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Order Cancellation

Cancellation Policy

You may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 14 days from the day from receipt of your complete order or the day of confirmation of your order for services and digital content. HP will collect the products from you free of charge.
To make a cancellation or a change to your order please contact our Post Sales team using the bellow contact details.
If you are consumer, please see full details of your withdrawal rights, and you may use the withdrawal form below.
Returned goods should be in their original packaging along with any accessories and free gifts received with the products. Any software must be sealed and not opened. You must take reasonable care of all products whilst they are still in your possession.

Unfortunately we are unable to add an item to your existing order but you do have the option to cancel any item or the whole order from the moment HP Store has acknowledged your order. If you require to order another item we will require you to process a new order.

Should your order be for an HP Services, such as HP CarePacks or HP SmartFriend, the following will apply depending on whether you are a Professional Customer or a Consumer*:

(a) If you are a Professional Customer: any services provided prior to notice of cancellation will be chargeable to you and you will only receive a partial refund. If the entirety of services have been provided prior to notice of cancellation, you will not receive a refund at all.
(b) If you are a Consumer: (1) if you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract; and (2) if the entirety of services have been provided prior to notice of cancellation, and the performance begun with your prior express consent and with the acknowledgement that he will lose his right of withdrawal, you will not receive a refund at all.

How do I get refunded if I cancelled my order prior the goods shipment?
If you have processed your order with credit card, no refund is necessary as your credit card has not been debited, the money will have been reserved by your bank, but this is only a preauthorisation of the funds and HP has not charged you for this transaction. Your money will be visible on your account within a few days subject to your credit card providers policy.

If you have paid the order with PayPal, we will refund your account after the cancellation was processed.The funds should appear back into your bank account within 5 business days subject to standard banking practice.

If you have paid the order with wire transfer or through Open Invoice, we will refund your account after the cancellation has been processed/confirmed.

Please provide your Bank Details to our Post Sales team in order for us to proceed with your refund: Account Holder Name | IBAN | Swift Code.

Please note it can take up to 5 working days for the funds to be back into your account once processed . This timeline is indicative and dependent on your banks.

Right of Withdrawal (applicable for Consumer customers only)

If you wish to cancel your order and the order was placed within the last 14 days you can request this using our withdrawal form at your disposal or alternatively you can contact our post sales team using the bellow contact details.

Withdrawal form
Complete and return this form only if you wish to withdraw from the contract.

  • Please send this form by email to ukgla.hpstore@hp.com or by post to the following address: Hewlett-Packard Limited, Cain Road, Bracknell RG12, 1HN, United Kingdom
  • I/We (*) here by give notice that I/We (*) withdraw from my, our (*) contract of sale of the following goods (*), for the provision of the following service (*),
  • Ordered on (*), received on (*),
  • Name of consumer(s), Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper)

Cancellation by HP
HP reserves the right to cancel any accepted order prior to delivery, at HP's discretion (whether or not payment was made), in case of any material errors in connection with your order, the price or other conditions published in the HP Store relevant for your order, or if any further verification of your credit conditions or records so warrants. If payment was made and your order is cancelled, HP will issue an appropriate credit to your account (or may contact you to collect information in order to do so). 

*HP Store “For Home” is addressed to “Consumers” (i.e. individuals purchasing products or services primarily for non-professional use). The HP Store “For Business” is addressed to “Professionals” (i.e. individuals or companies purchasing products or services for professional use). 

  Email: ukgla.hpstore@hp.com
Phone number: 0345 604 2921 (Mon-Fri 9am-5.30pm)*
*call charges apply.

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