0505sa (133T1EA)
  • HP ENVY x360 Convert 15-ed1505na (287G2EA)
  • HP ENVY Laptop 13-ba0008naBundle (1B2P6EA)
  • HP ENVY x360 Laptop - 13-ay0504sa (2S895EA)
  • HP ENVY Laptop 13-ba0553na (27R99EA)
  • HP ENVY x360 Convert15-ds0502na 6TD06EA (6TD06EA)
  • HP ENVY Laptop 13-aq0503na 6TC80EA (6TC80EA)
  • HP ENVY x360 Convert 15-ed1000sa (321B4EA)
  • HP ENVY x360 Convert15-dr1011na 7PW14EA (7PW14EA)
  • HP ENVY - 13-aq1003na (7VW72EA)
  • HP ENVY x360 Laptop - 15-ee0504sa (2R563EA)
  • HP ENVY Laptop - 13-ba0512sa (133T5EA)
  • HP ENVY Laptop - 13-ba0505na (133T0EA)
  • HP ENVY Laptop 13-ba1565sa Bundle (31Y83EA)
  • HP ENVY x360 Convert 15-aq055na F4B11EA (F4B11EA)
  • HP ENVY Laptop 17-ce0576na 6TD37EA (6TD37EA)
  • HP ENVY x360 Convertible 15-ed1506na (31Y91EA)
  • HP Laptop 15s-eq1082na (340S1EA)
  • HP Pavilion Laptop 15-eg0045na (345G3EA)
  • HP ENVY Laptop 15-ep0011sa (321C4EA)
  • HP ENVY x360 Convert15-dr0500na 6TC94EA (6TC94EA)
  • HP ENVY Laptop 15-ep0503na (157T0EA)
  • HP ENVY x360 Convert15-ds0599na 6TD10EA (6TD10EA)
  • HP ENVY Laptop 15-ep0512na (189C6EA)
  • HP ENVY Laptop 13-aq0500sa 6TC75EA (6TC75EA)
  • HP ENVY Laptop 14-eb0013sa (3V7T7EA)
  • HP ENVY Laptop - 13-ba0512na (133T4EA)
  • HP ENVY Laptop 13-ba1561sa Bundle (31Y81EA)
  • HP ENVY x360 Convert 15-dr1009na 7PY07EA (7PY07EA)
  • HP ENVY Laptop 13-ba1001na (37P15EA)
  • HP ENVY Laptop 13-aq0500na 6TC74EA (6TC74EA)
  • HP ENVY x360 Laptop - 15-ed0504na (2S552EA)
  • HP ENVY x360 Convert15-dr0505na 6TD04EA (6TD04EA)
  • HP Pavilion Laptop 15-eg0049na (345G4EA)
  • HP ENVY Laptop 13-ba1565na Bundle (31Y82EA)
  • HP ENVY x360 Convert13-ar0501sa 6TC85EA (6TC85EA)
  • HP ENVY Laptop - 17-cg0511sa (2S907EA)
  • HP ENVY x360 Laptop - 15-ee0504na (2R564EA)
  • HP ENVY x360 Convert 15-aq001na F1W08EA (F1W08EA)
  • HP Pavilion Laptop 15-eg0036na (345R2EA)
  • HP ENVY Laptop 13-ba1013sa (320Z6EA)
  • HP ENVY x360 Convert 15-ds0502saBundle 6TD07EA (6TD07EA)
  • HP ENVY x360 Laptop - 15-ee0503na (2R559EA)
  • HP ENVY Laptop 14-eb0505na (3Y0L5EA)
  • HP ENVY Laptop 13-ba0553sa (24F18EA)
  • HP ENVY x360 Convert 15-aq005na E7G41EA (E7G41EA)
  • HP Laptop 15s-eq1084na (340S6EA)
  • HP ENVY Laptop 13-ba0558na (277V6EA)
  • HP ENVY x360 Laptop - 13-ay0505na (2S901EA)
  • HP Laptop 15s-eq1083na (340S5EA)
  • HP ENVY x360 Laptop - 15-ee0503sa (2R557EA)
  • HP ENVY x360 Convert15-ds0599sa 6TD11EA (6TD11EA)
  • HP ENVY Laptop 15-ep0500na (16X98EA)
  • HP ENVY x360 Convert15-dr0026na 8FH03EA (8FH03EA)
  • HP ENVY x360 Convert 15-aq090na X8M37EA (X8M37EA)
  • HP ENVY x360 Laptop - 13-ay0504na (2S896EA)
  • HP ENVY Laptop - 17-cg0511na (2S908EA)
  • HP ENVY x360 Convert 15-ed1502na (287G1EA)
  • HP ENVY - 13-aq1008na (9MC24EA)
  • HP ENVY x360 Laptop - 13-ay0505sa (2S900EA)
  • HP ENVY Laptop 13-aq1001na 7VW32EA (7VW32EA)
  • HP ENVY Laptop 13-ba1561na Bundle (31Y80EA)
  • HP ENVY Laptop - 13-ba0506sa (133T3EA)
  • HP ENVY Laptop 13-ba0558sa (277V9EA)
  • HP Pavilion Laptop 15-eg0028na (345R1EA)
  • HP ENVY x360 Convert13-ar0505na 6TC92EA (6TC92EA)
  • HP Pavilion Laptop 15-eg0053na (345C5EA)
  • HP ENVY X360 - 13-ar0008na (9PW48EA)
  • HP ENVY x360 Convert13-ar0501na 6TC84EA (6TC84EA)
  • HP ENVY Laptop 13-aq0502sa 6TC79EA (6TC79EA)
  • HP ENVY Laptop 14-eb0507na (3Y0L6EA)
  • HP ENVY x360 Convert 15-ed1001sa (321B5EA)
  • HP Laptop 17-ca3006na (343F5EA)

