With HP Standard Exchange Service, you don't have to worry should the unexpected happen to your HP tablet. You'll be up and running without missing a beat. An HP technician will troubleshoot your problem remotely and, if necessary, HP will replace your tablet. Prepaid packaging for the return of your original product to HP is provided. Enhance your coverage even further with HP Standard Exchange Service with Accidental Damage Protection-and know you're covered should the unexpected happen to your Tablet.
Expert 24x7 toll-free phone, real time chat, and e-mail technical assistance that includes troubleshooting and problem solving.
Fast product replacement of your defective product. Includes coverage of hardware parts and labor for select HP tablets
Standard delivery is within 3 business days, excluding holidays and weekends.
HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product's shipping container.
Return & exchange information
We have extended our return policy for the holidays. All purchases made between 11/1/15 – 12/25/15 will have until January 15th, 2016 to return.
- Free shipping & free returns