HP 3 year Care Pack w/Next Day Exchange for Printers | HP® Official Store

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HP 3 year Care Pack w/Next Day Exchange for Printers

Free shipping & free returns

Product #UG608A
 
Back Features

This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.

Once the Customer has placed and HP has acknowledged the receipt of a call as described in 'General provisions', HP will work during the coverage window to isolate the hardware incident and to remotely troubleshoot, remedy, and resolve the incident with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support solutions to access covered products, or HP may use other means available to facilitate remote incident resolution. HP will provide telephone assistance for the installation of customer-installable firmware and Customer Self Repair parts during the service coverage window.

The coverage window specifies the time during which the described services are delivered onsite or remotely. Calls received outside this coverage window will be logged at the time the call is placed to HP, but will not be acknowledged as described in 'General provisions' until the next day for which the Customer has a coverage window. Coverage window options available for eligible products are specified in the Service-level options table. All coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.

For incidents with covered hardware that cannot be resolved remotely, HP will use commercially reasonable efforts to respond onsite within the specified onsite response time. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HP, as described in ‘General provisions.’ The onsite response time ends when the HP authorized representative arrives at the Customer's site, or when the reported event is closedwith explanation that HP has determined it does not currently require an onsite intervention.

Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.

HP has established formal escalation procedures to facilitate the resolution of complex problems. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.


Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

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  • Free shipping & free returns

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Rated 4 out of 5 by Care Pack good to have I have the Care Pack as a precaution . I hope I will not have to use it , but I 'm ready if I should need it . January 29, 2014
Rated 5 out of 5 by Wouldn't buy a printer w/out it... Wouldn't buy a printer w/out all printers have issues and I can't afford to be w/out it! November 8, 2013
Rated 4 out of 5 by Peace of mind at an affordable price. With this package, there is no worry about this product since it it malfunctions, I know it will be repaired or replaced. October 17, 2013
Rated 2 out of 5 by Unable to register online I have not been able to register online. It asks for the original date of purchase of the printer. I cannot find the receipt. HP should have that information as I had registered my printer at time of purchase. June 27, 2013
Rated 5 out of 5 by as expected great This is not first time I have purchased extended coverage. Plan is very good and I found it is what it says it is. Tec. service is one of the best, and if there is a problem that can not be fixed. Exchange are handled very well. You get what you pay for excellent service and personal service is some of the best. I can not find anything I do not like except I would like to see an extended plan, say 4 or 5 year .extended plan. May 14, 2013
Rated 5 out of 5 Good Deal I have already used this service several times, and each time my concerns were solved April 4, 2013
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Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by the HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

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