With HP Standard Exchange Service, you don't have to worry should the unexpected happen to your HP tablet. You'll be up and running without missing a beat. An HP technician will troubleshoot your problem remotely and, if necessary, HP will replace your tablet. Prepaid packaging for the return of your original product to HP is provided. Enhance your coverage even further with HP Standard Exchange Service with Accidental Damage Protection-and know you're covered should the unexpected happen to your Tablet.
Expert 24x7 toll-free phone, real time chat, and e-mail technical assistance that includes troubleshooting and problem solving.
Fast product replacement of your defective product. Includes coverage of hardware parts and labor for select HP tablets
Standard delivery is within 3 business days, excluding holidays and weekends.
At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.
Coverage you for damage caused by drops, spills, electrical surges and other unpredictable damage (one accident per year)
HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.
Return & exchange information
HP Shopping will accept returns or exchanges for this product up to 30 days after delivery
Windows 10 Upgrade Offer valid for qualified Windows 7 and Windows 8.1 devices (including devices you already own) for one year after Windows 10 upgrade availability. Visit www.hp.com/go/windows10upgrade for more details.
Not all features may be available when upgrading to Windows 10 from Windows 7 or Windows 8.1 PCs.
Your system may require additional hardware, drivers, software, firmware, and/or BIOS update.
Upgrading between versions may incur additional fees.
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Prices, specifications, availability and terms of offers may change without notice. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by the HP Home & Home Office Store; reseller offers may vary. Items sold by the HP Home & Home Office Store are not for immediate resale. Orders that do not comply with HP Home & Home Office Store terms, conditions, and limitations may be cancelled.
HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.
In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.
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Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.