HP ENVY

  • HP ENVY x360 Laptop - 15-ee0002na (9QZ65EA#ABU)
  • HP ENVY x360 Convert 15-ed1001na (2G2E3EA#ABU)
  • HP ENVY x360 Convert15-dr0005na 6BM66EA (6BM66EA)
  • HP ENVY x360 Convert15-dr0028na 8XM01EA (8XM01EA)
  • HP ENVY x360 Convert13-ar0005na 6BK12EA (6BK12EA)
  • HP ENVY - 13-aq1005na (7VW88EA)
  • HP ENVY x360 Convert15-dr0033na 8XL35EA (8XL35EA)
  • HP ENVY x360 Convert15-ds0002na 6BJ81EA (6BJ81EA)
  • HP ENVY x360 Convert13-ar0001na 6BL15EA (6BL15EA)
  • HP ENVY Laptop - 13-ba0006na (133S7EA)
  • HP ENVY Laptop 17-cg1001na (30A27EA#ABU)
  • HP ENVY Laptop 13-aq0009na 8FC26EA (8FC26EA)
  • HP ENVY Laptop 13-aq1009na (17G01EA)
  • HP ENVY x360 Convert15-dr1026na 8XM58EA (8XM58EA)
  • HP ENVY x360 Laptop - 15-ed0007na (2S553EA)
  • HP ENVY x360 Convert15-ds0004na 8XF33EA (8XF33EA)
  • HP ENVY x360 Laptop - 15-ed0006na (2S550EA)
  • HP ENVY Laptop 15-ep0011na (16X96EA#ABU)
  • HP ENVY - 13-aq1007na (9MC23EA)
  • HP ENVY Laptop 17-cg0002na (174A0EA)
  • HP ENVY - 17-ce0014na (6SR44EA)
  • HP ENVY x360 Convert15-dr0000na 6BJ05EA (6BJ05EA)
  • HP ENVY Laptop 13-ba1014na (30A98EA#ABU)
  • HP ENVY x360 - 15-dr1021na (7PW51EA)
  • HP ENVY Laptop 13-aq0011na 8FJ13EA (8FJ13EA)
  • HP ENVY Laptop 13-ba1013na (2J6K3EA#ABU)
  • HP ENVY Laptop - 15-ep0008na (2T953EA#ABU)
  • HP ENVY - 13-aq1006na (9MC22EA)
  • HP ENVY Laptop 17-cg1000na (2G2E4EA#ABU)
  • HP ENVY Laptop - 13-ba0002na (133S6EA)
  • HP ENVY Laptop 13-aq0003na 6BG33EA (6BG33EA)
  • HP ENVY Laptop 13-aq0000na 6BK06EA (6BK06EA)
  • HP ENVY Laptop 13-aq0002na 6BJ74EA (6BJ74EA)
  • HP ENVY x360 Laptop - 13-ay0008na (2S897EA#ABU)
  • HP ENVY Laptop 15-ep0010na (1E6Q9EA#ABU)
  • HP ENVY x360 Laptop - 13-ay0009na (2S902EA#ABU)
  • HP ENVY Laptop - 17-cg0003na (9QZ14EA)
  • HP ENVY x360 Convert15-ds0005na 8XF49EA (8XF49EA)
  • HP ENVY x360 Convert 15-ed1000na (2G2D0EA#ABU)
  • HP ENVY x360 Laptop - 15-ee0000na (9QZ59EA#ABU)
  • HP ENVY Laptop - 13-ba0010na (133S9EA)
  • HP ENVY x360 Convert15-dr1013na 7PW22EA (7PW22EA)
  • HP ENVY x360 Convert 15-ds0000naBundle 6BM40EA (6BM40EA)
  • HP ENVY x360 Convert15-dr1025na 8XE36EA (8XE36EA)
  • HP ENVY x360 Convert15-dr0030na 8XN38EA (8XN38EA)

