HP 2yr Service for Pavilion Laptops + Accidental Damage Protection | HP® Official Store

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HP 2yr Service for Pavilion Laptops + Accidental Damage Protection

Free shipping & free returns

Product #UN009A
 
Back Features

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.

The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.

Expert 24/7 toll-free phone and real-time chat technical assistance for hardware failure diagnosis.

Coverage for hardware parts, labor and shipping

Coverage for HP monitors up to 22 inches are covered if purchased together with PC on same invoice.


Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

Back Special offers
  • Free shipping & free returns

Product reviews


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Rated 5 out of 5 by So far the service has been great Your geek squad service staff at Best Buy has been extremely helpful. They have been very patient with me in dealing with my slowness in understanding July 24, 2014
Rated 1 out of 5 by this product has display problem I bough this laptop just 28 days ago .. suddenly the Display image disappears ,get screen all white with shaking May 11, 2014
Rated 2 out of 5 by misleading Like most insurance policy, we buy them and hope we will not need them. But usually when we buy a policy that is listed as 2 years, the duration is 2 years. The HP accidental damage listed for 2 years is actually only a 1 year policy. This is confusing, especially since the original 1 year product warranty does not cover accidental damage. If I had to do it over again I would not buy this policy, although the product seems OK. February 11, 2014
Rated 5 out of 5 by hp carepack I would encourage everyone to get this. I have it on my desktop and had to use it a couple months ago. Fast service, easy to talk to techs. Very pleased with the service. January 11, 2014
Rated 1 out of 5 by Bad notebook and bad service As so many others said this warranty is too costly compares to the laptop price. HP products are poorly made. Worse yet is they absolutely do not stand behind the product to repair damage caused by poor design. November 8, 2013
Rated 1 out of 5 by One year warranty only valid for 3 months! I bought my new HP Pavilion in late September 2013. Checking what the HP warranty was I just found out that my warranty started the clock on November 26, 2012?!?! That's 10 months before I even purchased my new computer! I only have 3 months for what is supposed to be a 1-year warranty. Not worth it to even consider extending the warranty through HP. My computer still works fine so far -- I am grateful for that. October 14, 2013
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In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

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