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Welcome to HP UK Store

Windows10

Part Number: UM963E

HP 3 Year Care Pack (pickup & return service)

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£99.00

VAT incl.

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Delivery within 48hrs *
The majority of orders placed before 4.00pm are delivered next working day subject to order processing & security checks
£99.00 VAT incl.

Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your notebook covered by the manufacturer that knows it best. Multi-year options are available.

  • Connect with knowledgeable agents by phone or chat, available to you 5 days per week, and get the support you need
  • Enjoy the convenience of Remote diagnosis from our team of experts
  • Enjoy a door-to-door service including pick up, repair and return of the supported hardware

Accessories

Features

Reliable support

There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.

Conveniently connect with an HP service representative 5 days a week by phone or chat.

Call or chat online with an HP Care Pack service representative Monday to Friday 8.30am to 6.00pm for convenient, friendly and knowledgeable product service.

Free and easy shipping

Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.

Technical details

Support type Pickup and return
Duration 3 years
Response time Repaired within 3-7 business days
Coverage window Standard workdays - 9 hours
Place of service Offsite
Service method Depot repair
Logistics options Courier pick up and return
Warranty coverage In warranty
Care Pack type Electronic
Registration required Yes

Compatible products

Expand All

HP Home Laptop PCs

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  • OMEN by HP - 17-w206na (1GP04EA#ABU)
  • OMEN by HP 15-ax204na Laptop PC (1DL80EA)
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  • OMEN by HP Laptop PC - 15-ax0014na (Y0V19EA#ABU)
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  • OMEN by HP - 17-w200na (Z9D99EA#ABU)
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  • HP ENVY x360 - 15-aq100na (X9W74EA#ABU)
  • HP ENVY x360 - 15-ar002na (ENERGY STAR) (W9W56EA#ABU)
  • HP ENVY - 13-ab004na (Y3V82EA#ABU)
  • HP ENVY x360 - 15-aq101na (Z5D32EA#ABU)
  • HP Spectre x360 - 15-bl000na (Z6K96EA#ABU)
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  • HP Spectre x360 - 13-ac001na (Z6L06EA#ABU)
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  • HP Spectre x360 - 13-ac003na (Z6L08EA#ABU)
  • HP Spectre x360 - 13-ac004na (Z6L09EA#ABU)
  • HP ENVY x360 - 15-w101na (ENERGY STAR) (N9R98EA#ABU)
  • HP Spectre 13-v000na (ENERGY STAR) (W7B07EA#ABU)
  • HP Spectre - 13-v104na (1DM00EA)
  • HP Spectre - 13-v105na (1LH91EA#ABU)
  • HP ENVY x360 - 15-aq103na (1DK77EA#ABU)
  • HP ENVY - 13-ab007na (1DL53EA#ABU)
  • HP ENVY - 13-ab008na (1DL54EA#ABU)
  • HP ENVY - 13-ab009na (1DL55EA#ABU)
  • HP Spectre - 13-v103na (1DL99EA#ABU)
