Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best.
Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC.
Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC.
Multi-year options are available.
The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.
Expert 24x7 toll-free phone and real-time chat technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
Coverage for hardware parts, labor and shipping
Coverage for HP or Compaq monitor purchased with PC on same invoice
Return & exchange information
HP Shopping will accept returns or exchanges for this product up to 30 days after delivery