HP 2yr Service for ENVY Desktops | HP® Official Store

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HP 2yr Service for ENVY Desktops

Free shipping & free returns

Product #UM975A
 
Back Features

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.

The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.

Expert 24/7 toll-free phone and real-time chat technical assistance for hardware failure diagnosis.

Coverage for hardware parts, labor and shipping

Coverage for HP monitors up to 22 inches are covered if purchased together with PC on same invoice.


Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

Back Special offers
  • Free shipping & free returns

Product reviews


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Rated 5 out of 5 by Awesome Support I recently had problems with a HP Pavillian 9400F that I had purchased in 2008. I kept updating my HP support and a few months ago the mother board failed. The item was discontinued but HP sent me a new computer to repalce the mother board. Great Job HP support. Your guys are the best July 29, 2012
Rated 5 out of 5 by HP extended warranty I recently ordered the extended two year service contract for my HP desk top computer. I am very pleased with HP's fast, courteous and knowledgable service. I had Dell computers in the past but never again, I am very happy with the craftmanship and operation of HP products, they are the best in the Industry. Keep up the good work. April 20, 2012
Rated 3 out of 5 by Little Problem There I bought an All-in-One for my kids in Israel, where an HP office and service center is located. With the proximity to a service center, the Care Pack made sense and I bought it. However, when I received the Care Pack (which started the 2 year countdown from the date you sent it, even though the computer wouldn't be received for another 2 weeks), the instructions stated that it was only good in the USA. We checked with the Israel office and they verified that the Care Pack was worthless there (at over $160 cost). Luckily I read the Pack before I traveled to Israel with the computer or it would have been past the 21 days allowable for return. Needless to say, the early start of the Care Pack (compared to the longer time to get the computer) and the lack of reference to USA only in the sales info, all gave me a bad taste. The ONLY good thing was the return center didn't force me to pack up the Care Pack to return it (they said throw it away). I'm thinking about buying an All-in-One for myself and this problem is giving me cause for concern. February 23, 2012
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In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

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