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Welcome to HP UK Store

Windows10

Part Number: UM962E

HP 2 year Pickup and Return Notebook Service

£39.00

VAT incl.

Add to basket
Delivery within 48hrs *
The majority of orders placed before 4.00pm are delivered next working day subject to order processing & security checks
£39.00 VAT incl.

With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your notebook PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your notebook covered by the manufacturer that knows it best. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. For example: If you buy the 2-year plan when you purchase your PC, you'll get coverage for 2 full years If you buy the 2-year plan 3 months after you purchase your PC, you'll get 21 months of coverage only Multi-year options are available.

Features

HP will repair or replace with no loss in coverage, including coverage over multiple instances.

Have true peace of mind with HP Care Pack service plans. There are no deductibles, coverage limits, or hidden fees. Multiple instances are covered and if a replacement is required, your coverage will continue with the new product.

Conveniently connect with an HP service representative 7 days a week by phone or chat.

Call or chat online with an HP Care Pack service representative around-the-clock for convenient, friendly and knowledgeable product service.

Have confidence that your issues will be resolved with original HP parts supported by HP know-how.

Have confidence that your issues will be resolved. The company who manufactured the equipment, services the equipment with original HP parts supported by HP know-how.

Technical details

Legal Information
Legal disclaimer HP Care Pack provides coverage from the hardware purchase date.

