Here's how to set up for delivery to your APO or FPO address:
First select a forwarding service, an independent company that handles the final leg of the shipping, that is located within the 50 United States or the District of Columbia. (see www.ShipItAPO.com) Note: The HP Home & Home Office Store is in no way affiliated or connected with any forwarding services.
Review the forwarding service fees and capacity to handle oversized products such as TVs and large laser printers. Our shipping and handling fees, including any free shipping promotions, cover only delivery to the forwarding service facility. The forwarding service will charge you separately for its delivery to your location.
After establishing an account with the forwarding service, select products on the HP Home & Home Office Store web site or by phone. Keep in mind that credit card payments must be made with a card issued by a U.S. bank and foreign bill-to addresses will not be accepted.
During checkout, provide your "ship to" address as per the forwarding service's instructions (this is typically a combination of the forwarding service facility address and a unique identifier for you).
The HP Home & Home Office Store will deliver your order to the forwarding service facility. Our delivery commitment applies only to this leg of delivery. Inventory ownership and responsibility transfer to you at this point, consider purchasing insurance through the forwarding service to cover final delivery
The forwarding service will ship your product via instructions you provided during the account set-up.
Returns from outside HP Home & Home Office Store's delivery area
Need to return something? If you're an APO/FPO customer outside the HP Home & Home Office Store delivery area, the standard HP Home & Home Office Store returns policy applies, with the exception that you're responsible for shipping the product back to the HP Home & Home Office Store state-side returns depot, plus handling, customs, and inventory liability that may be incurred.
The HP Home & Home Office Store will accept product returns and exchanges up to 30 days after delivery, except on opened, boxed software. After the 30 day period has ended, support for defective merchandise will be provided by HP customer care.
The HP Home & Home Office Store will refund tax, if applicable. Original shipping and handling charges and opened, boxed software will not be refunded.
To return a product:
E-mail the HP Home & Home Office Store at email@example.com with the original order number, product description, quantity to be returned, and reason for return.
If the return is authorized, we will e-mail you back an RMA number and return shipping address.
Repackage the product in its original packaging.
Write the RMA number in large letters on the outside of the package.
Ship the product to the address in the return authorization e-mail. Since you're responsible for the safe delivery of the inventory to the HP Home & Home Office Store's returns depot, you may wish to insure it against loss.
Once the return is received and the product inspected, the HP Home & Home Office Store will issue a credit (usually 5 to 7 business days after receipt).
Returns coming from inside the HP Home & Home Office Store's delivery area:
For product support in the United States
Note: If you're an APO/FPO customer calling a domestic toll-free number from outside the United States, you'll need to use a long-distance carrier access number such as from AT&T USADirect or MCI WorldPhone. Refer to your long distance carrier for instructions.