- Dont forget to SMILE - your customer can hear it

Speak to a Sales Specialist about this Business product.

0845 270 4215

{{firstName}}, You have successfully registered for the HP Employee store.

{{firstName}}, You have successfully registered for the HP Employee store.

{{firstName}}, You have successfully registered to the HP Student Store.

{{firstName}}, You have successfully registered for the HP Friends & Family store.

Thanks - you have successfully opted into our newsletter

Error

Welcome to HP UK Store

Windows10

Part Number: UM962E

HP 2 Year Care Pack (pickup & return service)

£59.00

VAT incl.

Add to basket
Delivery within 48hrs *
The majority of orders placed before 4.00pm are delivered next working day subject to order processing & security checks
£59.00 VAT incl.

Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your notebook covered by the manufacturer that knows it best. Multi-year options are available.

  • Connect with knowledgeable agents by phone or chat, available to you 5 days per week, and get the support you need
  • Enjoy the convenience of Remote diagnosis from our team of experts
  • Enjoy a door-to-door service including pick up, repair and return of the supported hardware

Accessories

Features

Reliable support

There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.

Here for you when you need us.

Connect with knowledgeable agents, available to you 5 days per week (between 8:00pm and 5:00pm, Monday through Friday excluding HP holidays) and get the support you need.

Free and easy shipping

Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.

Technical details

Support type Pickup and return
Duration 2 years
Response time Repaired within 3-7 business days
Coverage window Standard workdays - 9 hours
Place of service Offsite
Service method Depot repair
Logistics options Courier pick up and return
Warranty coverage In warranty
Care Pack type Electronic
Registration required Yes