Compatible products

Expand All

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  • HP SPECTRE 13-h260ea x2 PC (F5D40EA)
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  • HP ENVY 17-j130ea Notebook PC (ENERGY STAR) (F7T68EA)
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  • HP ENVY 17-j170ea Leap Motion SE Notebook PC (ENERGY STAR) (F8R92EA)
  • HP ENVY TouchSmart 15-j112ea Notebook PC (ENERGY STAR) (F9T39EA)
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  • HP ENVY TouchSmart 15-j104ea Notebook PC (ENERGY STAR) (F9T98EA)
  • HP ENVY 17-j171ea Leap Motion TS SE Notebook PC (ENERGY STAR) (F9U15EA)
  • HP ENVY TouchSmart 15-j105ea Notebook PC (ENERGY STAR) (F9V26EA)
  • HP ENVY 17-j101ea Notebook PC (ENERGY STAR) (F9V37EA)
  • HP ENVY TouchSmart 15-j122ea Notebook PC (ENERGY STAR) (G5F57EA)
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  • HP ENVY 17-j140na Notebook PC (ENERGY STAR) (J0C15EA)
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  • HP ENVY TouchSmart 15-j145na Notebook PC (ENERGY STAR) (J0C50EA)
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  • HP ENVY TouchSmart 17-j185na Notebook PC (ENERGY STAR) (J2U20EA)
  • HP ENVY 15-u001na x360 Convertible PC (J5A45EA)
  • HP ENVY 15-u081na x360 Convertible PC (ENERGY STAR) (J6Y52EA)
  • HP ENVY x2 - 13-j000na (ENERGY STAR) (K0W97EA)
  • HP ENVY x2 - 15-c000na (ENERGY STAR) (K0X12EA)
  • HP ENVY x2 - 13-j050na (ENERGY STAR) (K0Y03EA)
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  • HP ENVY x2 - 15-c050na (ENERGY STAR) (K0Y12EA)
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  • HP ENVY TouchSmart 15-j132na Notebook PC (ENERGY STAR) (K1X02EA)
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  • HP ENVY 17-j120na Notebook PC (ENERGY STAR) (K1X61EA)
  • HP OMEN Notebook - 15-5000na (ENERGY STAR) (K2V86EA)
  • HP OMEN Notebook - 15-5001na (ENERGY STAR) (K2V87EA)
  • HP OMEN Notebook - 15-5050na (ENERGY STAR) (K2V88EA)
  • HP OMEN Notebook - 15-5050sa (ENERGY STAR) (K2V89EA)
  • HP OMEN Notebook - 15-5051na (ENERGY STAR) (K2V90EA)
  • HP OMEN Notebook - 15-5051sa (ENERGY STAR) (K2V91EA)
  • HP Spectre x360 - 13-4104na (ENERGY STAR) (K3D85EA)
  • HP Spectre x360 - 13-4105na (ENERGY STAR) (K3D86EA)
  • HP ENVY TouchSmart 15-j134na Notebook PC (ENERGY STAR) (K4E82EA)
  • HP ENVY TouchSmart 17-j121na Notebook PC (ENERGY STAR) (K4F14EA)
  • HP ENVY TouchSmart 17-j122na Notebook PC (ENERGY STAR) (K4F15EA)
  • HP Spectre x360 - 13-4000na (ENERGY STAR) (L0B40EA)
  • HP Spectre x360 - 13-4001na (ENERGY STAR) (L0B47EA)
  • HP Spectre x360 - 13-4003na (ENERGY STAR) (L0B54EA)
  • HP Spectre x360 - 13-4005na (ENERGY STAR) (L0B58EA)
  • HP Spectre x360 - 13-4007na (ENERGY STAR) (L0B60EA)
  • HP Spectre x360 - 13-4008na (ENERGY STAR) (L0B61EA)
  • HP Spectre x360 - 13-4050na (ENERGY STAR) (L0B62EA)
  • HP Spectre x360 - 13-4051na (ENERGY STAR) (L0B64EA)
  • HP Spectre x360 - 13-4054na (ENERGY STAR) (L0B70EA)
  • HP Spectre x360 - 13-4057na (ENERGY STAR) (L0B76EA)