  • HP ENVY - 15-as105na (Z6M02EA)
  • HP Spectre - 13-v150na (Z9D42EA)
  • HP Spectre - 13-v150sa (Z9D43EA)
  • HP Spectre - 13-v151na (Z9D44EA)
  • HP Spectre - 13-v151sa (Z9D45EA)
  • HP ENVY - 15-as150na (Z9D52EA)
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  • HP Spectre x360 - 15-ap012na (Z5C83EA)
  • HP Spectre - 13-v102na (Z5D27EA)
  • HP ENVY x360 - 15-aq102na (Z5G04EA)
  • HP Spectre x360 - 15-bl050na (Z6K99EA)
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  • HP Spectre x360 - 15-bl051na (Z6L01EA)
  • HP Spectre x360 - 15-bl051sa (Z6L02EA)
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  • HP Spectre x360 - 13-4125na (ENERGY STAR) (W8Y30EA)
  • HP Spectre x360 - 13-4126na (ENERGY STAR) (W8Y31EA)
  • HP Spectre x360 - 13-4128na (ENERGY STAR) (W8Y33EA)
  • HP ENVY Notebook 15-as002na (ENERGY STAR) (W8Y48EA)
  • HP Spectre x360 - 13-4129na (ENERGY STAR) (X5X71EA)
  • HP Spectre x360 - 13-4172na (ENERGY STAR) (X5X72EA)
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  • HP ENVY x360 - 15-ar052sa (ENERGY STAR) (X8M13EA)
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  • HP ENVY - 13-ab000na (X9W46EA)
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  • HP ENVY Notebook 15-as005na (ENERGY STAR) (Y0B31EA)
  • HP ENVY Notebook 15-as006na (ENERGY STAR) (Y0B32EA)
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  • HP ENVY - 13-ab002na (Y3V78EA)
  • HP ENVY - 13-ab003na (Y3V80EA)
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  • HP ENVY Notebook 15-as008na (X4M39EA)
  • HP ENVY Notebook 15-as009na (X4M40EA)
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  • HP ENVY - 13-ab057na (1DL56EA)
  • HP ENVY - 13-ab057sa (1DL57EA)
  • HP ENVY - 13-ab058na (1DL58EA)
  • HP ENVY - 13-ab058sa (1DL59EA)
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  • HP ENVY Notebook - 13-d060na (ENERGY STAR) (P3Y04EA)
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  • HP ENVY Notebook - 13-d010na (ENERGY STAR) (P4G25EA)
  • HP ENVY Notebook - 17-n113na (ENERGY STAR) (P4G76EA)
  • HP Spectre x360 - 13-4109na (ENERGY STAR) (P5P13EA)
  • HP ENVY Notebook - 17-r214na (ENERGY STAR) (P7S13EA)
  • HP Spectre x360 - 15-ap005na (ENERGY STAR) (T1D62EA)
  • HP Spectre x360 - 15-ap007na (ENERGY STAR) (T1D64EA)
  • HP ENVY x360 - 15-w104na (ENERGY STAR) (T1D81EA)
  • HP ENVY Notebook - 15-ae111na (ENERGY STAR) (T1M69EA)
  • HP ENVY Notebook - 15-ae112na (ENERGY STAR) (T1M70EA)
  • HP Spectre x360 - 13-4114na (ENERGY STAR) (T1N40EA)
  • HP ENVY Notebook - 13-d012na (ENERGY STAR) (T8S48EA)
  • HP Spectre x360 - 13-4116na (ENERGY STAR) (T8U39EA)
  • HP Spectre x360 - 13-4118na (ENERGY STAR) (T8U40EA)
  • HP ENVY Notebook - 15-ae121na (ENERGY STAR) (T8U56EA)
  • HP ENVY Notebook - 17-n114na (ENERGY STAR) (T8U57EA)
  • HP ENVY Notebook - 13-d013na (ENERGY STAR) (V0Y76EA)
  • HP ENVY Notebook - 17-r107na (ENERGY STAR) (V2H38EA)
  • HP ENVY Notebook - 17-r104na (ENERGY STAR) (V2H84EA)
