HP 3 year Care Pack w/Next Day Exchange for Officejet Printers | HP® Official Store

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HP 3 year Care Pack w/Next Day Exchange for Officejet Printers

Free shipping & free returns

Product #UG072A
 
Ships within 1 business day
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HP Care Pack extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support via a dedicated phone line, remote diagnostic services and hardware replacement during the extended coverage period.

When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.

The replaced product or part must be returned within the specified timeframe and becomes the property of HP.

The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.

Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.

Extended telephone support may be available for select products.

Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:

Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users

Expanded Web-based searches of technical support documents, to facilitate faster problem-solving

Certain HP proprietary service diagnostic tools with password access

Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.

''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.


Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

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  • Free shipping & free returns

Product reviews


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Rated 5 out of 5 by Great Product!! I had a the HP 3 year care pack W/Next day exchange for Officejet Printers on both of my previous HP 5510 and 6500 printers and it sure paid off for me......The service is great and the overnight exchange service worked like a charm for me....Highly recommend!!! March 3, 2014
Rated 2 out of 5 by Would Not Buy If you purchase anything from the HP Store with AMEX you already get an extra year warranty so to buy this for the third year is not worth the money. I called and cancelled this the next day because the customer service rep told me the cost would be much less than I was billed. January 12, 2014
Rated 5 out of 5 by easy to use sleak easy to manuver November 3, 2012
Rated 4 out of 5 by most good, some still not so good! Stored Speed Dial Fax Numbers should either aotomatically alphabetize themselves when entered or provide a method for the customer to do so. Also, the selections at the bottom of the speed dial screen for selecting new number are mostly hidden again, as they were on previous editions. October 26, 2012
Rated 4 out of 5 by ... need that extra security... thanks ... false paper jams still a bug-a-boo ... hope this plan will cover any future problems October 17, 2012
Rated 5 out of 5 by Peace of mind I have not had to use the care pack, but have the peace of mind that if it is ever needed, it is there. April 22, 2012
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In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

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