Coronavirus (COVID-19) - Current Status
Due to the current novel Coronavirus (COVID-19) situation we are seeing an impact on deliveries and product availability. We are actively working with our supply chain team to minimise these delays and are keeping the HP Store website updated with changes to product availability and expected delivery dates as we are notified of them. Given the fluid nature of the situation please be aware that this information is subject to change. Be assured that we are doing all we can to keep you as well informed as possible.
Additionally, as our staff are being asked to work from home for the time being, you may experience delays with email and phone contact with our team. We apologise for any inconvenience and thank you for your patience and support during this period.
Delivery only to Switzerland and Liechtenstein
We only deliver to shipping addresses in Switzerland and Liechtenstein. We do not deliver to post boxes, PickPost or pack stations.
Free and Fast Deliveries
Free delivery on orders over CHF 40.-
HP Online Store will deliver free of charge on all orders over CHF 40.-. If your order totals less than CHF 40.- your order will incur a small delivery charge of CHF 9.-.
If the ordered products are in stock, your order will be dispatched on the next working day from receipt of your order acceptance confirmation (you’ll receive this via email after we’ve performed the necessary security checks). Deliveries take place Mondays to Fridays only (excluding bank holidays). Typically, you should expect to receive delivery of your order within 48 hours. Delivery takes place free kerb.
You will receive a notification email once your order is shipped from our warehouse. Additionally, if you have provided a mobile telephone number, you will receive a text message on the evening before delivery giving you the option to:
• Select an alternative delivery date.
• Collect the parcel from your local pickup point.
General delivery information
Deliveries to Business addresses
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the reception/mailroom contact. Our carrier does not require a signature specific to the named contact on the order details.
Please note we are unable to split orders so if any items are unavailable we will hold your order until we can deliver all of the items. We may however dispatch individual items from different warehouses so you may receive your order in multiple deliveries. If you require an item urgently, please do not combine your order with an item showing an extended delivery time.
Please remember that all our deliveries will require a signature.
Estimated Delivery Dates
Shipping estimates on our website give an indication of when the item will be dispatched from our warehouse for delivery. For example, items that show “Estimated shipping date: Next working day” are estimated to be dispatched for delivery from our warehouse on the next working day after order acceptance confirmation. For products which are not immediately available from stock, an approximate shipping date is shown alongside product description. If you order a product which is not in stock we will send you an e-mail accepting your order once the product is available and ready for shipping.
Frequent questions around delivery
Will I be notified before delivery?
You will receive a notification email once your order is shipped from our warehouse. Additionally, prior to the delivery, you will receive an SMS or email (in case you have not provided your phone number) with a link to the MyDelivery Service. This allows you to track your delivery at any time, schedule a new delivery date or select the option to pick up the goods at a collection point.
What happens if I am not at home?
You will receive an SMS or email (in case you have not provided your phone number) with a link to the MyDelivery Service. This allows you to track your delivery at any time, schedule a new delivery date or select the option to pick up the goods at a collection point. In case you are not at home when our carrier passes by, the driver will leave a pick up card in your letter box with information on next steps to reschedule the delivery.
Can I get in touch directly with the carrier?
Yes, please follow the instructions found on the pick-up card from the Carrier.
What happens if I am not reachable at all?
In case we were not able to reach you at all during 1 week, the goods will be returned to our warehouse. Our team will be in touch with you to check how you would like to manage this further (attempt a new order delivery or full refund).
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