  • HP ENVY Notebook - 17-r152na (ENERGY STAR) (V2H85EA)
  • HP ENVY Notebook - 17-r152sa (ENERGY STAR) (V2H86EA)
  • HP ENVY Notebook - 17-r167na (ENERGY STAR) (W4X89EA)
  • HP Spectre x360 - 13-4162na (ENERGY STAR) (W4Y48EA)
  • HP Spectre x360 - 15-ap010na (ENERGY STAR) (W6X87EA)
  • HP ENVY Notebook - 15-ae102na (ENERGY STAR) (N7L04EA)
  • HP ENVY Notebook - 15-ae103na (ENERGY STAR) (N7L05EA)
  • HP ENVY Notebook - 15-ae105na (ENERGY STAR) (N7L07EA)
  • HP ENVY Notebook - 15-ae106na (ENERGY STAR) (N7L08EA)
  • HP ENVY Notebook - 15-ae107na (ENERGY STAR) (N7L09EA)
  • HP ENVY Notebook - 15-ae152na (ENERGY STAR) (N9Q21EA)
  • HP ENVY Notebook - 15-ae152sa (ENERGY STAR) (N9Q22EA)
  • HP ENVY Notebook - 15-ae153sa (ENERGY STAR) (N9Q24EA)
  • HP ENVY Notebook - 17-n101na (ENERGY STAR) (N9Q41EA)
  • HP ENVY Notebook - 17-n102na (ENERGY STAR) (N9Q42EA)
  • HP ENVY Notebook - 17-n104na (ENERGY STAR) (N9Q44EA)
  • HP ENVY Notebook - 17-n105na (ENERGY STAR) (N9Q45EA)
  • HP ENVY Notebook - 17-n107na (ENERGY STAR) (N9Q47EA)
  • HP ENVY Notebook - 17-n151na (ENERGY STAR) (N9Q51EA)
  • HP ENVY Notebook - 17-n151sa (ENERGY STAR) (N9Q52EA)
  • HP ENVY Notebook - 17-n152na (ENERGY STAR) (N9Q53EA)
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  • HP Spectre x2 - 12-a000na (ENERGY STAR) (N9Q68EA)
  • HP ENVY Notebook - 13-d053na (ENERGY STAR) (N9Q80EA)
  • HP ENVY Notebook - 13-d053sa (ENERGY STAR) (N9Q81EA)
  • HP ENVY Notebook - 13-d055na (ENERGY STAR) (N9Q84EA)
  • HP ENVY Notebook - 13-d055sa (ENERGY STAR) (N9Q85EA)
  • HP ENVY x360 - 15-w102na (ENERGY STAR) (N9S02EA)
  • HP ENVY Notebook - 13-d006na (ENERGY STAR) (N9S66EA)
  • HP ENVY Notebook - 13-d007na (ENERGY STAR) (N9S67EA)
  • HP ENVY Notebook - 13-d008na (ENERGY STAR) (P0R94EA)
  • HP ENVY Notebook - 13-d009na (ENERGY STAR) (P0R95EA)
  • HP ENVY Notebook - 13-d058na (ENERGY STAR) (P0R96EA)
  • HP ENVY Notebook - 13-d058sa (ENERGY STAR) (P0R97EA)
  • HP Spectre x2 - 12-a001na (ENERGY STAR) (P0T70EA)
  • HP Spectre x2 - 12-a002na (ENERGY STAR) (P0T73EA)
  • HP Spectre x2 - 12-a003na (ENERGY STAR) (P0T74EA)
  • HP Spectre x2 - 12-a004na (with DataPass) (ENERGY STAR) (P0T75EA)
  • HP Spectre x2 - 12-a005na (with DataPass) (ENERGY STAR) (P0T76EA)
  • HP Spectre x2 - 12-a050na (ENERGY STAR) (P0T77EA)
  • HP Spectre x2 - 12-a050sa (ENERGY STAR) (P0T78EA)
  • HP ENVY x360 - 15-w103na (ENERGY STAR) (P0U55EA)
  • HP Spectre x360 - 13-4100na (ENERGY STAR) (P1E13EA)
  • HP Spectre x360 - 13-4101na (ENERGY STAR) (P1E14EA)
  • HP Spectre x360 - 13-4102na (ENERGY STAR) (P1E15EA)
  • HP Spectre x360 - 13-4103na (ENERGY STAR) (P1E16EA)
  • HP Spectre x360 - 13-4154na (ENERGY STAR) (P1E19EA)
  • HP Spectre x360 - 13-4154sa (ENERGY STAR) (P1E20EA)
  • HP Spectre x360 - 13-4155na (ENERGY STAR) (P1E21EA)
  • HP Spectre x360 - 13-4155sa (ENERGY STAR) (P1E22EA)
  • HP Spectre x360 - 13-4156na (ENERGY STAR) (P1E23EA)
  • HP Spectre x360 - 13-4156sa (ENERGY STAR) (P1E24EA)