Reviews

    • 1
    • 2
    • 3
    • 4
    • 5
    • 23/03/2021 12:09

    so far so good

    • 1
    • 2
    • 3
    • 4
    • 5
    • 26/02/2021 22:06

    Hopefully would never have to use this service but I appreciate that it is there for added security

    • 1
    • 2
    • 3
    • 4
    • 5
    • 16/02/2021 17:15

    Great facility to have if/when required.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 09/02/2021 11:33

    A very handy service to have and cheaper then others

    • 1
    • 2
    • 3
    • 4
    • 5
    • 04/02/2021 10:39

    Original care pack was for faulty laptop which has been replaced now having to do it myself to give all relevant information to receive second care pack for replacement laptop.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 22/01/2021 20:09

    Great

    • 1
    • 2
    • 3
    • 4
    • 5
    • 20/01/2021 19:02

    Not possible to comment subjectively - until the Service is needed.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 04/01/2021 16:02

    A requirement in case of breakdown of product.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 04/01/2021 15:35

    Brilliant

    • 1
    • 2
    • 3
    • 4
    • 5
    • 04/01/2021 13:50

    Great product

    • 1
    • 2
    • 3
    • 4
    • 5
    • 22/12/2020 09:38

    Had no need to use it but good price

    • 1
    • 2
    • 3
    • 4
    • 5
    • 16/12/2020 11:24

    Will see if we need it

    • 1
    • 2
    • 3
    • 4
    • 5
    • 07/12/2020 16:21

    POOR. Didn't expect from HP

    • 1
    • 2
    • 3
    • 4
    • 5
    • 05/12/2020 18:39

    Thankfully not needed yet, but gives reassurance and peace of mind.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 04/12/2020 18:07

    Not used and hope won't have to.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 19/10/2020 09:18

    very useful to have and peasce of mind that im covered shoudl i need help

    • 1
    • 2
    • 3
    • 4
    • 5
    • 18/10/2020 17:50

    Had occasion to use this. Actions done without quibble.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 12/10/2020 20:03

    Worth it's inclusion in the price (although I hope I never have to use it!

    • 1
    • 2
    • 3
    • 4
    • 5
    • 12/10/2020 18:30

    Had to return the defective machine after a couple of weeks and the process went smoothly.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 12/10/2020 17:15

    Hopefully will not need this but a useful giveaway.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 10/09/2020 17:15

    Can't really review this service yet as I haven't used it.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 10/09/2020 15:22

    Not used as of today

    • 1
    • 2
    • 3
    • 4
    • 5
    • 08/09/2020 07:59

    Good on Speed

    • 1
    • 2
    • 3
    • 4
    • 5
    • 03/09/2020 15:17

    A giveaway.

    • 1
    • 2
    • 3
    • 4
    • 5
    • 02/09/2020 19:02

    Can’t really say as I haven’t had to use this yet. Good to know it’s there though!

{0} item was added to your basket

HP 3 Year Care Pack with Pickup and Return Service*

£99.00VAT incl.
?

VAT Switcher

See our products with or without VAT

Home Customers

OR

Business Customers

INACTIVTY WARNING

FOR YOUR SECURITY WE WILL AUTO-LOG YOU OUT, WITHIN THE NEXT 5 MINUTES, UNLESS YOU CLICK CONTINUE MY SESSION.

YOU HAVE BEEN LOGGED OUT

FOR YOUR SECURITY WE HAVE LOGGED YOU OUT OF YOUR HP ONLINE STORE ACCOUNT. TO LOG BACK IN, PLEASE CLICK ON THE BUTTON BELOW