• HP Store privacy

    Respecting your privacy

    HP and its subsidiaries respect your privacy and are committed to protecting it. HP uses the information in your profile in accordance with our privacy statement.

    Address

    We use your physical address to send you the products and services you order. We use your billing address to send you invoices.

    E-mail address

    We use your e-mail address to send confirmation of your order and shipping information. We may also send special offers and newsletters via email. We are committed to providing a choice in how we communicate with you, so all marketing email messages include a way to unsubscribe from future communications.

    Your e-mail and password are unique identifiers that protect access to your personal profile information and order history.

    Phone and fax numbers

    We keep the phone numbers you provide on file to notify you in case there's a problem with your order.

    Cookies

    The HP Home & Home Office Store offers one cookie called hpshopping. It's a small data file transferred by a web site to your computer's hard drive. Cookies do not give us access to your personal information; they allow us to collect aggregate information so we can analyze traffic patterns on our site. Over time, this data enables us to provide you with a better shopping experience. Read more about cookies in HP's privacy statement.

    Personalization

    If you register with us, cookies allow us to give you a personalized shopping experience, which includes:

    You can browse with the cookies setting turned off, but you can only purchase if you accept the cookie. Please consult your browser's help section for more information on how you can adjust them to control cookies.

    Credit cards

    Credit card numbers are used only for payment processing and fraud protection; we don't retain them for any other purposes.

    Spam

    We will not, under any circumstances, share your personal information with any company outside the HP Home & Home Office Store, Hewlett-Packard Company, or third parties acting on our behalf, such as those involved in purchasing and shipping your order or publication of our e-newsletters.

    Safe shopping

    BBB Accredited Business SealThe HP Home & Home Office Store is a member of the Better Business Bureau and abides by the ethical on-line business standards required to display the BBB OnLine ; Reliability seal. HP is committed to handling our customers personal information responsibly and respectfully. Our privacy practices meet the rigorous standards required to earn the BBB OnLine Privacy seal, which we proudly display.

    HP is a founding member of the BBB OnLine program and will continue to work with BBB OnLine to build a trusted electronic marketplace in which consumers and businesses can confidently do business.

    Guarantee

    In the event that you are subject to unauthorized credit card charges, you must first notify your credit card provider in accordance with its reporting rules and procedures. If your credit card company determines that the charges were fraudulent charges resulting from shopping with the HP Home & Home Office Store, and holds you liable for any of the charges, notify us in writing immediately.

    The HP Home & Home Office Store reserves the right to request additional information to support any claim of unauthorized use.

    The HP Home & Home Office Store is confident in the security measures taken to ensure an extremely safe shopping experience. If you are still hesitant or unable to shop online please call our Sales Center at 1-888-999-4747. Experienced and knowledgeable Sales Associates are available every day 7 a.m. to 2 a.m. Eastern Time.

    Guarantee: We are so certain that our online ordering system is secure, we back it with our Safe Shopping Guarantee. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at the HP Home & Home Office Store. Under the Fair Credit Billing Act, in most cases, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that your credit card bank does hold you liable as a result of your shopping at the HP Home & Home Office Store, the HP Home & Home Office Store will cover the entire liability, up to $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at the HP Home & Home Office Store while using an internet secure server, and you have complied with all reasonable requests from your credit card issuing bank.

    In the event that you are subject to unauthorized credit card charges, you must first notify your credit card provider in accordance with its reporting rules and procedures. If your credit card company determines that the charges were fraudulent charges resulting from shopping with the HP Home & Home Office Store, and holds you liable for any of the charges, notify us in writing immediately.

    The HP Home & Home Office Store reserves the right to request additional information to support any claim of unauthorized use.

    The HP Home & Home Office Store is confident in the security measures taken to ensure an extremely safe shopping experience. If you are still hesitant or unable to shop online please call our Sales Center at 1-888-999-4747. Experienced and knowledgeable Sales Associates are available every day 7 a.m. to 2 a.m. Eastern Time.