Compatible products

Expand All

HP Home Laptop PCs

  • HP Spectre x360 - 13-w005na (1AQ31EA)
  • OMEN by HP 15-ax203na Laptop PC (1DK84EA)
  • OMEN by HP - 17-w201na (1DL13EA)
  • HP ENVY - 13-ab057na (1DL56EA)
  • HP ENVY - 13-ab057sa (1DL57EA)
  • HP ENVY - 13-ab058na (1DL58EA)
  • HP ENVY - 13-ab058sa (1DL59EA)
  • HP ENVY - 13-ab059na (1DL60EA)
  • HP ENVY - 13-ab059sa (1DL61EA)
  • OMEN by HP 15-ax204na Laptop PC (1DL80EA)
  • HP Spectre - 13-v104na (1DM00EA)
  • OMEN by HP - 17-w204na (1DN41EA)
  • OMEN by HP 15-ax207na Laptop PC (1JL19EA)
  • OMEN by HP 15-ax208na Laptop PC (1JL21EA)
  • OMEN by HP - 17-w207na (1JL33EA)
  • HP ENVY x360 - 15-aq104na (1JL61EA)
  • HP ENVY - 15-as106na (1JL99EA)
  • HP ENVY - 15-as107na (1JM00EA)
  • HP Spectre - 13-v106na (1LK18EA)
  • HP ENVY x360 - 15-aq005na (ENERGY STAR) (E7G41EA)
  • HP ENVY Notebook - 13-d104na (ENERGY STAR) (E8N93EA)
  • HP ENVY Notebook - 13-d108na (ENERGY STAR) (E8P43EA)
  • HP ENVY Notebook 15-as001na (ENERGY STAR) (E9K89EA)
  • HP ENVY Notebook 15-as050sa (ENERGY STAR) (E9N07EA)
  • HP Spectre x360 - 13-4251na (ENERGY STAR) (E9P42EA)
  • HP ENVY x360 - 15-aq001na (ENERGY STAR) (F1W08EA)
  • HP Spectre 13-v051sa (ENERGY STAR) (F2T16EA)
  • HP Spectre x360 - 13-4201na (ENERGY STAR) (F2T95EA)
  • HP ENVY x360 - 15-aq055na (ENERGY STAR) (F4B11EA)
  • HP ENVY Notebook 15-as050na (ENERGY STAR) (F4W12EA)
  • HP Spectre 13-v001na (ENERGY STAR) (F4W33EA)
  • HP Spectre 13-v051na (ENERGY STAR) (F6P95EA)
  • HP Spectre x360 - 13-4104na (ENERGY STAR) (K3D85EA)
  • HP Spectre x360 - 13-4105na (ENERGY STAR) (K3D86EA)
  • HP Spectre x360 - 13-4106na (ENERGY STAR) (K3D87EA)
  • HP Spectre x360 - 13-4108na (ENERGY STAR) (K3D89EA)
  • HP ENVY Notebook - 15-ae109na (ENERGY STAR) (K3E18EA)
  • HP ENVY Notebook - 15-ah150na (ENERGY STAR) (N7H24EA)
  • HP ENVY Notebook - 15-ah150sa (ENERGY STAR) (N7H25EA)
  • HP ENVY Notebook - 13-d000na (ENERGY STAR) (N7H76EA)
  • HP ENVY Notebook - 13-d001na (ENERGY STAR) (N7H80EA)
  • HP ENVY Notebook - 13-d050na (ENERGY STAR) (N7H81EA)
  • HP ENVY Notebook - 13-d050sa (ENERGY STAR) (N7H82EA)
  • HP ENVY Notebook - 13-d051na (ENERGY STAR) (N7H83EA)
  • HP ENVY Notebook - 13-d051sa (ENERGY STAR) (N7H84EA)
  • HP ENVY Notebook - 15-ae100na (ENERGY STAR) (N7J60EA)
  • HP ENVY Notebook - 15-ah100na (ENERGY STAR) (N7J85EA)
  • HP ENVY x360 - 15-w100na (ENERGY STAR) (N7J89EA)
  • HP ENVY Notebook - 17-n100na (ENERGY STAR) (N7K02EA)
  • HP ENVY Notebook - 13-d002na (ENERGY STAR) (N7K53EA)
  • HP ENVY Notebook - 13-d003na (ENERGY STAR) (N7K54EA)
  • HP ENVY Notebook - 13-d004na (ENERGY STAR) (N7K55EA)
  • HP ENVY Notebook - 13-d005na (ENERGY STAR) (N7K56EA)
  • HP OMEN Notebook - 15-5210na (ENERGY STAR) (N7K65EA)
  • HP OMEN Notebook - 15-5211na (ENERGY STAR) (N7K66EA)
  • HP ENVY Notebook - 15-ae102na (ENERGY STAR) (N7L04EA)
  • HP ENVY Notebook - 15-ae103na (ENERGY STAR) (N7L05EA)
  • HP ENVY Notebook - 15-ae105na (ENERGY STAR) (N7L07EA)
  • HP ENVY Notebook - 15-ae106na (ENERGY STAR) (N7L08EA)
  • HP ENVY Notebook - 15-ae107na (ENERGY STAR) (N7L09EA)
  • HP ENVY Notebook - 15-ae152na (ENERGY STAR) (N9Q21EA)
