HP 3 year Accidental Damage Protection plus 3 year 3 day Onsite Envy Notebook Service | HP® Official Store

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HP 3 year Accidental Damage Protection plus 3 year 3 day Onsite Envy Notebook Service

Free shipping & free returns |  Eligible for risk free coverage. Learn More

Product #UN016A
 
Back Features

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.

The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.

Expert 24/7 toll-free phone and real-time chat technical assistance for hardware failure diagnosis.

Coverage for hardware parts, labor and shipping

Coverage for HP monitors up to 22 inches are covered if purchased together with PC on same invoice.


Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

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Rated 5 out of 5 by Completely happy Have purchased more then ten HP laptops for my family. I have also purchased the 3 year accidental damage on the majority of them. I have had three of them experience problems after being dropped. One fell down a flight of stairs. The HP care pack covered all damage. I would not buy any other brand of computer and never without a extended care pack. December 15, 2015
Rated 2 out of 5 by Does not apply to refurbs This does not apply to refurbished notebooks yet it doesn't note that above. It took me sitting on the phone with technical support for a few hours to resolve this issue (i.e. before they were able to help me after they realized that I purchased a warranty that's not applicable to my laptop). They eventually refunded the money and found me an appropriate warranty, but I lost the significant discount I had used the buy the original warranty (one of the reasons I was persuaded to buy it in the first place) and the price was significantly higher. The dumbest part of it all was the fact that I found this warranty via the link they sent me in a personalized marketing email after a prior customer service encounter; it wasn't like I navigated to a wrong section or entered an incorrect model number. In the end, the problem was addressed, albeit less than ideally for me, but I feel that a disclaimer should be written on here. October 22, 2013
Rated 1 out of 5 by This does not apply to refurbished laptops No where on this product's listing does it say that this applies to new laptops only, and not refurbished ones. Of course not many people buy refurbs, but still it should say clearly what it protects and what is invalid, especially since an email suggesting I extend my warranty brought me to this site with a discount and my specific model number in the message. You will only find out when you buy it, wait for it to come, install it, then are unable to register it. After a few hours on the phone and waiting for a few weeks, I finally received my refund but you should avoid this product if you have a refurb. September 26, 2013
Rated 3 out of 5 by Poor Battery From the time I purchased it and charging it for 24 hours, the most time I could get was 31/2 hours. For a Laptop I have to stay practically hooked up to the power. My old HP Pavilion XP does better than that. I must have a "Boeing" Battery. Having it not turned on for about three weeks the Battery was down to 2%. Is this normal? Sorry, but I am disappointed. March 17, 2013
Rated 5 out of 5 by Well worth protecting your computer! I always get the additional protection for ALL my HP products. It's peace of mind! August 5, 2012
Rated 5 out of 5 by Wise choice By getting the extended warranty I feel more secure about my investment and think that it is a wise choice. January 13, 2012
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In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

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