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  • HP ENVY Notebook - 15-k201na (ENERGY STAR) (L0C91EA)
  • HP ENVY Notebook - 15-k202na (Touch) (ENERGY STAR) (L0C96EA)
  • HP ENVY Notebook - 15-k203na (Touch) (ENERGY STAR) (L0D18EA)
  • HP ENVY Notebook - 15-k204na (Touch) (ENERGY STAR) (L0D20EA)
  • HP ENVY Notebook - 15-k207na (ENERGY STAR) (L0D26EA)
  • HP ENVY Notebook - 15-k209na (ENERGY STAR) (L0D29EA)
  • HP ENVY x360 - 15-u200na (ENERGY STAR) (L0F45EA)
  • HP ENVY Notebook - 17-k200na (ENERGY STAR) (L0F96EA)
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  • HP ENVY Notebook - 17-k203na (ENERGY STAR) (L0G00EA)
  • HP ENVY Notebook - 17-k206na (ENERGY STAR) (L0G03EA)
  • HP ENVY Notebook - 15-k250na (ENERGY STAR) (L0G54EA)
  • HP ENVY Notebook - 15-k251na (ENERGY STAR) (L0G56EA)
  • HP ENVY Notebook - 15-k252na (Touch) (ENERGY STAR) (L0G58EA)
  • HP ENVY Notebook - 17-k251na (ENERGY STAR) (L0M09EA)
  • HP ENVY Notebook - 17-k254na (ENERGY STAR) (L0M15EA)
  • HP ENVY x360 - 15-u202na (ENERGY STAR) (L0N30EA)
  • HP ENVY x360 - 15-u252na (ENERGY STAR) (L0Z37EA)
  • HP ENVY x360 - 15-u252sa (ENERGY STAR) (L0Z38EA)
  • HP ENVY x360 - 15-u203na (ENERGY STAR) (L2U29EA)
  • HP ENVY Notebook - 17-k207na (ENERGY STAR) (L2V41EA)
  • HP ENVY x360 - 15-u205na (ENERGY STAR) (L3R53EA)
  • HP Spectre x360 - 13-4009na (ENERGY STAR) (L6A11EA)
  • HP OMEN Notebook - 15-5012na (ENERGY STAR) (M1L52EA)
  • HP ENVY Notebook - 15-ae015na (ENERGY STAR) (M1L91EA)
  • HP ENVY x360 - 15-w000na (ENERGY STAR) (M1N37EA)
  • HP ENVY x360 - 15-w005na (ENERGY STAR) (M1N44EA)
  • HP ENVY x360 - 15-w050na (ENERGY STAR) (M1N45EA)
  • HP ENVY x360 - 15-w050sa (ENERGY STAR) (M1N46EA)
  • HP OMEN Notebook - 15-5100na (ENERGY STAR) (M2X47EA)
  • HP OMEN Notebook - 15-5102na (ENERGY STAR) (M2X49EA)
  • HP ENVY Notebook - 17-n000na (ENERGY STAR) (M2X59EA)
  • HP ENVY Notebook - 17-n005na (ENERGY STAR) (M2X64EA)
  • HP ENVY Notebook - 17-n006na (ENERGY STAR) (M2X65EA)
  • HP ENVY Notebook - 17-n008na (ENERGY STAR) (M2X67EA)
  • HP ENVY Notebook - 17-n009na (ENERGY STAR) (M2X68EA)
  • HP ENVY Notebook - 17-n010na (ENERGY STAR) (M2X69EA)
  • HP ENVY Notebook - 17-n012na (ENERGY STAR) (M2X71EA)
  • HP ENVY Notebook - 17-n013na (ENERGY STAR) (M2X72EA)
  • HP ENVY Notebook - 17-n060na (ENERGY STAR) (M2Y21EA)
  • HP ENVY Notebook - 17-n062na (ENERGY STAR) (M2Y23EA)
  • HP ENVY Notebook - 15-ae000na (ENERGY STAR) (M2Z27EA)
  • HP ENVY Notebook - 15-ae001na (ENERGY STAR) (M2Z31EA)
  • HP ENVY Notebook - 15-ae003na (ENERGY STAR) (M2Z33EA)
  • HP ENVY Notebook - 15-ae007na (ENERGY STAR) (M2Z37EA)
  • HP ENVY Notebook - 15-ae009na (ENERGY STAR) (M2Z39EA)
  • HP ENVY Notebook - 15-ae011na (ENERGY STAR) (M2Z41EA)
  • HP ENVY Notebook - 15-ae013na (ENERGY STAR) (M2Z43EA)
  • HP ENVY Notebook - 15-ae058na (ENERGY STAR) (M3Y86EA)
  • HP ENVY Notebook - 15-ae061na (ENERGY STAR) (M3Y92EA)
  • HP ENVY Notebook - 15-ae061sa (ENERGY STAR) (M3Y93EA)
  • HP ENVY Notebook - 15-ae065na (ENERGY STAR) (M3Z00EA)
