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Refunds

Credit Card refunds

If your order has been canceled prior shipment, no refund necessary as your credit card has not been debited, the money may have been reserved by your bank, but this is only an authorization, as your credit card will not be charged for this transaction.

Your money will be visible on your account within a few days.

If you are a Professional Customer and have requested a return of your purchased items and you are expecting a refund, be aware that HP will execute the refund as soon as the goods are back into our warehouse.

Standard banking practice dictates that the funds should appear back into your bank account within 5 business days.
If the Credit Card used for your purchase is no longer valid, you will have to supply us with your bank details (account holder name, IBAN and SWIFT/BIC) so we can refund you via wire transfer.

PayPal refunds

If your order has been canceled prior shipment, HP will refund your Paypal account.

If you are a Professional Customer and have requested a return of your purchased items and you are expecting a refund, be aware that HP will execute the refund as soon as the goods are back into our warehouse.

Standard banking practice dictates that the funds should appear back into your bank account within 5 business days.

Pre-payment refunds

If your order has been canceled prior shipment, HP will refund your bank account.

To get timely refunded, you have to supply the following elements to HP Store:

1. Proof of payment of your order.

2. Valid bank details: account holder name, IBAN and BIC/SWIFT code.

If you are a Professional Customer and have requested a return of your purchased items and you are expecting a refund, be aware that HP will execute the refund as soon as the goods are back into our warehouse.

You have to provide HP Store with your valid bank details: account holder name, IBAN and BIC/SWIFT code so the refund can be executed.

Standard banking practice dictates that the funds should appear back into your bank account within 5 business days from the moment HP has executed the refund.

Open Invoice

If your order has been canceled prior shipment, you will not be invoiced for the purchase.

If you have requested a return of your purchased items and you are expecting a refund, be aware that HP will execute the refund as soon as the goods are back into our warehouse.
You have to provide HP Store with your valid bank details: account holder name, IBAN and BIC/SWIFT code so the refund can be executed.

Standard banking practice dictates that the funds should appear back into your bank account within 5 business days from the moment HP has executed the refund.

VAT Exemption refunds

If you have a requirement to claim back VAT you must provide HP with VAT exemption certificate.

  • HP VAT department will check your eligibility based on the provided certificate.
  • If you are eligible to VAT exemption, HP will credit your invoice charged with the local VAT and rebill you without VAT. If you paid the original invoice with local VAT, HP will refund the local VAT to you.

VAT Switcher

See our products with or without VAT

OR

Business Customers

Show prices Excluding VAT