  • HP ENVY Notebook - 15-ae152sa (ENERGY STAR) (N9Q22EA)
  • HP ENVY Notebook - 15-ae153sa (ENERGY STAR) (N9Q24EA)
  • HP ENVY Notebook - 17-n101na (ENERGY STAR) (N9Q41EA)
  • HP ENVY Notebook - 17-n102na (ENERGY STAR) (N9Q42EA)
  • HP ENVY Notebook - 17-n104na (ENERGY STAR) (N9Q44EA)
  • HP ENVY Notebook - 17-n105na (ENERGY STAR) (N9Q45EA)
  • HP ENVY Notebook - 17-n107na (ENERGY STAR) (N9Q47EA)
  • HP ENVY Notebook - 17-n151na (ENERGY STAR) (N9Q51EA)
  • HP ENVY Notebook - 17-n151sa (ENERGY STAR) (N9Q52EA)
  • HP ENVY Notebook - 17-n152na (ENERGY STAR) (N9Q53EA)
  • HP ENVY Notebook - 17-n152sa (ENERGY STAR) (N9Q54EA)
  • HP Spectre x2 - 12-a000na (ENERGY STAR) (N9Q68EA)
  • HP ENVY Notebook - 13-d053na (ENERGY STAR) (N9Q80EA)
  • HP ENVY Notebook - 13-d053sa (ENERGY STAR) (N9Q81EA)
  • HP ENVY Notebook - 13-d055na (ENERGY STAR) (N9Q84EA)
  • HP ENVY Notebook - 13-d055sa (ENERGY STAR) (N9Q85EA)
  • HP ENVY x360 - 15-w101na (ENERGY STAR) (N9R98EA)
  • HP ENVY x360 - 15-w102na (ENERGY STAR) (N9S02EA)
  • HP ENVY Notebook - 13-d006na (ENERGY STAR) (N9S66EA)
  • HP ENVY Notebook - 13-d007na (ENERGY STAR) (N9S67EA)
  • HP ENVY Notebook - 13-d008na (ENERGY STAR) (P0R94EA)
  • HP ENVY Notebook - 13-d009na (ENERGY STAR) (P0R95EA)
  • HP ENVY Notebook - 13-d058na (ENERGY STAR) (P0R96EA)
  • HP ENVY Notebook - 13-d058sa (ENERGY STAR) (P0R97EA)
  • HP Spectre x2 - 12-a001na (ENERGY STAR) (P0T70EA)
  • HP Spectre x2 - 12-a002na (ENERGY STAR) (P0T73EA)
  • HP Spectre x2 - 12-a003na (ENERGY STAR) (P0T74EA)
  • HP Spectre x2 - 12-a004na (with DataPass) (ENERGY STAR) (P0T75EA)
  • HP Spectre x2 - 12-a005na (with DataPass) (ENERGY STAR) (P0T76EA)
  • HP Spectre x2 - 12-a050na (ENERGY STAR) (P0T77EA)
  • HP Spectre x2 - 12-a050sa (ENERGY STAR) (P0T78EA)
  • HP ENVY x360 - 15-w103na (ENERGY STAR) (P0U55EA)
  • HP Spectre x360 - 13-4100na (ENERGY STAR) (P1E13EA)
  • HP Spectre x360 - 13-4101na (ENERGY STAR) (P1E14EA)
  • HP Spectre x360 - 13-4102na (ENERGY STAR) (P1E15EA)
  • HP Spectre x360 - 13-4103na (ENERGY STAR) (P1E16EA)
  • HP Spectre x360 - 13-4154na (ENERGY STAR) (P1E19EA)
  • HP Spectre x360 - 13-4154sa (ENERGY STAR) (P1E20EA)
  • HP Spectre x360 - 13-4155na (ENERGY STAR) (P1E21EA)
  • HP Spectre x360 - 13-4155sa (ENERGY STAR) (P1E22EA)
  • HP Spectre x360 - 13-4156na (ENERGY STAR) (P1E23EA)
  • HP Spectre x360 - 13-4156sa (ENERGY STAR) (P1E24EA)
  • HP Spectre x360 - 13-4157na (ENERGY STAR) (P1E25EA)
  • HP Spectre x360 - 13-4157sa (ENERGY STAR) (P1E26EA)
  • HP Spectre x360 - 15-ap000na (ENERGY STAR) (P3M81EA)
  • OMEN by HP Laptop PC - 17-w007na (ENERGY STAR) (P3T43EA)
  • HP Spectre x360 - 13-4170na (ENERGY STAR) (P3T62EA)
  • HP ENVY Notebook - 13-d060na (ENERGY STAR) (P3Y04EA)
  • HP ENVY Notebook - 13-d060sa (ENERGY STAR) (P3Y05EA)
  • HP ENVY Notebook - 13-d061na (ENERGY STAR) (P3Y06EA)
  • HP ENVY Notebook - 13-d061sa (ENERGY STAR) (P3Y07EA)
  • HP ENVY Notebook - 15-ae154na (ENERGY STAR) (P3Z82EA)
  • HP ENVY Notebook - 15-ae154sa (ENERGY STAR) (P3Z83EA)
  • HP ENVY Notebook - 17-n109na (ENERGY STAR) (P4A15EA)
  • HP ENVY Notebook - 17-n110na (ENERGY STAR) (P4A16EA)
  • HP Spectre x360 - 15-ap004na (ENERGY STAR) (P4A36EA)