  • HP ENVY Notebook - 15-ae065sa (ENERGY STAR) (M3Z01EA)
  • HP ENVY Notebook - 15-ae002na (ENERGY STAR) (M5L16EA)
  • HP ENVY Notebook - 15-ae054na (ENERGY STAR) (M5L20EA)
  • HP ENVY x360 - 15-w001na (ENERGY STAR) (M5L25EA)
  • HP ENVY Notebook - 17-n014na (ENERGY STAR) (M5L28EA)
  • HP ENVY Notebook - 17-n065na (ENERGY STAR) (M5L32EA)
  • HP ENVY Notebook - 15-ah000na (ENERGY STAR) (M9F50EA)
  • HP ENVY x360 - 15-w003na (ENERGY STAR) (N0K23EA)
  • HP ENVY Notebook - 15-ah000sa (ENERGY STAR) (N0M01EA)
  • HP ENVY Notebook - 15-ah150na (ENERGY STAR) (N7H24EA)
  • HP ENVY Notebook - 15-ah150sa (ENERGY STAR) (N7H25EA)
  • HP ENVY Notebook - 13-d000na (ENERGY STAR) (N7H76EA)
  • HP ENVY Notebook - 13-d001na (ENERGY STAR) (N7H80EA)
  • HP ENVY Notebook - 13-d050na (ENERGY STAR) (N7H81EA)
  • HP ENVY Notebook - 13-d050sa (ENERGY STAR) (N7H82EA)
  • HP ENVY Notebook - 13-d051na (ENERGY STAR) (N7H83EA)
  • HP ENVY Notebook - 13-d051sa (ENERGY STAR) (N7H84EA)
  • HP ENVY Notebook - 15-ae100na (ENERGY STAR) (N7J60EA)
  • HP ENVY x360 - 15-w100na (ENERGY STAR) (N7J89EA)
  • HP ENVY Notebook - 17-n100na (ENERGY STAR) (N7K02EA)
  • HP ENVY Notebook - 13-d002na (ENERGY STAR) (N7K53EA)
  • HP ENVY Notebook - 13-d004na (ENERGY STAR) (N7K55EA)
  • HP ENVY Notebook - 13-d005na (ENERGY STAR) (N7K56EA)
  • HP OMEN Notebook - 15-5210na (ENERGY STAR) (N7K65EA)
  • HP ENVY Notebook - 15-ae102na (ENERGY STAR) (N7L04EA)
  • HP ENVY Notebook - 15-ae105na (ENERGY STAR) (N7L07EA)
  • HP ENVY Notebook - 15-ae106na (ENERGY STAR) (N7L08EA)
  • HP ENVY Notebook - 15-ae152na (ENERGY STAR) (N9Q21EA)
  • HP ENVY Notebook - 15-ae152sa (ENERGY STAR) (N9Q22EA)
  • HP ENVY Notebook - 15-ae153sa (ENERGY STAR) (N9Q24EA)
  • HP ENVY Notebook - 17-n101na (ENERGY STAR) (N9Q41EA)
  • HP ENVY Notebook - 17-n102na (ENERGY STAR) (N9Q42EA)
  • HP ENVY Notebook - 17-n105na (ENERGY STAR) (N9Q45EA)
  • HP ENVY Notebook - 17-n151na (ENERGY STAR) (N9Q51EA)
  • HP ENVY Notebook - 17-n151sa (ENERGY STAR) (N9Q52EA)
  • HP ENVY Notebook - 17-n152na (ENERGY STAR) (N9Q53EA)
  • HP ENVY Notebook - 17-n152sa (ENERGY STAR) (N9Q54EA)
  • HP Spectre x2 - 12-a000na (ENERGY STAR) (N9Q68EA)
  • HP ENVY Notebook - 13-d053na (ENERGY STAR) (N9Q80EA)
  • HP ENVY Notebook - 13-d053sa (ENERGY STAR) (N9Q81EA)
  • HP ENVY Notebook - 13-d055na (ENERGY STAR) (N9Q84EA)
  • HP ENVY Notebook - 13-d055sa (ENERGY STAR) (N9Q85EA)
  • HP ENVY Notebook - 13-d006na (ENERGY STAR) (N9S66EA)
  • HP ENVY Notebook - 13-d007na (ENERGY STAR) (N9S67EA)
  • HP ENVY Notebook - 13-d058na (ENERGY STAR) (P0R96EA)
  • HP ENVY Notebook - 13-d058sa (ENERGY STAR) (P0R97EA)
  • HP Spectre x2 - 12-a002na (ENERGY STAR) (P0T73EA)
  • HP Spectre x2 - 12-a004na (with DataPass) (ENERGY STAR) (P0T75EA)
  • HP Spectre x2 - 12-a005na (with DataPass) (ENERGY STAR) (P0T76EA)
  • HP Spectre x2 - 12-a050na (ENERGY STAR) (P0T77EA)
  • HP Spectre x2 - 12-a050sa (ENERGY STAR) (P0T78EA)
  • HP ENVY Notebook - 15-ah151na (ENERGY STAR) (P0U48EA)
  • HP ENVY Notebook - 15-ah151sa (ENERGY STAR) (P0U49EA)
