HP 2 year Care Pack w/Next Day Exchange for Printers | HP® Official Store

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HP 2 year Care Pack w/Next Day Exchange for Printers

Free shipping & free returns

Product #UG605A
 
Ships within 1 business day
Back Features

This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.

Once the Customer has placed and HP has acknowledged the receipt of a call as described in 'General provisions', HP will work during the coverage window to isolate the hardware incident and to remotely troubleshoot, remedy, and resolve the incident with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support solutions to access covered products, or HP may use other means available to facilitate remote incident resolution. HP will provide telephone assistance for the installation of customer-installable firmware and Customer Self Repair parts during the service coverage window.

The coverage window specifies the time during which the described services are delivered onsite or remotely. Calls received outside this coverage window will be logged at the time the call is placed to HP, but will not be acknowledged as described in 'General provisions' until the next day for which the Customer has a coverage window. Coverage window options available for eligible products are specified in the Service-level options table. All coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.

For incidents with covered hardware that cannot be resolved remotely, HP will use commercially reasonable efforts to respond onsite within the specified onsite response time. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HP, as described in ‘General provisions.’ The onsite response time ends when the HP authorized representative arrives at the Customer's site, or when the reported event is closedwith explanation that HP has determined it does not currently require an onsite intervention.

Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.

HP has established formal escalation procedures to facilitate the resolution of complex problems. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.


Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

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Product reviews


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Rated 5 out of 5 by excellent extended 2 year warranty I purchased this 2 year extended warranty for my HP photo smart printer 7520 with replacement features. Fortunately, my printer works fine and I have not needed any technical assistance. However, the two year extended warranty was a great deal, so I signed up the deal. March 31, 2014
Rated 5 out of 5 by Excellent purchase for home printer Although I have never had a problem with my printer, this is an excellent purchase for peace of mind. Your home office will continue to run smoothly. Working with HP is very easy and customer service is excellent. I have worked with HP for many years on multiple products and have not been disappointed. March 26, 2014
Rated 5 out of 5 by easy order easy order and easy renewel February 26, 2014
Rated 4 out of 5 by Reasonable price for guarantee extension Although the guarantee extension is affordable, I was confused about having the written guarantee sent to me in a package. Also the instructions as to how to register the guarantee were not easy to follow. November 13, 2013
Rated 5 out of 5 by Printer My new printer is great and the protection product was reasonably priced and the HP help has been great/ November 10, 2013
Rated 1 out of 5 by disappointed I was under the impression that I would get to insure my computer so it was useless for me. The only reason I ordered was it because it was bugging on my computer screen so I thought well I would try it . So for me it is money waisted!! July 7, 2013
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Disclaimer

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by the HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.