  • HP Spectre x360 - 13-4157na (ENERGY STAR) (P1E25EA)
  • HP Spectre x360 - 13-4157sa (ENERGY STAR) (P1E26EA)
  • HP Spectre x360 - 15-ap000na (ENERGY STAR) (P3M81EA)
  • HP ENVY x360 - 15-aq104na (1JL61EA)
  • HP ENVY - 15-as106na (1JL99EA)
  • HP ENVY - 15-as107na (1JM00EA)
  • HP Spectre - 13-v106na (1LK18EA)
  • HP ENVY x360 - 15-aq005na (ENERGY STAR) (E7G41EA)
  • HP ENVY Notebook - 13-d104na (ENERGY STAR) (E8N93EA)
  • HP ENVY Notebook - 13-d108na (ENERGY STAR) (E8P43EA)
  • HP ENVY Notebook 15-as001na (ENERGY STAR) (E9K89EA)
  • HP ENVY Notebook 15-as050sa (ENERGY STAR) (E9N07EA)
  • HP Spectre x360 - 13-4251na (ENERGY STAR) (E9P42EA)
  • HP ENVY x360 - 15-aq001na (ENERGY STAR) (F1W08EA)
  • HP Spectre 13-v051sa (ENERGY STAR) (F2T16EA)
  • HP Spectre x360 - 13-4201na (ENERGY STAR) (F2T95EA)
  • HP ENVY x360 - 15-aq055na (ENERGY STAR) (F4B11EA)
  • HP ENVY Notebook 15-as050na (ENERGY STAR) (F4W12EA)
  • HP Spectre 13-v001na (ENERGY STAR) (F4W33EA)
  • HP Spectre 13-v051na (ENERGY STAR) (F6P95EA)
  • HP Spectre x360 - 13-4104na (ENERGY STAR) (K3D85EA)
  • HP Spectre x360 - 13-4105na (ENERGY STAR) (K3D86EA)
  • HP Spectre x360 - 13-4106na (ENERGY STAR) (K3D87EA)
  • HP Spectre x360 - 13-4108na (ENERGY STAR) (K3D89EA)
  • HP ENVY Notebook - 15-ae109na (ENERGY STAR) (K3E18EA)
  • HP ENVY Notebook - 15-ah150na (ENERGY STAR) (N7H24EA)
  • HP ENVY Notebook - 15-ah150sa (ENERGY STAR) (N7H25EA)
  • HP ENVY Notebook - 13-d000na (ENERGY STAR) (N7H76EA)
  • HP ENVY Notebook - 13-d001na (ENERGY STAR) (N7H80EA)
  • HP ENVY Notebook - 13-d050na (ENERGY STAR) (N7H81EA)
  • HP ENVY Notebook - 13-d050sa (ENERGY STAR) (N7H82EA)
  • HP ENVY Notebook - 13-d051na (ENERGY STAR) (N7H83EA)
  • HP ENVY Notebook - 13-d051sa (ENERGY STAR) (N7H84EA)
  • HP ENVY Notebook - 15-ae100na (ENERGY STAR) (N7J60EA)
  • HP ENVY Notebook - 15-ah100na (ENERGY STAR) (N7J85EA)
  • HP ENVY x360 - 15-w100na (ENERGY STAR) (N7J89EA)
  • HP ENVY Notebook - 17-n100na (ENERGY STAR) (N7K02EA)
  • HP ENVY Notebook - 13-d002na (ENERGY STAR) (N7K53EA)
  • HP ENVY Notebook - 13-d003na (ENERGY STAR) (N7K54EA)
  • HP ENVY Notebook - 13-d004na (ENERGY STAR) (N7K55EA)
  • HP ENVY Notebook - 13-d005na (ENERGY STAR) (N7K56EA)

Reviews

    • 1
    • 2
    • 3
    • 4
    • 5
    • 2 years, 4 months ago - 28/12/2014 06:35
    • Gender - Male
    • Age - 25-39
    • Computer proficiency - Intermediate
    HP

    We are a small business that required new computers and this product was the best available at the time. There is no regrets as this machines has got us through the busiest times without fail. as our business grows, this is the machine our offices will be using. It is very straight forward to use so helps with training and has a very large storage capacity so is a BIG help for us.

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HP 3 Year Care Pack (pickup & return service)

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