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Return and Replace

Damaged product or box

In the unfortunate event that you receive a damaged product don’t worry.

Please note any damage on the delivery note supplied by our carrier.

To help us fix the situation as quickly as possible please call our Post Sales team using the contact details below (please do this within 30 days of receipt of your order).

Please provide as much detail as possible:

  • Is the damage visible on the product before or after opening.
  • Was the box/equipment damaged.
  • Provide photographic evidence of the damage.

HP will arrange to collect the goods at a convenient date and once returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.

Please see HP warranty terms provided with the product and the Consumer Legal Guarantee.
Please note all orders are subject to the HP Store terms and conditions which you can view here:

Terms and Conditions for Consumer Customers
Terms and Conditions for Business Customers

Defective Item

If you’re unfortunate enough to receive a defective product please contact our Technical Support Team as soon as possible (no more than 30 days after delivery) who may be able to quickly resolve/fix the defect without need for return. If Technical Support are unable to resolve your issue the agent will provide you with a case ID/Authorisation number.  You can then speak to our Post Sales team using the contact details below and they will be able to process your claim for refund or replacement of your product.

If you have a problem with a product over 30 days after delivery please contact our Technical Support Team here. Please see HP warranty terms provided with the product and the Consumer Legal Guarantee

Please note all orders are subject to the HP Store Terms and Conditions which you can view here:
Terms and Conditions for Consumer Customers
Terms and Conditions for Business Customers

To start your return request, please click here

Return Instructions

If you wish to return your order please get in touch with our Post Sales Team using the below contact details.
Our Post Sales Team will help to arrange a collection of the goods on a mutually convenient date.
Please have available your HP Store Order Number (starting with SCEO), this will allow us to quickly locate your order details to process your claim.

We do not encourage customers to arrange their own returns but there may be circumstances that require you to do this. If you arrange return of the goods on your own either via mail/carrier or by dropping at our carrier depot, you must inform us in advance to allow us to notify our depot/warehouse. Please ensure you have tracking /proof of delivery as without this, we will be unable to process your refund.

When you are returning an HP product please remove:

  • Any additional software and personal information.
  • Any hardware components which you have installed yourself on the product after you received it.
  • Any personal CDs or DVDs you used to install drivers for any hardware products.
  • Any passwords used to block access to the operating system or any other software components which came with the product.

Please provide detailed reason for return and advise if item/s to be returned are used/open.
Our Post Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

*If you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).

 

To return your order, please log your request here

Missing Parts

If you discover that an item that was supposed to be included with your purchase is missing (cables, documentation, power cords, floppy drives, feeder tray, battery, etc...)

Please contact our Post Sales team using the below contact details to report missing product claim and we will expedite the missing part at the earliest opportunity subject to stock /availability.

To request your missing parts, please log your request here

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Business Customers

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