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Payment Methods

Payment methods

We offer a simple and safe online ordering service with no additional costs. This includes a large choice of payment options, including PayPal, credit and debit cards and bank transfers.

We accept: American Express | Dynamic Mastercard | Eurocard | JCB | Mastercard | Visa credit |Visa Debit | Visa Delta

You have a choice of payment methods described below:

Payment by credit card To pay with your credit card, select the type of credit card you want to use and enter your card number and expiry date. Credit card numbers will be used exclusively for the payment process and will be treated with the utmost security. HP will request payment to be settled by your Credit Card provider only when your order has shipped from our warehouse.  However, your Credit Card provider may pre-authorise the purchase amount required when your order is placed.

Pre-Payment by bank transfer If you choose the pre-payment from the payment options, we will send an email with the invoice and payment instructions. As soon as we have confirmation that the amount has been credited to our bank account, you'll receive an email confirming that the order is being processed. If payment is not received within 30 days of receipt of your order, the order will be cancelled and you will be notified by email.

Open Invoice Only available for Business customers and subject to a credit check. Invoices are payable within 30 days from date of invoice.

PayPal You can use this payment method if you are already a registered PayPal user. If you select PayPal as a payment method for your order, you will be prompted to log on via PayPal during the checkout process to confirm your payment.

Credit Card

When you place the order, your Credit Card provider will pre-authorise the purchase amount required, at this stage HP has not received your payment. HP will request payment to be settled by your Credit Card provider only when your order has shipped from our warehouse.

Currently HP Store can accept international credit cards. Please note that some orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologise for any inconvenience this may cause.

All credit and debit card transactions are subject to validation and payment authorisation to protect our customers from fraud activity.

Pre-payment

Your order will be processed as soon as we receive your payment. It is advisable to make payment as soon as possible as any payment delay may result in HP being unable to fulfil your order ontime due to current stock availability.

HP bank details are e-mailed to you after you have placed the order. It is important that you provide your HP Store Order number within the Payment Reference field *

* HP Store orders all starts with SCEOxxxxxx, this can be located on your order confirmation (this will helps us to quickly match the payment to your order ).

To speed up the payment matching process you can e-mail your proof of payment to our Post Sales team which will help us process your order quicker.

Once we have visibility of your payment in our account, we’ll send you an email with your delivery information. Please note the transfer of money can take up to 5 days, due to the banking process.

In case of refund, we will require your bank details to process your payment back into your account . It is important that you provide the requested information at the earliest opportunity to allow us to process your refund without delay.

PayPal

If you choose to pay via PayPal HP will debit your account as soon as your order is processed.

Open Invoice

Business customers (i.e. an individual or companies purchasing products or services for professional use) can apply for Open Invoice payment terms (payment within 30 days).

If you are a registered Business customer, you can place your orders and apply directly for Open Invoice terms.

If you are not registered as a Business customer please call our Sales team at 0845 270 4215 (Monday-Friday 9am-5:30pm).
Our teams will check your open invoice application and you will receive confirmation of your eligibility.

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Business Customers

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