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HP Smartfriend Complete 1 Month Plan

Product #HG336AA
 
Ships within 1 business day
SmartFriend

Outsmart hackers, viruses, digital disasters

When viruses attack,
who are you going to call?

When you can't figure out how to print from your tablet, who are you going to call? SmartFriend. Our experts are available 24/7 to handle any tech problem, on any device, from any brand.1

Watch the video

SmartFriend includes

security

Safety and security first

We help protect you from identity theft, and wipe out viruses before they spread.

security

More than a warranty

Frustrating software? Lost files? Confusing pop-ups? Your personal tech guru is here to help.

security

All brands, any time

SmartFriend has experts in all the popular operating systems - there for you 24/7.


Expert advice anytime

SmartFriend experts are on call 24/7 to provide 1-on-1 assistance. They can help troubleshoot:

  • Viruses
  • Software problems
  • Error messages

And even help you learn how to do new things.


Any brand of PC or tablet

SmartFriend provides support across all major PC & tablet brands1, and can help you with devices running on:

  • Windows
  • iOS
  • Android
  • Chrome OS
  • OSX

Support wherever
you are

Get help right in the comfort of your home, or wherever you have an Internet connection2. Our technicians can provide support by phone and protected remote computer access.

  1. SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android, and Chrome OS. 24 x 7 phone support is available in the US only. Service availability varies by country/region. Internet connection required for remote support.Remote support not available for tablets. Not all service plans cover support for tablets. Visit www.hp.com/go/smartfriend for more information. SmartFriend sold separately or as an add-on feature.
  2. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

  • Free shipping & free returns

Product reviews


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Rated 5 out of 5 by from Windows 10 would never install I had several issues that were slowing my pc. It took 3 phone calls with different techs and parts of 3 different days but everything was accomplished. All were helpful and patient. Much better and cheaper than taking this all in one to a shop.
Date published: 2016-05-30
Rated 5 out of 5 by from My 2nd HP product , reliable & wise choice The Smart Friend service plan was user friendly , very helpful , informative , resourceful , competitively well designed - compared to other PC maker customer-service issues. This was my first time using this service for my HP product . The results from this service is 100% satisfactory. I'll definitely return again for this again when the need arises.
Date published: 2016-05-14
Rated 5 out of 5 by from Terrible Care Pack pkgwont be HP when I balked at paying 129.00 for a years worth of warranty, HP sent me a Care Pack for 29.00 for a month. I initially wanted a 3 yr. warranty which was offered for 139.00. Needless to say, when I purchase a new laptop in the future or a printer, they wont be HP products. I will not recommend this product to a friend
Date published: 2016-03-21
Rated 5 out of 5 by from Great service and very timely. Very helpful. I had a couple issues with connecting to my printer and the agents were able to help me walk through my problem. I didn't feel rushed and these agents were a lot more knowledgeable than you're average agent. I definitely recommend.
Date published: 2016-02-24
Rated 4 out of 5 by from helpfull They answer the phone right away and are really nice and helpful. Have purchased the extra help from other company's in the past. Hp has them all beat.
Date published: 2014-01-27
Rated 2 out of 5 by from Dissappointing & Frustrated. Had nothing but issues when trying to work on warranties. When laptops warranty was expiring and went to renew the warranty the discount coupon would not work. Got sent all over and issue was never resolved. Now it's printer time and after seeing $149 for 6 months why bother. Can buy a new printer. My excitement has gone to disappointment and I will think twice before purchasing another HP product. Still have issues sitting in updates that I can't get resolved.
Date published: 2016-05-18
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"Get 30 days of personalized support at any time for any brand of PC or tablet with HP SmartFriend. Receive friendly one-on-one expert assistance by qualified technicians over the phone or by protected remote computer access. Enjoy worry-free and accessible technology expertise to resolve problems, teach you about your technology, and help you stay protected from online threats. Certified technicians will help you make the most of your technology with everyday usage tips, OS and performance issues, setup and configuration, virus removal assistance and more. Plus, learn how to identity dangerous online content and phishing scams that can lead to viruses and identity theft. We can walk you through the problem over the phone or log in to your PC remotely and solve it for you. (Internet connection required. Services described above are subject to change at any time.)"









Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

  • Free shipping & free returns

Product reviews


Showing out of reviews.
Write a review Read all reviews
Rated 5 out of 5 by from Windows 10 would never install I had several issues that were slowing my pc. It took 3 phone calls with different techs and parts of 3 different days but everything was accomplished. All were helpful and patient. Much better and cheaper than taking this all in one to a shop.
Date published: 2016-05-30
Rated 5 out of 5 by from My 2nd HP product , reliable & wise choice The Smart Friend service plan was user friendly , very helpful , informative , resourceful , competitively well designed - compared to other PC maker customer-service issues. This was my first time using this service for my HP product . The results from this service is 100% satisfactory. I'll definitely return again for this again when the need arises.
Date published: 2016-05-14
Rated 5 out of 5 by from Terrible Care Pack pkgwont be HP when I balked at paying 129.00 for a years worth of warranty, HP sent me a Care Pack for 29.00 for a month. I initially wanted a 3 yr. warranty which was offered for 139.00. Needless to say, when I purchase a new laptop in the future or a printer, they wont be HP products. I will not recommend this product to a friend
Date published: 2016-03-21
Rated 5 out of 5 by from Great service and very timely. Very helpful. I had a couple issues with connecting to my printer and the agents were able to help me walk through my problem. I didn't feel rushed and these agents were a lot more knowledgeable than you're average agent. I definitely recommend.
Date published: 2016-02-24
Rated 4 out of 5 by from helpfull They answer the phone right away and are really nice and helpful. Have purchased the extra help from other company's in the past. Hp has them all beat.
Date published: 2014-01-27
Rated 2 out of 5 by from Dissappointing & Frustrated. Had nothing but issues when trying to work on warranties. When laptops warranty was expiring and went to renew the warranty the discount coupon would not work. Got sent all over and issue was never resolved. Now it's printer time and after seeing $149 for 6 months why bother. Can buy a new printer. My excitement has gone to disappointment and I will think twice before purchasing another HP product. Still have issues sitting in updates that I can't get resolved.
Date published: 2016-05-18
  • y_2017, m_10, d_17, h_22
  • bvseo_bulk, prod_bvrr, vn_bulk_2.0.3
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_8
  • loc_en_US, sid_HG336AA, prod, sort_[SortEntry(order=RATING, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_hp
  • bvseo_sdk, java_sdk, bvseo-3.1.0
  • CLOUD, getReviews, 27ms
  • REVIEWS, PRODUCT
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Disclaimer

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.