HP 2yr Service for Pavilion Desktops | HP® Official Store

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HP 2yr Service for Pavilion Desktops

Free shipping & free returns

Product #UJ216A
 
Back Features

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.

The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.

Expert 24/7 toll-free phone and real-time chat technical assistance for hardware failure diagnosis.

Coverage for hardware parts, labor and shipping

Coverage for HP monitors up to 22 inches are covered if purchased together with PC on same invoice.


Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

Back Special offers
  • Free shipping & free returns

Product reviews


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Rated 5 out of 5 by Good Deal Good deal to have if something goes wrong with computer August 19, 2014
Rated 4 out of 5 by Very good product I like the HP warranty extension I purchased. It's nice to know help is available whenever I need it, and your techs are pros. However, I'm not happy that there is a popup on my desktop saying my warranty expired on May 25 when I just renewed it!!! Otherwise, great job. June 2, 2014
Rated 5 out of 5 by This product has performed excellently I have peace of mind every time I sit down at this computer and do work or just have fun. I know that it will ease work and greatly enhance my fun. April 17, 2014
Rated 5 out of 5 by This as an excellent product I have nothing but praise for HP and this warrantee February 25, 2014
Rated 1 out of 5 by More Info would be better I cannot explain the offer language, "HP 2 year 3-day Onsite Response for 1-year warranty HP/Compaq and Pavilion Desktop." Thus, cannot recommend it. I felt forced to purchase on the spot because I may have needed it and there would not be another chance. The advertising took over my computer until I made a decision. The program takes unfair advantage of those who are not tech savvy. Also, I was and am not sure I didn't already have the same coverage, especially since I can't resolve the apparent contradiction of both 2-year and 3-year appearing in the same sentence. February 23, 2014
Rated 4 out of 5 by extended warranted on HP pavillon It took more time than I expected to get the packet from HP. Had to call the HP Care Pack agent to register. Was not sure of the numbers that was asked for. The help was exceptional. Got registered and finally received an e-mail verification after 3 calls. The question I have is, why spend the money to send the info in a box, when all it is, is an envelope? Seemed a little crazy to me. I love HP Pavillon. This is the 4th one that I have had over the years. The 1st was in 1996. January 17, 2014
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In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

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