  • HP ENVY x360 - 15-w103na (ENERGY STAR) (P0U55EA)
  • HP Spectre x360 - 13-4100na (ENERGY STAR) (P1E13EA)
  • HP Spectre x360 - 13-4101na (ENERGY STAR) (P1E14EA)
  • HP Spectre x360 - 13-4102na (ENERGY STAR) (P1E15EA)
  • HP Spectre x360 - 13-4103na (ENERGY STAR) (P1E16EA)
  • HP Spectre x360 - 13-4154na (ENERGY STAR) (P1E19EA)
  • HP Spectre x360 - 13-4154sa (ENERGY STAR) (P1E20EA)
  • HP Spectre x360 - 13-4155na (ENERGY STAR) (P1E21EA)
  • HP Spectre x360 - 13-4155sa (ENERGY STAR) (P1E22EA)
  • HP Spectre x360 - 13-4156na (ENERGY STAR) (P1E23EA)
  • HP Spectre x360 - 13-4156sa (ENERGY STAR) (P1E24EA)
  • HP Spectre x360 - 13-4157na (ENERGY STAR) (P1E25EA)
  • HP Spectre x360 - 13-4157sa (ENERGY STAR) (P1E26EA)
  • HP Spectre x360 - 13-4161na (ENERGY STAR) (P3K41EA)
  • HP Spectre x360 - 13-4010na (ENERGY STAR) (P3S68EA)
  • HP ENVY Notebook - 13-d060na (ENERGY STAR) (P3Y04EA)
  • HP ENVY Notebook - 13-d060sa (ENERGY STAR) (P3Y05EA)
  • HP ENVY Notebook - 13-d061na (ENERGY STAR) (P3Y06EA)
  • HP ENVY Notebook - 13-d061sa (ENERGY STAR) (P3Y07EA)
  • HP ENVY Notebook - 15-ae154na (ENERGY STAR) (P3Z82EA)
  • HP ENVY Notebook - 15-ae154sa (ENERGY STAR) (P3Z83EA)
  • HP ENVY Notebook - 17-n109na (ENERGY STAR) (P4A15EA)
  • HP Spectre x360 - 15-ap004na (ENERGY STAR) (P4A36EA)
  • HP ENVY Notebook - 17-n113na (ENERGY STAR) (P4G76EA)
  • HP ENVY Notebook - 17-r114na (ENERGY STAR) (P7S13EA)
  • HP ENVY x360 - 15-w104na (ENERGY STAR) (T1D81EA)
  • HP ENVY Notebook - 15-ae111na (ENERGY STAR) (T1M69EA)
  • HP ENVY Notebook - 15-ae112na (ENERGY STAR) (T1M70EA)
  • HP Spectre x360 - 13-4114na (ENERGY STAR) (T1N40EA)
  • HP ENVY Notebook - 13-d012na (ENERGY STAR) (T8S48EA)
  • HP ENVY Notebook - 17-n114na (ENERGY STAR) (T8U57EA)
  • HP Spectre x360 - 13-4106na (ENERGY STAR) (K3D87EA#ABU)
  • HP Spectre x360 - 13-4108na (ENERGY STAR) (K3D89EA#ABU)
  • HP ENVY Notebook - 15-ae109na (ENERGY STAR) (K3E18EA#ABU)
  • HP ENVY Notebook - 13-d003na (ENERGY STAR) (N7K54EA#ABU)
  • HP OMEN Notebook - 15-5211na (ENERGY STAR) (N7K66EA#ABU)
  • HP ENVY Notebook - 15-ae103na (ENERGY STAR) (N7L05EA#ABU)
  • HP ENVY Notebook - 15-ae107na (ENERGY STAR) (N7L09EA#ABU)
  • HP ENVY Notebook - 17-n104na (ENERGY STAR) (N9Q44EA#ABU)
  • HP ENVY Notebook - 17-n107na (ENERGY STAR) (N9Q47EA#ABU)
  • HP ENVY x360 - 15-w101na (ENERGY STAR) (N9R98EA#ABU)
  • HP ENVY Notebook - 13-d008na (ENERGY STAR) (P0R94EA#ABU)
  • HP Spectre x2 - 12-a001na (ENERGY STAR) (P0T70EA#ABU)
  • HP Spectre x2 - 12-a003na (ENERGY STAR) (P0T74EA#ABU)
  • HP ENVY Notebook - 17-n110na (ENERGY STAR) (P4A16EA#ABU)
  • HP Spectre x360 - 13-4109na (ENERGY STAR) (P5P13EA#ABU)
  • HP Spectre x360 - 13-4116na (ENERGY STAR) (T8U39EA#ABU)
  • HP Spectre x360 - 13-4118na (ENERGY STAR) (T8U40EA#ABU)
  • HP ENVY Notebook - 15-ae121na (ENERGY STAR) (T8U56EA#ABU)

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HP 2 year Pickup and Return Notebook Service

1 x £39.00 VAT incl.
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