If you wish to return your order please get in touch with our Post Sales Team using the below contact details.
Our Post Sales Team will help to arrange a collection of the goods on a mutually convenient date.
Please have available your HP Store Order Number (starting with SCEO), this will allow us to quickly locate your order details to process your claim.
We do not encourage customers to arrange their own returns but there may be circumstances that require you to do this. If you arrange return of the goods on your own either via mail/carrier or by dropping at our carrier depot, you must inform us in advance to allow us to notify our depot/warehouse. Please ensure you have tracking /proof of delivery as without this, we will be unable to process your refund.
When you are returning an HP product please remove:
- Any additional software and personal information.
- Any hardware components which you have installed yourself on the product after you received it.
- Any personal CDs or DVDs you used to install drivers for any hardware products.
- Any passwords used to block access to the operating system or any other software components which came with the product.
Please provide detailed reason for return and advise if item/s to be returned are used/open.
Our Post Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.
*If you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).
To return your order, please log your request here