HP 2yr Service for ENVY Desktops | HP® Official Store

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HP 2yr Service for ENVY Desktops

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Product #UM975A
 
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Back Features

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.

The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.

Expert 24x7 toll-free phone and real-time chat technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues

Coverage for hardware parts, labor and shipping

Coverage for HP or Compaq monitor purchased with PC on same invoice


Return & exchange information

HP.com will accept returns or exchanges for this product up to 30 days after delivery.

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  • Free shipping & free returns
  • Save 20% instantly

Product reviews


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Rated 1 out of 5 by If your PC dies and can not get to Internet, then I can not find a phone number to call to get help for crashed PC May 17, 2016
Rated 1 out of 5 by warranty misleading My PC came with a 1 year mfg. warranty and after 10 months I thought I was purchasing a 2 year additional warranty and when the paper work came in the mail I find out the 2 year warranty goes back to the purchase date so instead of additional 2 years I only get 14 months. this was very misleading. May 16, 2016
Rated 5 out of 5 by Love the computer! Glad I bought this computer! User friendly and love the set up! May 16, 2016
Rated 5 out of 5 by Product has great features and will perform well. Very satisfied with product, having upgraded from previous HP unit. . May 14, 2016
Rated 4 out of 5 by good product when needed good insurance for system, however does not tell me HOW to get help when needed. May 14, 2016
Rated 5 out of 5 by Great support Bought the support extension and got great support when really needed when Microsoft Update crashed the system. May 14, 2016
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Disclaimer

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HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.