What to expect when you place an order
Coronavirus (COVID-19) - Current status
Due to the current novel Coronavirus (COVID-19) situation we are seeing an impact on deliveries and product availability. We are actively working with our supply chain team to minimise these delays and are keeping the HP Store website updated with changes to product availability and expected delivery dates as we are notified of them. Given the fluid nature of the situation please be aware that this information is subject to change. Be assured that we are doing all we can to keep you as well informed as possible.
Additionally, as our staff are being asked to work from home for the time being, you may experience delays with email and phone contact with our team. We apologise for any inconvenience and thank you for your patience and support during this period.
Need help completing your order? Call us at 0207 660 3859.
Here's your step-by-step guide as to what to expect when you place an order with the HP Online Store:
Please note: We will send the below email notifications to your registered email address (if you have an account with us) or to the email address you specified when placing your order. Additionally, our carrier will send you a text message on the day prior to the delivery and on planned delivery date (subject to delivery location).
1. Order summary confirmation email
Shortly after placing your order you will receive a summary email confirming that we have received your order.
2. Order validation confirmation & estimated delivery date email
Once we have performed the necessary payment and security checks your order will be accepted and you will receive an order acknowledgement confirmation email including the estimated delivery date.
3. Order shipment confirmation & planned delivery date email
As soon as your order is dispatched, you will receive an email with important instructions regarding your order and a planned delivery date. The delivery date within your order acknowledgment email will give you an estimation of when you should expect to receive your order and this should only be used as a guide. Please note you will not receive a proactive notification if your delivery date changes, so please Click Here to visit the My Orders page for the most up to date status of your order.
4. Invoice email
Your invoice will be generated 1 day after shipment. If you agreed to receive the invoice in PDF format you will receive your invoice document by email. Alternatively, if you selected to receive a paper invoice, we will send it by post (select this option when you place the order).