HP 2 year Care Protection w Pickup and Return Support for HP/Chrome/Stream NB | HP® Official Store

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HP 2 year Care Protection w Pickup and Return Support for HP/Chrome/Stream NB

Product #U1PS2A
 
Ships within 1 business day
Back Features

Be prepared for anything. Enhance and extend your protection beyond the standard limited warranty with HP Care Packs, which provide options for broader coverage to help you avoid out-of-pocket expenses for unexpected repairs or replacement. Simple pricing. Simple process. Outstanding support.

Coverage for HP monitors up to 22 inches are covered if purchased together with PC on same invoice.

Expert 24/7 toll-free phone and real-time chat technical assistance for hardware failure diagnosis.

Have confidence that your issues will be resolved with original HP parts supported by HP know-how.

Prompt pick-up, repair and return of PC

Have confidence that your issues will be resolved with original HP parts supported by HP know-how.

•Pickup by HP: An HP authorized courier will pick up the defective product at the Customer's location if the pick-up location is within the geographic location where the service will be provided, and deliver it to the HP designated repair center. It is the Customer's responsibility to appropriately package and prepare the product for courier pickup. Service requests must be received before 12:00 p.m. local time to activate same-day pickup. All other service requests will be scheduled for next-business-day pickup.

•Delivery by the Customer: With this option, the Customer is responsible for delivering the defective product to the HP designated repair center. The Customer must ensure that the product is appropriately packaged for the chosen method of delivery. Delivery can be in person or by a locally available commercial delivery service.

Turnaround time for this service will be three (3) HP business days for eligible locations, except in cases of intermittent failures and non-availability of parts, which may require additional repair time. Turnaround time is measured in elapsed business days from the time the defective product is received by HP until the time the repaired or replaced product is ready to be shipped back to the Customer.

The three-business-day turnaround time is not available for all geographic locations and may be longer outside metropolitan areas.

Received by HP means (depending on shipment option used) either: (1) picked up at the Customer's site by an HP authorized courier or (2) received during HP business hours at the HP designated repair center, if delivered or shipped by the Customer. Turnaround time does not include the time the repaired or replaced product is in transit back to the Customer. If the defective product is received at the HP designated repair center after 5:00 p.m. local time, the three-business-day turnaround time starts with the next business day.

The coverage window specifies the time during which the described services are delivered offsite or remotely. Service is available between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays (may vary by geographic location).

For eligible products, specific service levels may be offered with accidental damage protection. Where accidental damage protection applies, the customer receives protection against accidental damage to the covered hardware product as part of this service.

Accidental damage protection does not cover theft, loss, damage caused by a vehicle accident or act of God, normal wear, consumables, intentional acts of damage, or other exclusions, as detailed in the ''Service limitations'' section. Major parts replacement is subject to certain limitations as detailed in the ''Service limitations'' section.

Accidental damage is defined as physical damage to a product caused by or resulting from a fortuitous incident. Covered perils include non-intentional liquid spills in or on the unit, drops, falls, and electrical surge. This includes damaged or broken liquid crystal displays (LCDs), or broken parts.


Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

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  • Free shipping & free returns

Product reviews


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Rated 5 out of 5 by from So many features and simple to use! Amazing features. Simple to use!
Date published: 2017-01-05
Rated 5 out of 5 by from More than expected, very nice. Very nice notebook, would buy another in a heartbeat!
Date published: 2016-10-10
Rated 5 out of 5 by from tech support is a helpful feature I needed tech support to help me create a system recovery flash drive for my new notebook.
Date published: 2016-09-28
Rated 5 out of 5 by from I really like this notebook Had a pavilion Dv4 bought it in 2009 until my house was burglarized I bought this one to replace it in a odd way I'm glad they took it just got through replacing the LCD and the hard drive myself and it worked fine but this one I like a bit better I like everything about it.!!
Date published: 2016-08-15
Rated 5 out of 5 by from Windows 10 HP 15 Notebook In 2014 I purchased a larger hp laptop, I don't remember what it was called exactly but I loved it and I regifted it and gave it to my mother-in-law and now she uses it for work. This year I recently purchased the HP 15 Notebook in February and so far I am absolutely blown away. I love the new look, how it's not so bulky, and the keys aren't very big or close together. Probably the only thing I can say is "negative" about it is the fact that the battery is supposed to last for 8 hours even on standby but it doesn't. If I don't want my battery to drain on its own while I'm not on it I have to leave it plugged in, I have yet to be able to use it without the charger. Even when I completely turn it off the lights still stay on and if I get a notification from an application it makes a ding so I'm thinking that "power off" and "sleep" are the same thing, which I really hope it isn't. Looking forward to upgrade my HP Service though since it expires next February!
Date published: 2016-05-05
Rated 3 out of 5 by from cd rom bad i got this computer cause my grandchildren broke my last one and my mom has this one but has the same problem i do. we got this cause it was a great price and had CD drive. well my problem is it doesn't work. i am very disappointed cause i am in need of that function i cant write CD's let alone play any movie or download any of the disks i need to for certain products. i took it back to the store i bought it from and they refuse to help me cause this is the third time i had to take it in for an exchange. i have had this laptop for a little over a month now and am very displeased cause it does not do what i need and want it to do.
Date published: 2016-04-18
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Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.