Coronavirus (COVID-19) - Current status
Due to the current novel Coronavirus (COVID-19) situation we are seeing an impact on deliveries and product availability. We are actively working with our supply chain team to minimise these delays and are keeping the HP Store website updated with changes to product availability and expected delivery dates as we are notified of them. Given the fluid nature of the situation please be aware that this information is subject to change. Be assured that we are doing all we can to keep you as well informed as possible.
Additionally, as our staff are being asked to work from home for the time being, you may experience delays with email and phone contact with our team. We apologise for any inconvenience and thank you for your patience and support during this period.
In order to protect both our people and customers as much as possible, our delivery drivers will not be handing over hand-held devices to you to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field and we will record the geolocation of the delivery.
In line with Government guidelines we strongly advise customers not to travel to visit our depots or collection points to either hand over or collect parcels at this time.
Free and Fast Deliveries
Free delivery on orders over £25
HP Online Store will deliver free of charge on all orders over £25. If your order totals less than £25 your order will incur a small delivery charge of £3.
Your order will be dispatched on the next working day from receipt of your order acceptance confirmation (you’ll receive this via email after we’ve performed the necessary security checks). Our deliveries take place on working days, being Mondays to Fridays only (excluding bank holidays). Typically, you should expect to receive delivery of your order within 2 working days, however for remote or offshore destinations delivery will normally be within 3 working days. These times are estimates and cannot be guaranteed.
You will receive a notification email once your order is shipped from our warehouse. Additionally, if you are a UK Mainland customer and you have provided a mobile telephone number, you will receive a text message on the evening before delivery giving you the option to:
• Select an alternative delivery date.
• Collect the parcel from your local pickup point.
In addition to the above text you will also receive a second text message on the day of delivery giving you a 1 hour delivery window so there’s no need for you to wait in all day.
General delivery information
Please note that currently we do not ship to ROI, Channel Islands, internationally or to P.O. boxes or BFPO addresses.
Deliveries to Business addresses
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the reception/mailroom contact. Our carrier does not require a signature specific to the named contact on the order details. Please note we are only able to deliver to ground floor locations.
Please note we are unable to split orders so if any items are unavailable we will hold your order until we can deliver all of the items. We may however dispatch individual items from different warehouses so you may receive your order in multiple deliveries. If you require an item urgently, please do not combine your order with an item showing an extended delivery time.
Please remember that all our deliveries will require a signature.
Estimated delivery dates
Shipping estimates on our website give an indication of when the item will be dispatched from our warehouse for delivery. For example, items that show “Estimated shipping date: Next working day” are estimated to be dispatched for delivery from our warehouse on the next working day after order acceptance confirmation. For products which are not immediately available from stock, an approximate shipping date is shown alongside product description. If you order a product which is not in stock we will send you an e-mail accepting your order once the product is available and ready for shipping.
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