"Get 30 days of personalized support at any time for any brand of PC or tablet with HP SmartFriend. Receive friendly one-on-one expert assistance by qualified technicians over the phone or by protected remote computer access. Enjoy worry-free and accessible technology expertise to resolve problems, teach you about your technology, and help you stay protected from online threats. Certified technicians will help you make the most of your technology with everyday usage tips, OS and performance issues, setup and configuration, virus removal assistance and more. Plus, learn how to identity dangerous online content and phishing scams that can lead to viruses and identity theft. We can walk you through the problem over the phone or log in to your PC remotely and solve it for you. (Internet connection required. Services described above are subject to change at any time.)"
24/7 expert assistance for any brand of PC or tablet
Learn how to protect yourself from online threats and social media privacy exposure
Upload photos to Internet-based services
Install, set up and troubleshoot common software applications
Configure a secure, wireless network
Connect and set up your printer & other peripherals
Support at your convenience, anytime and anywhere you have a phone and internet connection
Software diagnosis and virus, spyware and malware removal assistance
Setting up parental controls
Configure data backup to a local storage device
PC boot-up issues
Diagnosing and remedying operating system problems
Software problems and system application crashes
Resolving error messages and persistent pop-ups
Operating System: Windows (XP SP3 or higher), OSX, iOS, Android or Chrome OS.
Broadband: Internet connection with >512Kbps speed
Minimum hardware and software requirements specified by manufacturer for installed OS
See Terms and Conditions for more detail. "Terms and Conditions": www.hp.com/go/smartfriend/complete/tc
Return & exchange information
We have extended our return policy for the holidays. All purchases made between 11/1/15 – 12/25/15 will have until January 15th, 2016 to return.
- Free shipping & free returns