  • HP ENVY Notebook - 13-d010na (ENERGY STAR) (P4G25EA)
  • HP ENVY Notebook - 17-n113na (ENERGY STAR) (P4G76EA)
  • HP Spectre x360 - 13-4109na (ENERGY STAR) (P5P13EA)
  • HP ENVY Notebook - 17-r214na (ENERGY STAR) (P7S13EA)
  • HP Spectre x360 - 15-ap005na (ENERGY STAR) (T1D62EA)
  • HP Spectre x360 - 15-ap007na (ENERGY STAR) (T1D64EA)
  • HP ENVY x360 - 15-w104na (ENERGY STAR) (T1D81EA)
  • HP ENVY Notebook - 15-ae111na (ENERGY STAR) (T1M69EA)
  • HP ENVY Notebook - 15-ae112na (ENERGY STAR) (T1M70EA)
  • HP Spectre x360 - 13-4114na (ENERGY STAR) (T1N40EA)
  • HP ENVY Notebook - 13-d012na (ENERGY STAR) (T8S48EA)
  • HP Spectre x360 - 13-4116na (ENERGY STAR) (T8U39EA)
  • HP Spectre x360 - 13-4118na (ENERGY STAR) (T8U40EA)
  • HP ENVY Notebook - 15-ae121na (ENERGY STAR) (T8U56EA)
  • HP ENVY Notebook - 17-n114na (ENERGY STAR) (T8U57EA)
  • HP ENVY Notebook - 13-d013na (ENERGY STAR) (V0Y76EA)
  • HP ENVY Notebook - 17-r107na (ENERGY STAR) (V2H38EA)
  • HP ENVY Notebook - 17-r104na (ENERGY STAR) (V2H84EA)
  • HP ENVY Notebook - 17-r152na (ENERGY STAR) (V2H85EA)
  • HP ENVY Notebook - 17-r152sa (ENERGY STAR) (V2H86EA)
  • HP ENVY Notebook - 17-r167na (ENERGY STAR) (W4X89EA)
  • HP Spectre x360 - 13-4162na (ENERGY STAR) (W4Y48EA)
  • HP Spectre x360 - 15-ap010na (ENERGY STAR) (W6X87EA)
  • OMEN by HP Laptop PC - 15-ax011na (ENERGY STAR) (W6Y48EA)
  • HP Spectre 13-v050na (ENERGY STAR) (W7B12EA)
  • HP Spectre 13-v050sa (ENERGY STAR) (W7B13EA)
  • HP Spectre x360 - 13-4125na (ENERGY STAR) (W8Y30EA)
  • HP Spectre x360 - 13-4126na (ENERGY STAR) (W8Y31EA)
  • HP Spectre x360 - 13-4128na (ENERGY STAR) (W8Y33EA)
  • HP ENVY Notebook 15-as002na (ENERGY STAR) (W8Y48EA)
  • OMEN by HP Laptop PC - 17-w005na (ENERGY STAR) (W8Y95EA)
  • OMEN by HP Laptop PC - 17-w006na (ENERGY STAR) (W8Y97EA)
  • OMEN by HP Laptop PC - 15-ax000na (ENERGY STAR) (W9T91EA)
  • OMEN by HP Laptop PC - 15-ax002na (ENERGY STAR) (W9T93EA)
  • OMEN by HP Laptop PC - 15-ax003na (ENERGY STAR) (W9T94EA)
  • OMEN by HP Laptop PC - 15-ax004na (ENERGY STAR) (W9T95EA)
  • OMEN by HP Laptop PC - 15-ax006na (ENERGY STAR) (X0L27EA)
  • OMEN by HP Laptop PC - 15-ax009na (ENERGY STAR) (X0M60EA)
  • OMEN by HP Laptop PC - 15-ax010na (ENERGY STAR) (X0M61EA)
  • HP ENVY Notebook - 15-ah101na (ENERGY STAR) (X4L45EA)
  • HP ENVY Notebook 15-as008na (X4M39EA)
  • HP ENVY Notebook 15-as009na (X4M40EA)
  • HP ENVY Notebook 15-as010na (X4M41EA)
  • HP Spectre x360 - 13-4129na (ENERGY STAR) (X5X71EA)
  • HP Spectre x360 - 13-4172na (ENERGY STAR) (X5X72EA)
  • HP Spectre x360 - 13-4173na (ENERGY STAR) (X5Y66EA)
  • HP ENVY Notebook 15-as004na (ENERGY STAR) (X7G56EA)
  • HP ENVY x360 - 15-ar052na (ENERGY STAR) (X8M12EA)
  • HP ENVY x360 - 15-ar052sa (ENERGY STAR) (X8M13EA)
  • HP ENVY x360 - 15-aq090na (ENERGY STAR) (X8M37EA)
  • HP ENVY - 13-ab000na (X9W46EA)
  • HP Spectre - 13-v100na (X9W62EA)
  • HP ENVY Notebook 15-as005na (ENERGY STAR) (Y0B31EA)
  • HP ENVY Notebook 15-as006na (ENERGY STAR) (Y0B32EA)
  • HP ENVY - 13-ab001na (Y3V76EA)
  • HP ENVY - 13-ab002na (Y3V78EA)
  • HP ENVY - 13-ab003na (Y3V80EA)
  • HP ENVY - 13-ab054na (Y3W18EA)
  • OMEN by HP - 17-w101na (Y3W46EA)
  • OMEN by HP - 17-w102na (Y3W47EA)
  • OMEN by HP - 17-w104na (Y3W49EA)
  • OMEN by HP - 17-w106na (Y3W51EA)
  • OMEN by HP - 17-w107na (Y3W52EA)
  • HP Spectre - 13-v101na (Y7X41EA)
  • HP ENVY - 13-ab005na (Y7Y58EA)
  • HP ENVY x360 - 15-aq160na (Z3B62EA)
  • HP ENVY x360 - 15-aq160sa (Z3B63EA)
  • OMEN by HP Laptop PC - 15-ax095na (Z5C08EA)
  • OMEN by HP Laptop PC - 17-w092na (Z5C11EA)
  • HP Spectre x360 - 15-ap012na (Z5C83EA)
  • HP Spectre - 13-v102na (Z5D27EA)
  • HP ENVY x360 - 15-aq102na (Z5G04EA)
  • HP Spectre x360 - 15-bl050na (Z6K99EA)
  • HP Spectre x360 - 15-bl050sa (Z6L00EA)
  • HP Spectre x360 - 15-bl051na (Z6L01EA)
  • HP Spectre x360 - 15-bl051sa (Z6L02EA)
  • OMEN by HP - 17-w196na (Z6L29EA)
  • HP ENVY - 15-as105na (Z6M02EA)
  • HP Spectre - 13-v150na (Z9D42EA)
  • HP Spectre - 13-v150sa (Z9D43EA)
  • HP Spectre - 13-v151na (Z9D44EA)
  • HP Spectre - 13-v151sa (Z9D45EA)
  • HP ENVY - 15-as150na (Z9D52EA)
  • HP ENVY - 15-as150sa (Z9D53EA)
  • OMEN by HP 15-ax250na Laptop PC (Z9D58EA)
  • OMEN by HP 15-ax250sa Laptop PC (Z9D59EA)
  • OMEN by HP - 17-w110na (Z9D66EA)
  • OMEN by HP - 17-w111na (Z9D67EA)
  • OMEN by HP - 17-w250na (Z9D68EA)
  • OMEN by HP - 17-w250sa (Z9D69EA)
  • OMEN by HP 15-ax200na Laptop PC (Z9E06EA)
  • OMEN by HP 15-ax202na Laptop PC (1AN98EA#ABU)
  • HP ENVY x360 - 15-aq103na (1DK77EA#ABU)
  • HP ENVY - 13-ab007na (1DL53EA#ABU)
  • HP ENVY - 13-ab008na (1DL54EA#ABU)
  • HP ENVY - 13-ab009na (1DL55EA#ABU)
  • HP Spectre - 13-v103na (1DL99EA#ABU)
  • OMEN by HP 15-ax205na Laptop PC (1DM39EA#ABU)
  • OMEN by HP 15-ax206na Laptop PC (1DN33EA#ABU)
  • OMEN by HP - 17-w202na (1DN38EA#ABU)
  • OMEN by HP - 17-w203na (1DN39EA#ABU)
  • OMEN by HP - 17-w205na (1GP03EA#ABU)
  • OMEN by HP - 17-w206na (1GP04EA#ABU)
  • HP Spectre - 13-v105na (1LH91EA#ABU)
  • OMEN by HP 15-ax209na Laptop PC (1NA65EA#ABU)
  • HP Spectre 13-v000na (ENERGY STAR) (W7B07EA#ABU)
  • HP ENVY x360 - 15-ar002na (ENERGY STAR) (W9W56EA#ABU)
  • HP ENVY x360 - 15-aq100na (X9W74EA#ABU)
  • HP ENVY - 15-as100na (X9W75EA#ABU)
  • OMEN by HP Laptop PC - 15-ax0014na (Y0V19EA#ABU)
  • HP ENVY - 13-ab004na (Y3V82EA#ABU)
  • HP ENVY x360 - 15-aq101na (Z5D32EA#ABU)
  • HP ENVY - 15-as101na (Z5D37EA#ABU)
  • HP ENVY - 15-as102na (Z5D38EA#ABU)
  • HP ENVY - 15-as103na (Z5D39EA#ABU)
  • HP ENVY - 15-as104na (Z5D40EA#ABU)
  • HP Spectre x360 - 15-bl000na (Z6K96EA#ABU)
  • HP Spectre x360 - 15-bl001na (Z6K97EA#ABU)
  • HP Spectre x360 - 13-ac001na (Z6L06EA#ABU)
  • HP Spectre x360 - 13-ac002na (Z6L07EA#ABU)
  • HP Spectre x360 - 13-ac003na (Z6L08EA#ABU)
  • HP Spectre x360 - 13-ac004na (Z6L09EA#ABU)
  • OMEN by HP - 17-w200na (Z9D99EA#ABU)

Reviews

{0} item was added to your basket

HP 2 Year Care Pack (pickup & return service)

1 x £59.00 VAT incl.
?

VAT Switcher

See our products with or without VAT

OR

Business Customers

Show prices Excluding VAT

INACTIVITY WARNING

For your security we will auto-log you out, whithin the next 5 minutes, unless you click continue my session.

YOU HAVE BEEN LOGGED OUT

For your security we have logged you out of your HP Online Store account. To log back in, please click on the button below.